Chris Carruthers Email & Phone Number

London, England, United Kingdom

Bristol, England, United Kingdom

Bristol, England, United Kingdom

Manchester, United Kingdom

Logging and initial troubleshooting of incidents and requests made by telephone or email from Asia, The Middle East, Europe, and the United States in addition to the UK offices.Supporting Microsoft Office 2010, Interwoven Desksite DMS and plug-ins, and in-house web-based applications.Administration of Active Directory and Microsoft Exchange.

Manchester, United Kingdom

• Worked on the Helpdesk of an international law firm, remotely supporting users based across Europe, and in Silicon Valley, I also provide some local support in Manchester. Technologies supported include:
• Windows 7
• Office 2010 and add-ins
• Active Directory
• Exchange
• Software installation with SCCM

London, United Kingdom

• I worked exclusively on-site for Simmons & Simmons, a global law firm with offices in Europe, the Middle East, and the Far East, supporting:
• Microsoft Windows 7
• Office 2010 and add-ins
• Interwoven Worksite 8.5
• Metastorm Online Forms
• Active Directory, including the training of othersIn addition, I performed Windows desktop builds using System Centre Configuration Manager (SCCM) and HP hardware.

London, United Kingdom

1st line IT support analyst for a managed IT services company.

Bristol, United Kingdom

Remote support analyst on a short term contract basis.

London, United Kingdom

• I provided in house IT support to a company of estate agents plus relevant supporting services.
• Setting up and repairing desktops and related hardware
• Creating and deactivating accounts in Active Directory and Exchange
• Configuring an NEC telephone system and hunt groups
• Procurement, setup, and replacement of BlackBerry and Apple mobile devices

Manchester, United Kingdom

• I provided remote support to 250 users spread across 3 offices in Manchester, Cardiff, and Pune, India.
• User account administration using Active Directory and Exchange
• Support of Microsoft Office
• Performing basic Citrix tasks to optimize user experience
• Telephone administration using the Avaya system

Wakefield, United Kingdom

Performed 1st line IT support duties for employees of the Children And Family Court Advisory and Support Service (CAFCASS).

Leeds, United Kingdom

• I Performed 1st and 2nd line IT support duties for staff based at the head office, and a number of remote sites across England and Scotland.
• User account administration using Active Directory and Exchange
• Support of Microsoft Office
• Procurement and setup of desktop PCs and related hardware, replacing parts where necessary

Bsc, Computer Science, 2:1 - Upper Second Class Honours

Activities and Societies: Athletics club - trained with and competed in long distance events A degree course in Computer Science, later.

Btec Nd, Music Technology, Merit

A two year course covering: Music production with an Apple Macintosh computer Sampling Multi sound (amending the properties of a preset.