Chris Cumming Email & Phone Number

Port Coquitlam, BC, CA

- Lead architect on massive transformational projects to evolve business operations with over 7500 users. - Analyze business and system processes to deliver stable, scalable, and innovative solutions.design systems integration solutions to unify processes and drive efficiencies. - Provide systems support through a deep understanding of business processes.

Port Coquitlam

• Quality Assurance Analyst for O2E Brands
• Quality Assurance Analyst for Coast Capital Savings Credit Union
• Managed, designed, developed, and implemented a web app used to audit 22facilities across North America
• Designed, developed, and delivered an Excel based project managementtracking tool for use in a major building operations firm
• Utilized system development lifecycle to plan, document, and guide theproject to completion, launching on time and on budget
• … Show more

Surrey, BC

• Develop and execute functional and non-functional test scripts
• Collaborate with business, software and systems technical leads to identify and document requirements and developcomprehensive Quality Assurance tests.
• Track and report on testing activities and escalate when required. Communicate test progress, test results, and otherrelevant information to project stakeholders and management
• Assist with coordination of issues resolution
• Assist with coordination of… Show more
• Assist with coordination of environments between testing and issue/resolution

• Manage projects through full lifecycle from planning to implementation.
• Analyze business and system processes to identify gaps and opportunities.
• Ensure project and department budgets are adhered to.
• Ensure timelines are managed and milestones are met.
• Support 2 call centres with more than 100 employees across North America.
• Provide systems support for booking engine employed at 6 world class resorts.

• Manage ecommerce web site with an average growth of 13% year over year.
• Manage finances for a small business that was profitable within the first year and conducts sales of over $130k per year.
• International customer base of over 1000 customers.
• Maintain high customer loyalty with over 30% repeat business.Environment
• Apache, PHP, MySQL
• DHTML, Javascript

• Maintain corporate intranet to support cross functional team of over 200 in offices across North America.
• Provide systems support for booking engine employed at 6 world class resorts.
• Provide user training and support on critical business systems.
• Implementation of call back functionality to improved call response times.Achievements
• Development and deployment of several business process improvement systems including:o Luxury sales customer relationship… Show more
• Development and deployment of several business process improvement systems including:o Luxury sales customer relationship management tool.o Group sales customer relationship management tool.o Call centre escalations.

Certificate, Systems Design

• Defining Scope • Developing System Requirements • Exploring Systems Architecture • Assessing System Performance • Implementing Quality.

Certificate, Business Systems Analysis

• Management, Leadership & Team Building • Business Analysis Planning and Project Management • Introduction to Business Process Analysis •.

Ba, History And Humanities

Certificate of Computer Science Post Baccalaureate in History and Humanities Project Management continuing studies in Advanced Systems.