I am a seasoned project manager with over 5 years of systems analysis and team leadership experience across sectors. Recognized for demonstrating a natural aptitude for identifying cost-saving opportunities, as well as for creating comprehensive technical solutions in response to customer needs. Professionalfocal points include data analysis, database management, cross-functional team management, process optimization, sustainable resolutions, and international coordination. Delivering superior administration on the latter areas of expertise requires utilization of effective communication and negotiation skills, as well as business acumen, goal-setting, and resource management to support efficiency and maximum returns.Currently, I am the Sr. Project Manager at UPS. Under my leadership, the Enterprise Software Release was implemented effectively and smoothly, as I developed and delivered a comprehensive training program for international representatives. I collaborate daily with cross-functional teams to resolve customer inquiries world-wide, steadily improving our systems with thorough analysis. In addition, I liaise with senior leadership, technical teams, and international partners to ensure the company’s project support structure is driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, versatile and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.
Listed skills include Customer Service, Microsoft Office, Customer Satisfaction, Management, and 36 others.