The client, AAA National, is responsible for selling and managing the process of delivering Advertising and Sponsorship products to AAA Partners & Clients. My role is to assist the clients' activities by supporting the execution of projects within AAA Travel's digital product portfolio from original concept to launch. Responsibilities include the breakdown of User Stories into individual actionable and measurable JIRA tickets and enhancing them with detailed requirements and acceptance criteria. Create JIRA tickets based on feedback, topics of discussion from meetings & standups. Maintain and fill product sprint backlogs. Create documentation for functionality / change descriptions. Remove blockers and impediments to allow for seamless strategic feature initiative delivery. Evaluate ceremonies and processes to make sure the team is working in an Agile fashion. Assist in the creation of user stories based on defined requirements and prototype designs and user experiences. Support the Product Owner to define and execute strategic objectives defined on the overall digital product strategy roadmap.Sponsoring organization: - Integris Group (Aug 2023 - Jun 2024) - Volt Workforce Solutions (July 2024 - present)

Provide excellent liaison between the business stakeholders, corporate partners, and support teams. Responsible for eliciting and documenting business processes and software requirements for product features and technology initiatives, partner integrations, analytics, and reporting. Bridge the gap between business objectives and IT capacity. Work directly and effectively with team members, executives and partners to understand business needs, communicate expectations, and execute solutions. Analyze complex business problems for the purpose of migration to automated systems. Provide technical expertise in identifying, evaluating and developing systems and procedures and develop business models to support business requirements. Develop use case requirement specifications to meet the business need and provide traceability of those requirements to execute unit, integration and acceptance testing – working with the development team on defect triaging, data analysis, and issue resolution. Assist in gathering and documenting business requirements ensuring that the quality of the product or service of the business need is met to customer satisfaction.

Utilize expertise as a key contributor to the development of an enterprise portal serving 1M+ users/Navy personnel (MyNavyPortal.com). Work closely with Information Architects, Senior Developers and Product Owners to address user/client needs. Team with Creative Technologists to produce effective and functional solutions while maintaining design integrity across all project phases. As a member of the Design/Systems Engineering Cross Functional team, participate in the Agile development life cycle (Daily Standups, Scrums, Sprints) by eliciting, documenting, analyzing and harmonizing functional and non-functional software requirements in the form of User Stories (in JIRA) to support the Katmai Agile software development process. Provide best practices and industry standards guidance for a variety of web-based topics such as UI/UX, mobile first design, cross platform design, 508 compliance, etc. Design business processes and workflow models (in Visio) by analyzing requirements, constructing models, workflow charts and diagrams, along with studying system capabilities and writing specifications. Support unit/acceptance testing and deployment efforts to provide stable deployments with the highest level of quality to meet customer satisfaction targets. Support backlog refinement efforts with workflow models and other support information as requested by Product Owners and System Engineering.

Successfully collect complete and accurate business requirements from clients, recommend solutions, and provide the necessary documentation (user stories, wireframes, technical specifications, etc.) in order to achieve smooth software implementations that meet or exceed client expectations. Work closely with clients as well as internal teams including Project Managers, Development, QA, Sales, and Executive Leadership. Support Agile teams with Use Cases/Users Stories to support and enhance product portfolio.Sponsoring Organization: - KForce/Vistana - Insight Global/Westgate

Partner with the project managers and senior management to help ensure successful delivery of projects through adherence to processes and tools, business intelligence (BI),data analysis, identification/management of risks and issues, and facilitation of/participation in project meetings. Utilize Agile methods to gather, clarify and refine user requirements in preparation for operational functional implementations.• Manage Replicon and SharePoint Intranet implementation, data exchange, and knowledge transfer.• Track and report project status, maintain project dashboards, generate reports and ensure process adherence to process • Create and maintain master schedules; monitor and report deviations from planned activities and timelines; monitor progression and resolution of issues. .• Provide accurate reporting and analysis to determine project results and business impact.• Support release of project methodologies, standards and processes.• Manage risk by identifying, quantifying and monitoring potential threats to the project. • Contribute to early identification of project issues and opportunities for product improvement.• Assist in collection of accurate hours worked, projected remaining effort, percentage of project completion, and meeting of revenue recognition milestones.

• Liaison with business and functional owners to identify opportunities for process improvements• Develop Use Cases as necessary to support user requests • Provide consultative services for current suite of enterprise applications• Collect requirements from users for application updates and creation of new applications• Create and execute test plans for updated and new applications• Analyze current suite of Salesforce application and recommend updates/modifications as needed• Document requirements, apply change requests and updates

Utilize strong Salesforce CRM expertise during the transition from proprietary applications to cloud-based Salesforce.com add-on application in alignment with business process improvement activities. Keep internal project team updated on status of add-on application customization efforts in preparation for user deployment and user acceptance activities. Work closely with external Salesforce.com application vendor to insure that organizational requirements are met and exceeded.• Understand customer and user requirements, their strategies, and their goals. • Manage communications between business clients and IT department• Use Agile methodology to gather, evaluate and comply with customer and user requirements • Facilitate business engineering efforts in conjunction with application deployment and business improvement activities.• Process definition, documentation and training and project management

• Support CRM Internal Clients and Data Management Services team members to administer, maximize, and enhance Salesforce.com on-demand CRM • Provide product expertise to align HGVC Internal Clients’ goals with newly released / enhanced CRM features• Support the creation, pre-deployment and testing of workflow features and customizations, • Develop training documentation to support CRM Adoption, best practice, data management and reporting. • Plan, review and customize the CRM application as needed to meet needs of the users. • Coordinate and participate in QA and UAT for prioritized initiatives / projects• Coordinate the roll-out of prioritized CRM initiatives / projects to end users, training users on CRM applications, and providing ongoing support to CRM users.

• Business analysis, functional implementation of enterprise business applications.• Salesforce.com application development, implementation, and client acceptance/coordination.• Requirements gathering, documentation, and resource monitoring• Technical Sales support for distributed applications

• Managed Salesforce.com implementation for sales team.• Implemented on all aspects of outbound lead development plan within the Corporate Sales Development team. • Develop the company's database of prospective clients for outbound marketing programs• Maintain and grow existing client relationships and develop new client relationships to support revenue targets and goals• Manage internal resources to ensure seamless lead acquisition, opportunity development and new business closure.

• Business Analysis of existing Salesforce.com implementation. • Supported ecommerce platform by implemented social media/e-mail marketing campaigns to support organizational lead generation activities.• Managed client support services for new and existing clients in support of sales activities.• Responsible for support of Salesforce.com for sales, services and support organizations• Automated sales processes, business practices and model work products within CRM environment to maximize sales and maintain client relationships.

• Provided excellent customer service and on-board new clients as assigned to meet or exceed goals.• Implemented SEO/SEM strategies to assist clients to maximize eCommerce sales and traffic volume.• Supported search engine and internet marketing efforts on behalf of clients, including reporting, analysis, and optimization• Introduced new traffic and revenue driving strategies to market clients’ portfolio via search engines, comparison shopping engines, online marketplaces and other marketing channels.• Collaborated with internal groups to define and execute the strategic and tactical marketing plans, including implementing and verification as needed to meet client goals.

• Utilized pro-active sales strategies, internal tools, and market intelligence to achieve and exceed targeted equipment sales goals/targets for assigned accounts.• Leveraged technical knowledge to identify telecommunication solutions to customer requests.• Developed working knowledge of the customer's organizational structure, network equipment, and order processes to leverage B2B eCommerce resources to meet client business goals. • Developed and maintained customer relationships to ensure accounts receive the highest level service.

• Provided technical and business case analysis for to compare development of proprietary solutions versus integration of over-the-counter (OTC) 3rd party solutions. • Determined requirements for technology solutions in response to customer feature requests. • Analyzed customer business requirements to develop process implementation plans that resulted in enhanced business practices and streamlined operations.• Developed documented system/business requirements and specifications.

• Managed staff, departmental budget, resource planning, and resource allocation.• Developed value proposition, go-to-market strategy, commercialization plan, and end-of-life programs for Wireless Services portfolio.• Directed business development efforts through staff and regional marketing teams.• Collaborated with market channel, sales staff, and regional marketing to initiate, develop, and implement marketing programs.

• Documented customer and market requirements, prioritized requirements, and negotiated acceptance of requirements as tangible product deliverables.• Managed the introduction of technical features via cross-functional teams that included product development, design, documentation, test, verification, and customer support.• Developed and implemented product line strategies, business case development, competitive analysis, and requirements definition for portfolio of features. • Provided technical marketing support to sales agents, account marketing and customers.

• Developed project plans, risk mitigation strategies, and budgeting for assigned project.• Assigned resources, identified critical path, tracked project milestones, and developed contingency plans to support product development efforts.• Maximized market impact and minimized technical and financial risk to Nortel Network as project manager for Wireless Services implementations • Provided project management expertise as part of integrated project teams from design conceptualization through customer acceptance. • Developed, managed, and reported comprehensive project schedules/project plans to ensure that customer commitments were met on time and with quality.

• Provided software design, development, testing, and verification of telecommunications features. • Provided consultative support for carrier grade switching equipment development.• Provided project tracking, project coordination, and project design to insure timely completion of assigned design projects. • Collaborated with peer functional design teams to optimize designs and direct the decision-making process for new features and services.