Chris Baldwin Email and Phone Number

As a Senior SRE, I lead efforts to improve the reliability, scalability, and efficiency of cloud-native platforms, particularly within Kubernetes environments. I optimize observability pipelines with tools like OpenTelemetry to enhance log ingestion, monitoring, and tracing. In collaboration with platform engineers and product owners, I design and implement fault-tolerant, high-availability systems that meet both technical and business requirements. Additionally, I drive automation initiatives and mentor junior engineers, promoting a culture of reliability and responsibility across teams.

Responsible for enabling software engineering teams through administrating systems, creating infrastructure as code, implementing monitoring tools, and supporting applications such as Spok Go, a unified critical communication platform that provides care team collaboration, closed loop communication, and secure messaging for hospitals globally.- Converted bespoke build machines into automated and maintainable code using Chef and Ansible.- Advised development teams and leveraged Jenkins pipelines to enable the launch and continuous improvement of the Spok Go application and services.- Managed the deployment and maintenance of critical internal systems such as the work tracking software, artifact repositories, and the Jenkins build environments.- Reconfigured application stacks for cross-partition deployment and deployed into AWS GovCloud.- Developed and integrated tools, policies, and systems deployed into several AWS accounts within various regions.- Automated deployment and configuration of Linux and Windows servers in VMware and AWS.- Became the functional expert of SAML 2.0 for the applications developed and used. - Supported engineers in need of assistance with best practices, knowledge, and compassion.- Supported escalated customers over the phone when troubleshooting relying party trust configurations.

Collaborated with a global team to develop a platform for the next generation of critical communications software for hospitals, emergency response, and government clients.Built and maintained the infrastructure needed to test and deliver the platform and other teams' services enabling teams to shorten their build pipelines and increase reliability of those systems.

Responsible for building customer facing web applications such as StarkeyPro and eStore. Bringing machine learning into the business of hearing aids.

Collaborated with a tenured professor and fellow undergraduates to build a web-hosted database of knotting in folded proteins. Specifically, I authored Perl scripts to scrape data, verify data integrity, and find the mathematical composition of folded proteins.

Assigned multiple projects and took on increased responsibility within the team; earned a role as internal search engine optimization expert. I diagnosed SEO issues and implemented best practices for Google and Bing. Also assisted in updating a JIRA issue.