Chris Crumlich Email and Phone Number
Business Process Improvement Manager at Halco Lighting Technologies at
@
Halco Lighting Technologies
Chris Crumlich's Location
Atlanta, Georgia, United States, United States
Chris Crumlich's Contact Details
Chris Crumlich work email
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- Valid
Chris Crumlich personal email
n/a
Chris Crumlich phone numbers
About Chris Crumlich
Highly motivated, creative professional with experience in sales, marketing, logistics, management, and strategic operations. Skilled building effective working relationships with clients, suppliers, and consumers. Possess talent for independently identifying issues, developing and simplifying procedures, and implementing change.
Chris Crumlich's Current Company Details
Halco Lighting Technologies
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Business Process Improvement Manager at Halco Lighting Technologies
Chris Crumlich Work Experience Details
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Business Process Improvement ManagerHalco Lighting Technologies Mar 2017 - PresentNorcross, Ga, Us
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Senior Customer Care ManagerOmnimax International, Inc. Feb 2016 - Mar 2017Peachtree Corners, Georgia, Us -
Director Sales OperationsReliance Worldwide Corporation May 2014 - Jun 2015Atlanta, Georgia, Us• Conducted Value Stream Mapping (VSM) assessment, identifying opportunities and areas of improvements that aligned with strategic objectives. o Led 5 Kaizen events by identifying current state of sales operations and developing improved future state.• Directed company-wide implementation of Salesforce.com. Managed launch plan, created and implemented strategic training program, and conducted training sessions for all stakeholders. • Reduced returned goods inventories and monthly accruals 80% and increased customer satisfaction by collaborating with cross-functional teams, identifying bottlenecks and stop gaps, and enhancing turnaround times.• Increased workflow efficiencies 50% by reducing pricing errors, margin loss, and turnaround times, while streamlining wholesale channel quoting process. -
Director Customer OperationsOnity Feb 2012 - Apr 2014Salem, Oregon, Us• Streamlined processes and increased efficiencies by developing and implementing standard of work for daily and monthly strategic sales using business ERP analysis tools to manage current open orders, future sales quotes, new opportunities, receivables, and returns for all North American customers. • Ensured customer satisfaction and resolution of inquiries and escalations for all internal partners and external customers by:o Fortifying customer-centric methodology using ACE principles which helped evaluate, develop, and implement procedures and systems. o Developing and implementing measurable key performance indicators (KPI’s) for monitoring team’s performance and improving YOY statistics. • Improved response time 45% and increased accuracy, productivity, and effectiveness by restructuring Technical Support department into multi-tiered process flow. -
Regional Operations ManagerBerlin Packaging Jun 2009 - Apr 2011Chicago, Il, Us• Supported organizational goals by improving operational systems and processes. Created management reporting spreadsheets and facilitated information flow between customers, vendors, and staff. • Increased effectiveness and efficiency of buyer and customer service staff by improving communication and shared knowledge of each function. • Directed annual budgeting for both distribution centers, including P&L items related to operations with $3.5M in budgeting expenditures.• Reduced obsolete inventory $300,000 by supervising supply chain process for southeast division, including managing purchase orders, inventory replenishment, logistics, and inventory turns.• Achieved budgeted monthly/annual sales goals by reengineering business operations and developing performance metrics that utilized internal and external sales. -
Sales And Distribution ManagerAlfred Karcher Gmbh & Co. Kg Jan 2006 - Aug 2008Winnenden, Bw, De• Reduced fixed and variable costs and increased company profitability by:o Managing key accounts and cultivating strategic partnerships with multiple buyers for top retailers throughout North America (Lowe’s, Wal-Mart, Sam’s Club, Costco, and The Home Depot).o Identifying annual performance goals and metrics and evaluating deviations to previous year metrics including gross sales, ROA, net turnover, gross margins, GMROI, operating expenses, returns, net profits, and pre-tax profits.• Increased sales 200% year-over-year on target of $1M and reduced staffing and warehousing costs $375K by negotiating and creating online sales initiative for parts, accessories, and machines and implementing marketing campaigns, enabling high-turns and increased profit margins.• Saved $1M in return logistics costs by strategically positioning warehouses throughout North America to control inbound and outbound domestic shipments with retailers. • Reduced transportation costs $250K and eliminated fines from retailers. Utilized lean management by instituting efficient solutions, including restructuring North American parts distribution program for end-users, retailers, and dealers. • Avoided $800K in annual expenses by recalculating forecasts and reducing total warehouse inventory. o Managed monthly, quarterly, and yearly forecasts. o Reviewed ERP systems on daily/weekly basis to schedule replenishment orders and control inventory levels according to customer and production requirements. -
Customer Service And Development ManagerAlfred Karcher Gmbh & Co. Kg Sep 2004 - Jan 2006Winnenden, Bw, De• Reduced budget costs $300K, while ensuring highest levels of customer satisfaction by developing continuous improvement model. o Improved customer support metrics through just-in-time call center training, establishment of standards, and prudent use of information technology. o Diagnosed systemic problems and inefficiencies and developed effective solutions. • Restructured and integrated $1M outsourced trilingual call center operation, efficiently handling call volumes from end-users, retailers, and service centers. Developed and implemented organization of 4 separate multi-tier call centers (Philippines, New York, Connecticut, and Illinois).
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Territory Sales ManagerPorter-Cable / Delta Machinery / Devilbiss Air Power Company / Oldham Apr 1999 - Sep 2004London, Gb• Managed all aspects of building a strong sales channel within a 3 state region (GA, SC, and NC).• Developed and implemented a strategic sales plan within the region to increase sales, brand awareness, and market share. Increased territory sales by 15%-18% annually year-over-year. • 2000 Territory Sales Manager of the Year (Southeast)
Chris Crumlich Skills
Forecasting
Management
Sales Operations
Account Management
Inventory Management
Sales
Sales Management
Retail
Business Development
Operations Management
Process Improvement
Cross Functional Team Leadership
Competitive Analysis
Leadership
Strategic Planning
New Business Development
Supply Chain
Strategy
Pricing
Operational Excellence
Strategic Sales Planning
Lean Management
Performance Metrics
Supply Chain Optimization
P&l Management
Sap
Sap Business Objects
Oracle
Salesforce
Sharepoint
Edi
Retail Link
Chris Crumlich Education Details
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East Carolina University - College Of BusinessBusiness Management
Frequently Asked Questions about Chris Crumlich
What company does Chris Crumlich work for?
Chris Crumlich works for Halco Lighting Technologies
What is Chris Crumlich's role at the current company?
Chris Crumlich's current role is Business Process Improvement Manager at Halco Lighting Technologies.
What is Chris Crumlich's email address?
Chris Crumlich's email address is cc****@****ing.com
What is Chris Crumlich's direct phone number?
Chris Crumlich's direct phone number is +167853*****
What schools did Chris Crumlich attend?
Chris Crumlich attended East Carolina University - College Of Business.
What skills is Chris Crumlich known for?
Chris Crumlich has skills like Forecasting, Management, Sales Operations, Account Management, Inventory Management, Sales, Sales Management, Retail, Business Development, Operations Management, Process Improvement, Cross Functional Team Leadership.
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