Chris Cushing Email & Phone Number

Are you ready to grow your business without the stress of managing every detail? VA Victory is here to help you shine by handling the behind-the-scenes tasks that keep your business running smoothly.With expertise in Operations and Project Management, Administrative Management, Podcast Management, Social Media Management, Course Management, and Event Administration, I provide seamless support tailored to your needs.What I can do for you:Operations & Project Management – Streamline workflows and ensure projects are on track.Administrative Management – Keep your business organized and efficient.Podcast Management – From planning to publishing, your podcast will always impress.Social Media Management – Build engagement and expand your online presence.Course Management – Create, manage, and optimize your online courses.Event Administration – Ensure your events are planned and executed flawlessly.

Destin, Florida, Us

• Manage, monitor, coach, and motivate call center agents, supervisors and team leads to support a high volume, fast paced call center environment. • Remains up-to-date on any new developments to the project, communicates those changes to the team, and ensures comprehension and compliance. • Develops and implements programs to motivate staff towards achieving results; supports staff development of call handling skills. • Provides leadership and direction while maintaining team morale. • Ensures team performance, quality, productivity and attendance standards are met; posts statistics as appropriate. Follows up by monitoring progress and results and taking appropriate counter measures. • Encourages continuous improvement; involves others in planned process improvement efforts and measures; encourages/coaches individuals to follow a systematic improvement process. • Participates as a leader of call center team, cooperates with peers to build consensus and share responsibilities. Contributes to discussions, actions, and projects and helps resolve indifference or conflicts by identifying common ground and exploring potential solutions. • Assists human resources by interviewing prospective candidates and processing voluntary and involuntary terminations. D• Develop staffing reports as necessary. • Maintains attendance records, processes employee paperwork, and submits payroll information as required and to support administration in an accurate and timely fashion. • Provides meeting leadership, management, and facilitation; prepares for meetings in advance and follows up with a complete meeting record to participants. • Supports department projects as needed including any special assignments/working hours. • Develops and reviews reports as directed. • Monitor trends and recommend improvements where necessary. • Stack Ranking

Destin, Florida, Us

Supervises staff, monitors, coaches, and motivates staff to develop appropriate skills and competencies. Foster the attitudes, conditions, and environments that motivates staff toward achieving results. Remains up-to-date on any new developments to the project, communicates those changes to the staff, and ensures comprehension and compliance.

Create positive, enthusiastic job postings to attract productive candidates for employment Interview candidates Take new employees through the onboarding process including training in their new position Increased the number of new patients by 500% by creating and implementing a social media productivity plan. Monthly mailings Setting objectives for the PR team and monitoring team members’ performance Maximizing brand presence on various channels (e.g. web, TV and social media) Cultivating and maintaining relationships with media and influential professionals Schedule new patients, manages changes, ranging in complexity for one dental appointment to multiple provider appointments.

KCC Social Media, LLC is the #1 Online Marketing Company in Brevard County, Florida connecting businesses with qualified potential customers resulting in revenue and profit growth. We are Veteran owned, Woman owned, Minority owned business. Our Services:Social Media ManagementSocial Media TrainingWebsite DesignLocal Optimization

Ballwin, Missouri, Us

· Scheduled pest control appointments for our St. Louis, MO and Melbourne Beach, FL offices· Updated and maintained office policies as necessary· Organized office operations and procedures· Ensured that all items are invoiced and paid on time· Managed contract and price negotiations with office vendors, service providers and office lease· Handled the on-boarding process for new hires

New Hyde Park, New York, Us

Responsible for recruiting, interviewing and credentialing candidates to work in State Correctional Institutions in the healthcare field, across the State of OhioAccountable for ensuring the ongoing availability of qualified flexible healthcare employees through appropriate recruiting and skill matching to achieve total client satisfactionInteract with customers and clinicians over the phone Identify recruiting needs and develop recruiting sources

Responsible for planning,coordinating,and supervising the day to day business operations of the St. Louis School of Phlebotomy. Arranging and monitoring externshipsSupervises the enrollment,discharge,and readmission process for students and the preparation of related records and files. Supervises the preparation of student enrollment and attendance report.Maintains student records, including assessment results, test scores, discipline citations, medical reports and records, and other documents.Provides career services assistance to all students.Supervises Requisitions, receives, and distributes/stores classroom, school office and Work Room materials and supplies; maintains ongoing inventory; .

Coordinates and performs duties of marketing and communicating the role of theagency to the community. Including: Physician’s and physician groups, communityassociations, senior groups

Columbus, Ohio, Us

Supervises 27 operators that process 5600 calls per day Supervises the primary call processing and general information center for OhioHealthMaintains 24 hour schedule coverage of the operatorsResponsible for day to day requests from hospital staff, patients and families regarding telephone and pager serviceAccountable for sustaining a current database that supports the PC-based consolesProvides primary telephone call processing and general information center for 6 hospitalsCompletes life and safety emergency proceduresMaintains on-call assignment schedulesContacts appropriate on-call personnel upon request or as situations warrant

Columbus, Ohio, Us

Provides primary telephone call processing and general information center for 4 hospitalsCompletes life and safety emergency proceduresMaintains on-call assignment schedulesContacts appropriate on-call personnel upon request or as situations warrant.

Grant writing, marketing, web site design, non-profit fund raising, event planning, booking agent.

Marseille, Provence-Alpes-Cote D'Azur, Fr

Handled all incoming calls to the departmentResponsible for the initiation of all new carriersMonitored the use of outsourced carriersReconsigned loadsTracked all freight loads for customerProcessed all cargo and overcharge claimsAssisted with switchboard dutiesAssisted with the hiring processResponsible for training all new employees Maintained personnel files and handles all administrative decisions for all employees

Processed incoming mailEnsured that all contracts are updatedProcessed all requests for medical attention from state prisonsData entryGenerated weekly, monthly and quarterly reportsUtilization of customer service skills between physicians and medical providers

Assisted in supervising 20 Customer Service Representatives in a call centerAnswered incoming calls pertaining to billing, endorsements, and paymentsMaintained personnel filesOrganized rotational schedules of various shiftsResolved personnel and customer conflictsProvided training for departmental personnelAssigned tasksParticipated in the hiring and evaluation processAssisted in the recruiting processGenerated daily, weekly, monthly, reportsStarted out as customer service rep and moved up to team lead then supervisor

Randolph Afb, Tx, Us

Randolph Afb, Tx, Us

Organized the delivery and pick-up of military personnel's propertyOrganized the delivery and pick-up of government equipmentMaintained personnel records for 360+ individualsMaintained the office budgetPlayed a key role in shipping and tracking military equipment during Desert Storm

Registered Nursing/Registered Nurse

General

Registered Nursing/Registered Nurse

High School Diploma, General Studies

Business Administration, Health Care Managements