Steering our tech vision, I champion our technology strategy, building teams to execute it. Balancing the big-picture with detailed goals, I prioritize fostering team potential, and navigating the evolving relationship between people and technology in our strategic growth.

Led the system selection process for a merchandise ERP system for the holding company of five preeminent and enduring West Coast food retailing brands with $1.5 billion in revenues, 51 supermarkets, and 7,500 store and office employees. Key responsibilities included:Strategic alignment; stakeholder management; vendor evaluation; risk management; budget oversight; functional and technical requirement gathering; change management, documentation & reporting, project timeline management.

Develop, implement, and oversee company business operation plans, shared services and entire strategic planning process tied to business requirements and employee engagement. Connect human resources data, talent acquisition, employee experience, and professional development tactics to long-term objectives. Advise executives and senior leaders about business operations and organizational design trends that enable employee’s success and talent retention, creating roadmaps to reach targets. Responsible for business operations including corporate planning, HR, payroll, total rewards, IT, learning and development, performance management, and talent enablement. ● Implemented a new human resources information and payroll system (HRIS) that enabled enhanced payroll process enhancement, workflow automation, resource planning, scheduling abilities, labor analytics, and HR data integrity.● Created new company guiding principles and executed a communication plan to re-socialize the company mission, vision and guiding principles, resulting in increased employee satisfaction and a positive shift in workplace culture.● Prepared and delivered three-year people strategy plan to earn Great Place to Work™ certification while decreasing turnover to industry averages, improve satisfaction, and attract new talent. ● Led national searches resulting in the hiring of 6 key executive roles critical to company success within the last year, demonstrating exceptional recruitment skills and ability to identify top talent across diverse geographic locations.● Lowered turnover from 41% in 2019 to under 21% in 2022 and trimmed unplanned absenteeism by 50% by YE21 and raised employee experience metric by 10 points between 2020 and 2021 through human-centered design initiatives.

I delivered the business plan, annual strategic planning process, and metrics by improving cadence and holding our leadership team accountable. I arranged strategy translation, plan execution, and cross-functional alignment while guiding strategic and primary cross-functional programs. I planned and managed strategy facilitation workshops. I designed and administered yearly strategic planning including ideas from all levels. • I translated corporate strategy into programs and project initiatives increasing top line revenue by 18% and keeping SG&A at budget for the first time in five years.• I devised an enterprise operating system that coordinated cross-functional work, tracked deliverables, targets, and KPIs resulting in 18% net new growth and doubling of EBITDA.• I initiated the company KPI scorecard monitoring progress against target for revenue, gross margin, production, inventory, safety, and quality targets.• I led the design and execution of a modern project management model and enterprise level practices to enhance project success and coordination.• I determined corporate practices of project accountability and governance raising cross-functional coordination of critical programs including BRCGS Global Food Safety Standard and B-Corporation certification, and corporate ESG increasing two-year project completion rate by 100%.• I designed and deployed a product innovation procedure and new product development capability to scale new product pipeline cadence and frequency.

I instituted a new enterprise operating system combining cross-functional work, tracking deliverables, and overseeing goals and KPIs. I devised and administered yearly strategic planning protocols, business plans, and performance to plans. I initiated the company KPI scorecard updating status against targets for revenue, gross margin, production, inventory, safety, and quality. I did this while guiding project teams with up to 15 functional leaders and 25 core team members. Here is a sample my typical client projects:• I designed and deployed the $160M post-acquisition merger of a 300-employee high-tech company into Thermo Fisher Scientific's $1B microscope manufacture division.• I created and led the planning review of Kaiser Permanente's Medicare line of business ($20B in revenue) to decipher the best operating prototype for growth, recruitment, and innovation.• I guided DreamWorks executives through custom-designed business innovation workshops aimed at prototype and test commercialization model to convert proprietary digital technology into new revenue engine valued at $500M.

I created and oversaw detailed initiatives post-acquisition integration, strategic planning and larger group facilitation, solution design, business modeling and portfolio road mapping for clients in manufacturing, high-technology, sports apparel, public agencies, financial transaction services, and health care. I guided projects aided by up 15 functional leaders. Here is a sample my typical client projects:• I designed and guided an ERP implementation and performance enhancement initiative for Tofurky transforming business from operations, manufacturing, and logistics to finance and human resources.• I completed a $1.2M digital ecommerce project for Nike.com providing an alternative delivery location option to European consumers through agile development method.• I implemented two enterprise applications (automated invoice processing and expense management) for an ecommerce client including change management and training plan for 500 end-users.*Formally ACME Business Consulting, acquired by North Highland Worldwide Consulting in June 2015.

Coordinate company-wide initiatives and lead cross disciplinary teams to enhance account retention and Account Manager effectiveness. Lead efforts, including training, to increase awareness of Account and Sales Managers around knowledge, data and trends in specific industry sectors to build better customer relationships and develop tailored solutions.Serve as a member on the Regence Sustainability Council.

Researched & analyzed vertical industry sectors for new business and customer retention opportunities.Implemented internal training curriculum to support sales talent development with the use of competitive industry knowledge of opportunity industries.Expert in the clean technology industry sector and mission-driven companies, that are found in the growing "values-based" industry cluster.

My previous career work included as Orthopedic Technician, Certified Athletic Trainer, Community Outreach Coordinator (2003-2008) for Orthopedic and Fracture Clinic, Portland, OR; Community Outreach Program Coordinator/Certified Athletic Trainer Fellow (2002-2003) for Steadman Hawkins Clinic, Vail, CO; Orthopedic Technician (2001-2002) for Baystate Medical Center, Springfield, MA