Chris Crumlich Email & Phone Number

Norcross, GA, US

Peachtree Corners, Georgia, US

Atlanta, Georgia, US

• Conducted Value Stream Mapping (VSM) assessment, identifying opportunities and areas of improvements that aligned with strategic objectives. o Led 5 Kaizen events by identifying current state of sales operations and.
• Directed company-wide implementation of Salesforce.com. Managed launch plan, created and implemented strategic training program, and conducted training sessions for all stakeholders.
• Reduced returned goods inventories and monthly accruals 80% and increased customer satisfaction by collaborating with cross-functional teams, identifying bottlenecks and stop gaps, and enhancing turnaround times.
• Increased workflow efficiencies 50% by reducing pricing errors, margin loss, and turnaround times, while streamlining wholesale channel quoting process.

Salem, Oregon, US

• Streamlined processes and increased efficiencies by developing and implementing standard of work for daily and monthly strategic sales using business ERP analysis tools to manage current open orders, future sales.
• Ensured customer satisfaction and resolution of inquiries and escalations for all internal partners and external customers by:o Fortifying customer-centric methodology using ACE principles which helped evaluate.
• Improved response time 45% and increased accuracy, productivity, and effectiveness by restructuring Technical Support department into multi-tiered process flow.

Chicago, IL, US

• Supported organizational goals by improving operational systems and processes. Created management reporting spreadsheets and facilitated information flow between customers, vendors, and staff.
• Increased effectiveness and efficiency of buyer and customer service staff by improving communication and shared knowledge of each function.
• Directed annual budgeting for both distribution centers, including P&L items related to operations with $3.5M in budgeting expenditures.
• Reduced obsolete inventory $300,000 by supervising supply chain process for southeast division, including managing purchase orders, inventory replenishment, logistics, and inventory turns.
• Achieved budgeted monthly/annual sales goals by reengineering business operations and developing performance metrics that utilized internal and external sales.

Winnenden, BW, DE

• Reduced fixed and variable costs and increased company profitability by:o Managing key accounts and cultivating strategic partnerships with multiple buyers for top retailers throughout North America (Lowe’s, Wal-Mart.
• Increased sales 200% year-over-year on target of $1M and reduced staffing and warehousing costs $375K by negotiating and creating online sales initiative for parts, accessories, and machines and implementing marketing.
• Saved $1M in return logistics costs by strategically positioning warehouses throughout North America to control inbound and outbound domestic shipments with retailers.
• Reduced transportation costs $250K and eliminated fines from retailers. Utilized lean management by instituting efficient solutions, including restructuring North American parts distribution program for end-users.
• Avoided $800K in annual expenses by recalculating forecasts and reducing total warehouse inventory. o Managed monthly, quarterly, and yearly forecasts. o Reviewed ERP systems on daily/weekly basis to schedule.

Winnenden, BW, DE

• Reduced budget costs $300K, while ensuring highest levels of customer satisfaction by developing continuous improvement model. o Improved customer support metrics through just-in-time call center training.
• Restructured and integrated $1M outsourced trilingual call center operation, efficiently handling call volumes from end-users, retailers, and service centers. Developed and implemented organization of 4 separate.

London, GB

• Managed all aspects of building a strong sales channel within a 3 state region (GA, SC, and NC).
• Developed and implemented a strategic sales plan within the region to increase sales, brand awareness, and market share. Increased territory sales by 15%-18% annually year-over-year.
• 2000 Territory Sales Manager of the Year (Southeast)