Chris Davern Email & Phone Number

Derby, England, United Kingdom

• Developing and driving delivery of multi-million pound proactive programmes
• Analysing large datasets and using these to deliver insight through PowerBI and other visualisation tools
• Collaborating with multiple business areas and stakeholders to help stay ahead of performance issues and identify problem areas before they impact the business
• Planning strategy for targets, performance and financial impact up to 5 years in advance
• Chairing a community of practice to reduce pollution incidents and lead performance representative with third party contractors, holding them to account for delivery issues
• Migrating legacy data to modern Sharepoint, as well as building PowerApps and PowerAutomate flows to enhance colleagues experiences with our data

• Developing and embedding performance frameworks & reporting on operational performance
• Reporting and liasing with other government departments, ministers and senior civil servants
• Building dashboards for investigators, heads of department and the board
• Incorporating risk assurance into driving performance

Castle Donington, Derbyshire, United Kingdom

• Monitoring performance data for Security operations and identifying corrective actions, implementing plans and rewarding excellent performance. Healthy competition driven by implementing a competitive scoring system.
• Dealing with compliance issues, such as supplying compliance data to regulatory bodies and implementing new legislation recieved from them, completely rewriting and redesigning all standard operating procedures into.
• Successfully delivering multiple projects including a 24.4% increase in our main KPI, another resulting in a further 11% increase and an aspirational project that delivered a 54.4% increase in trials. Most of these.
• Acted as the main representative for Security with other business partners, travelling to other sites and airports to collaborate and negotiate. Working with the group to achieve common business goals. A key.
• Being a key point of contact for operational managers for any queries regarding compliance or performance. This includes acting as a fully competent duty manager when required.
• Most recently, creating the framework for an employee performance and records system, fully digitising all previous methods and developing the database backend and a visual frontend using BI tools to enable operational.

• Leader of a complex security operation, responsible for maintaining compliance and efficiency of the terminal, baggage security systems, mobile patrollers and airfield
• Direct line manager of between 30 and 60 officers at any one time, whilst managing an operation of over 100 officers on shift at peak times
• Working on and delivering projects outside of working hours, such as multi-lingual signage for peak flights, equipment for performance increases and improved operating procedures
• Going forward for Lean Six Sigma Green and Yellow belt certifications

Heathrow

• Working as part of small, self managed teams to deliver a compliant and efficient operation to business partners
• Being part of Airfield teams that assisted with Heathrows incredibly complex London 2012 Olympics operation, including handover of the Olympic Torch
• Working to strict legislation in a secure environment and handling confidential information

Stockley Park

• Day to day problem resolution for commercial and personal website hosting products
• Actively leading a team of up to 20 call center agents to provide high-quality resolutions at a fast pace
• SME for a specific set of products, as well as being the key businesses contact for those products
• Writing knowledgebases and wikis to provide the tools for newer staff to effectively resolve issues

Park Royal

• Installation and maintenance of high value, critical IT infrastructure
• Management of expectations with high profile and household name businesses
• Administration of IT systems, including Linux & Command Line

Lean Six Sigma Green Belt

Lean Six Sigma Yellow Belt

Nvq, It Practioner - Network Engineering, Level 3

Gcse, Science, It, Citizenship, English , English Literature, French, Geography, Graphics, Maths, Re