Highly motivated, focused and goal-oriented program manager with strong communication, risk mitigation, and leadership skills. Experience communicating cross collaboratively across all lines of business to understand the needs of the organization in order to translate its strategic vision into achievable tactical results while leading highly complex and global projects.Technical Team Management: 10+ years of proven experience managing, recruiting, and developing cross-functional technical teams. Builds effective teams by ensuring open communication and positive direction to help grow the team portfolio. Lead with transparency and communication with clear expectations. Able to manage and lead diverse teams of both technical and non-technical staff. Able to manage teams of up to approx. 40 staff (FTEs and vendors). Program Management: 10+ years of technical program management expertise developing and implementing action plans based on deep-dive analysis both globally and for specific destination countries with an 85% improvement across customer programs and channels. Operations Team Leadership: 8 years of cumulative experience primarily with Microsoft. Highly capable of giving service managers the flexibility and direction to grow their services. Focused on providing open communications with a true open-door policy. Excellent collaboration skills. Personnel Training | Coaching | Development: 10+ years of experience developing talent and human potential. Coached, trained, and mentored at least 20 employees throughout career. Led 40+ direct and 30+ indirect reports throughout career. Enterprise Cost Savings: Responsible for finding approx. $2MM in cost savings at Microsoft across internal services by allocating staff resources to ensure optimal alignment with Identity Operations initiatives.