• Provided remote assistance to a mass-enrollment, online Principles of Finance course at USF.• Mentored students on material, performed assignment review, and exam review sessions.• Created a tracking mechanism for at-risk students with an aggressive e-mail campaign to encourage success in the course.

• Promoted top-notch, high quality customer experience selling new and used RVs• Conducted effective demonstration rides and walk through presentations• Closed sales effectively by working closely with F&I team and sales managers• Followed up with all sales customers to ensure return business and maximum referrals.• Served as a liaison between customers and all departments including retail, service and finance

• Effectively managed 34 independent rental dealer relationships while providing operational assistance with fleet utilization and maintenance of rental vehicles.• Identified and recruited new market areas then trained and developed them to become successful rental offices.• Reviewed performance trends and isolated areas for improvement to promote revenue growth.• Collaborated with internal IT department to design, program and implement an improved web-based maintenance/inventory management solution nationwide.

• Evaluated and coached the customer relations supervisors to ensure efficient handling of customer support.• Created a new hire training program with a focus on customer service and team building.• Successfully integrated, trained, and motivated three independent departments by instilling the motto “successful resolution through collaboration”.• Oversaw the response and amicable resolution to direct customer disputes, BBB complaints, and Attorney General Investigations.• Assisted human resources with the successful mitigation of employee injuries, complaints, and disputes.• Reviewed 'high risk' customers and unusual inquiries to assess and minimize the company's exposure to possible loss.• Prepared court documents, requests, motions, and assignment of legal counsel.• Hands on supervisor for a high volume 24/7 customer service call center for inbound calls from customers requiring assistance with their rental vehicle.• Conducted outbound follow up calls to ensure customer satisfaction.• Screened, hired, and trained customer service employees.• Maintained a rotating 24/7 scheduled to ensure continuous phone coverage.• Reviewed department expenses and performance to reduce costs and increase productivity.• Handled the proper collection of information, reporting of accidents, and cooperation with insurance companies.• Ensured compliance with contracts, and policy coverage.

• Conducted classroom, confined water, and open water components for NAUI certification from intro to Divemaster.• Handled logistics for class transportation, equipment maintenance, student materials, and student registrations.• Assisted with boat charter operations to ensure safety and enjoyment.

• Maintenance Management Chief for 3rd Intelligence BN, 3rd MEF• Acting Maintenance Officer for Combat Assault BN, 3rd MARDIV• Platoon Sergeant for Combat Assault BN, 3rd MARDIV.• Lead, trained, and motivated troops in assigned platoon from all aspects ranging from military education to personal guidance.• Provided advice, guidance, and assistance to the command on maintenance management programs and supervised maintenance personnel. Monitored maintenance management programs, policies, and procedures. Analyzed maintenance functional areas to ensure effective management of equipment, and material.