Since the turn of the century, I've walked the fine line of HR and IT organizations streamlining department operations, managing global HCM implementations since inception, and overhauled legacy processes through SaaS automation and machine-learning. Managed HR technology operations throughout the globe, saving organizations nearly a million in operational costs. Mentored and championed teams of all volumes, and owned vendor relationships to allow for real company leverage. None of which compares to seeing the wide smile of a person who feels the least empowered. Be given a solution that makes them feel like royalty, even if just for a day. Technology is the act of making hard things easy and complex things simple, from the user to the administrator. Simple solutions for complex technologies. I've been extraordinarily lucky, been supported by amazing leaders, and have rarely taken a day off in over a decade because I love what I do. I evoke traditional methodologies: Listen, Learn, and Empathize. Understand your audience. Master your domain and all the domains around it. Never be afraid to fall on your sword, and remember, it's not about you. It's about them. The rest is hubris.