Chris Debenham Email & Phone Number

Sydney, Australia

Gordon, Australia

Responsibilities* Provided​ ​ team​ ​ training​ ​ and​ ​ mentoring​ ​ to​ ​ Solaris​ ​ support​ ​ engineers​ ​ worldwide* Created​ ​ both​ ​ internal​ ​ and​ ​ customer-facing​ ​ knowledge​ ​ documents​ ​ to​ ​ assist​ ​ in​ ​ avoiding​ ​ futureissues​ ​ and​ ​ improving​ ​ service​ ​ levels​ ​ by​ ​ the​ ​ team* Engaged​ ​ with​ ​ internal​ ​ and​ ​ external​ ​ Oracle/Solaris​ ​ community​ ​ via​ ​ forums​ ​ and​ ​ mailing​ ​ lists* Provided​ ​ code-level​ ​ fixes​ ​ for​ ​ bugs​ ​ and​ ​ RFE's* Training of​ both​ ​ Senior​ ​ and​ ​ Junior​ ​ engineers​ ​ through​ ​ mentoring,​ ​ training​ ​ sessions​ ​ and​ ​ direct assistanceAchievements* Helped multiple colleagues to advance their career through training and guiding them to be better engineers* Was known by customers and global colleagues as the ‘go-to’ engineer for complicated or unsolvable issues

North Ryde, Australia

Responsibilities* Provide security incident advice and handling to internal and external customers* Escalate new security issues internally* Work as trusted advisor for security best practicesAchievements* Was pivotal in APAC handling of multiple critical incidents* Helped customer secure their systems from known and unknown threats

Responsibilities* Worked​ ​ as​ ​ an​ ​ escalation​ ​ point​ ​ for​ ​ complicated/difficult​ ​ issues* Provided​ ​ one-to-one​ ​ training​ ​ to​ ​ new​ ​ engineers* Created​ ​ bug​ ​ reports​ ​ based​ ​ on​ ​ customer​ ​ information​ ​ and​ ​ reproduction​ ​ of​ ​ issues* Code-level​ ​ investigation​ ​ of​ ​ issues​ ​ – ​ ​ including​ ​ deep-dive​ ​ of​ ​ Solaris​ ​ source​ ​ code* System​ ​ crash dump​ ​ analysis* Used​ ​ internal and external tools​ to​ ​ determine​ ​ problems​ ​ at​ ​ greater​ ​ depthAchievements* Helped with transition between management and work environment as company migrated to Oracle

Responsibilities* Provided​ ​ expert-level​ ​ support​ ​ for​ ​ Solaris​ ​ OS​ ​ issues​ ​ to​ ​ both​ ​ internal​ ​ and​ ​ external​ ​ customers* Application​ ​ core dump​ ​ analysis* Required​ ​ deep​ ​ knowledge​ ​ of​ ​ Solaris,​ ​ POSIX​ ​ and​ ​ GNU​ ​ internalsAchievements* Learnt UNIX in much greater detail than ever before

Responsibilities* Provided​ ​ technical​ ​ advice​ ​ and​ ​ assistance​ ​ to​ ​ Sun​ ​ Online,​ ​ Partners,​ ​ Customers​ ​ and​ ​ End-Users* Organised​ ​ and​ ​ implemented​ ​ multiple​ ​ projects​ ​ for​ ​ changing​ ​ internal​ ​ systems* Developed​ ​ internal​ ​ resources​ ​ for​ ​ usage​ ​ by​ ​ Sun​ ​ Online​ ​ and​ ​ the​ ​ Sales​ ​ OrganisationAchievements* Developed an internal web tool to track and manage customer interactions* Helped sales team consistently exceed company goals.

Installed and supported a variety of Sun Hardware and softwareSupported both end-users with Operating Environment issuesAssisted/Supported internal systems administrators (both internal IT operations and other internal groups)