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I was focused at helping scale up companies grow their business internationally, by offering international recruiting services across over 60 countries globally, delivered locally and in-country.In addition to global recruiting, we worked closely with employer of record, legal entity set up,global payroll, HR, compliance, legal and other service providers to offer customers the ability to expand internationally under one solution.

I co-founded Lumin Talent in order to create a step change in how SME companies in the IT sector manage their recruitment, focusing on trust in the relationship, quality of hire.Our people at Lumin Talent have vast experience in supporting organisations develop and deliver their recruitment strategies. Coupled with our expertise in the IT sector, this allows us to help organisations attract and retain their key talent for the long term. This differentiates Lumin Talent as a recruitment outsource partner that can link talent acquisition and retention into business success for our IT clients.

My role within Cielo was to be solely responsible for the overall accountability for delivering the recruitment outsource service into Honeywell. Responsibilities included:• P+L Responsibility• Managing onsite recruitment team (circa 11 people)• Driving Honeywell recruitment roadmap to continuously improve the Honeywell recruitment service• Understand the client needs and introduce continuous improvement and additional services initiatives to Honeywell to demonstrate further value. This included the introduction of new recruitment related IT platforms, Talent community building initiative, Internal mobility initiative to retain talent to name but a few.I am also responsible for ensuring all SLAs and contractual obligations are met along with developing key senior relationships across the business and HR stakeholders. I was ultimately responsible for leadership of the Honeywell recruitment service, identifying mutually beneficial opportunities and ensuring we were aligned to the overall business strategy of both Honeywell and Ochrehouse. Within my time with Cielo/Honeywell, I lead the win of an additional service supplying 200-300 hires globally for Honeywell. This proposal was build on trust in the service, and ability to innovate new ways of thinking in relation to internal mobility that convinced Honeywell to choose Cielo in this competitive tender.

Following 6 months in 2011 working as a Delivery Client Services Manager, AMS requested me back into the business to fulfil a fully client facing onsite position, managing both the Royal Mail Group and Post Office accounts at a critical time within the contract lifecycle, as the account was coming up for renewal. My main role was to lead the contingent solution, however my remit has substantially expanded since developing the client relationship, such that I have also been responsible for leading a number of various projects. The revenue/headcount for the contingent workforce solution has increased by 40% since I joined in May 2012.Responsibilities:• To map and manage relationships with key stakeholders within corporate functions and managing relationships. Reported into Head of Resourcing within Royal Mail• Full accountability for the Contingent Workforce Solution for Royal Mail• Managing key stakeholder relationships (with the business, HR and Procurement) within Royal Mail and Post Office in a vastly changing and very complex matrix environment• Identifying and developing further outsourcing opportunities within the business• Increasing AMS revenue through successful Delivery and working within a complex shared service organisation• Responsible for key hiring campaigns such as a key IT Permanent Hiring Project, Strategic Procurement Project and Project New Futures (key project responsible for managing the pending IPO/Buy out transition)• Continuous Improvement around Governance and MI• Overseeing and ensuring successful collaboration between all teams across the complex matrix shared service• Manageing a varying team of between 5-10 individuals throughout my time with AMS/Royal Mail

Prior to my current role at AMS, I was the Client Services Manager, managing the key accounts for AMS from a delivery perspective within the Bracknell centre.I was previously responsible for managing contingent service on 2 large AMS accounts Vodafone and Zurich. Since joining in May 2011 I have increased the revenue streams on both accounts significantly, one of the accounts revenue has increased by 82% since I joined in May. I have also helped reduced client cost substantially for both the short and long term. I have also implemented various changes in relation to increasing the ‘value added capability’ across both accounts.Responsibilities• P+L responsibility on both accounts• Management of delivery teams for both accounts• Client interface into leadership (and onsite teams)• Reporting (MI) continuous improvement project• Ensuring mid and back office functions are coherent to deliver an seamless end to end experience for both clients and contractors• Technology/ATS system upgrade project• Ownership on end to end delivery of the contingent service into the accounts to drive up CSAT and revenue for AMS

I was previously responsible for managing the EMEA recruitment strategy and delivery for Global Services (Security and IT Solutions business). I was also responsible responsible for directly managing the delivery on critical/high level roles within Security Solutions.

Within this position I was responsible for managing the end-to-end recruitment process for Customer Operations and Marketing for UK+I. I also gained exposure recruiting across EMEA including hiring in Germany, France and Netherlands.

e-CRM People is a company that was set up 7 years ago to provide IT staff specifically within the CRM market. I was brought into e-CRM People to manage many large blue chip accounts within the IT and Telecoms space. Main clients included Symantec, Accenture and various Telecoms Vendors. Accenture was a main account where I worked closely with the client to ensure that their recruitment needs were serviced. We were the top performing agency when I left the business.

S.Com is now part of the Carlisle Group where I was responsible for supplying staff to BT Global Services. I was responsible for managing and supplying to all contract requirements from BTGS, which average at 40 requirements per month. I have supplied BTGS contractors to Defence, IT, Telco, Banking and internal customers.

Previously employed as Software Sales Executive for M-Urge, a software reseller. M-Urge is a small company (4 people) who distribute/resell a number of software applications. I was responsible for selling a suite of products ranging from project management tools to process mapping tools although I was also responsible for software support, documenting company process, support and admin. I built relationships with and supplied to organisations including Computacenter, PriceWaterhouseCoopers, BT, PITO, Surrey County Council and Central Government.