Chris Dean Email & Phone Number

Northampton, England, United Kingdom

Accountable for owning and driving key change project activity across Selection & Assessment, which delivers for TA, hiring managers and candidates. Gathering and interpreting data and insights to showcase key outputs and drive continuous improvement.

London, England, United Kingdom

Investigating matters involving significant Conduct or Reputational Risk which have been referred through whistleblowing channels and require an independent investigation. Operating in accordance within a defined investigations methodology and in close collaboration with business partners across the Bank to deliver high quality and timely investigation.

Poole

Leader for department of c.150 colleagues responsible for processing Packaged Bank Account complaints. Delivering to the agreed KPI’s with focus on the Customer Experience journey. Able to build strong working relationships with excellent stakeholder management. +34 Net Promoter Score improvement throughout 2019, department with the biggest increase within.

Poole

Leader within the Payment Protection Insurance (PPI) department managing both Subject Matter Experts and Operational Support Team across a 15 hour shift pattern. Inspired staff to take responsibility for Customer Relations Manager’s development, site quality improvement, all training needs as well as ensuring and effective and efficient operation from an.

Poole