My role includes the design, delivery and evaluation of tailored learning solutions as well as providing advice and support that meets specific needs through detailed analysis. I am responsible for building strong and close working relationships with key stakeholders and senior management, applying a systematic, structured and people focused approach to all learning initiatives, aimed at improving overall performance and personal development. • Partnering senior managers and HRBP’s across the Directorate/Divisions offering information, advice and guidance on all learning and development matters • Delivering education and learning solutions across the whole Trust within areas of individual specialism or expertise as required • Pro-actively identifying organisational needs across the Directorates through a continuous improvement process• Researching, designing, delivering or sourcing appropriate high quality L&D interventions that meets pre-determined requirements • Contributing to the development of a culture of learning and continuous improvement throughout the Directorate • Sharing best practice, useful updates, CPD information and working collaboratively with other LDBP’s and HRBP’s across the Trust • Promoting and raising awareness of the Trusts Purpose, Vision, Values and Values based behavioural frameworks through all L&D activity • Evaluating and assessing the impact and value of all L&D activity against agreed measures and key performance indicators

To develop general leadership and management capacity and capability to improve the quality of leadership, efficiency of management and an empowered performance management culture, in a manner complementary to the Clinical Leadership Framework To implement and evaluate the Trusts Leadership and Management Development Strategy ensuring that staff development, leadership skills, coaching and mentoring and the deployment of the NHS Graduate Trainees and other means of enhancing learning and skills are effectively blended in a manner that meets the needs of the Trust. Responsible for the design, development and delivery of non-clinical training, working closely with Organisational Learning Manager and other Trust Managers to ensure that line managers are able to accurately identify the training and development needs for themselves and their staff. Work with the Organisational Learning Manager to establish processes for the evaluation of training provided to ensure that it meets organisational requirements and represents a sound investment. Work with the Organisational Learning Manager and the Head of Leadership & Learning in the review, development and implementation of the Trust’s Leadership & Development programmes.

I left Royal Mail on a voluntary severance package. I utilised this time between roles to renovate the house we bought and refresh for the next challenge

Delivering a full range of Management training products in a classroom environment including conduct, attendance, diversity, appeals, bullying & harassment resolution. Also designing and deploying bespoke learning solutions engaging with stakeholders to achieve KPI’s including reduction in staff absence levels, staff engagement etc.

• Developed, designed and delivered training solutions to all areas of the pipeline within Royal Mail• Developed e-learning packages, training videos, managed stakeholders and external suppliers to produce an effective learning solution.

• Performance-managed a team of Field Managers and their respective direct reports, covering the North of England, Scotland & Northern Ireland. Responsible for all areas of performance – recognition, feedback processes and monitoring, conduct cases, attendance management, monthly performance reviews and annual appraisals etc.• Acted as a change agent and encouraged this in others to ensure all sales, compliance and product related activity was cascaded through the team and deployed as BAU.• Consulted & advised Heads of Area, Business Development Managers, Branch Managers, Contract & Support teams on all aspects of training and support activity.• Designed, developed and managed the evaluation process across Outlet Field Support in partnership with external suppliers.• Supported the development, design and delivery of new training, intervention and support initiatives.• Developed and delivered the Branch Office Manager Induction programme across the whole network.• Lead the ‘Have Your Say’ staff engagement process for the whole of Outlet Support (140+)• Provided a central communication hub for the whole of Outlet Field Support team (140+).• Managed the Outlet Field Support staff template, recruited resource where and when required.• Maintained relationships between the team and the HR Advisor on all aspects of HR.• Maintained relationships between Post Office and WH Smith for the North, Scotland & N.Ireland during the franchise programme.

Line managed a field team of trainers in the Yorkshire & North East. Delivered a variety of training courses including IT and transactional knowledge to new and existing PO employees and agents

Delivering one-to-one training to new subpostmasters helping them start up their new business investment, including classroom & onsite liaising with area managers.

Performing therole Customer Service Advisor, `providing cover for both Branch & Assistant Managers whenon leave.

Royal Mail - Providing clerical support in variousfunctions including Accounts, Personnel & Customer Services.

Royal Mail - Performing sorting office duties at Leeds MailCentre.