Chris Derickson Email & Phone Number

Bella Vista, AR, US

Registered Representative offering securities products and services through NYLIFE Securities, LLC. Member FINRA/SIPC, a Licensed Insurance Agency.

Agent licensed to sell insurance through New York Life Insurance Company

Remote

Helping the world grow toward a better future through ethical and sustainable leadership practices.

Scottsdale, Arizona

Phoenix

Managed instructional designers dedicated to providing learning solutions to PetSmart stores, distribution centers, and corporate centers. Delivered a variety of training and educational marketing programs, several of which included customized modules for audiences with different needs and challenges. Guided a mixed team of experienced instructional.

Phoenix Area, Arizona

Design and developed new hire training programs for health insurance support professionals.Completed my contracted project and several short-term projects concurrently while staying within timeline and budget restrictions.Guided less experienced instructional designers in the use of good practices in scoping, designing, and measuring the results of.

Research, design, and develop high-quality eLearning courses in Captivate 7 for a multi-phase deployment of ITIL processes to audiences ranging from 500-10,000 learners.Immediately improved processes and practices for designing eLearning materials including branding, functionality, length of courses, learner focus on objectives, and ability to tailor.

Phoenix, Arizona Area

• Manage instructional designers and developers in a highly dynamic environment to meet the learning needs of various business units including compliance, enrollment services, academic support, financial aid services, as.
• Managed delivery of several concurrent instructional design projects, leveraging multiple resources in challenging timelines and strict regulation
• Contributed greatly to the structured formation of a formal executive governance board to aid in… Show more Manage instructional designers and developers in a highly dynamic environment to meet the learning needs of.
• Contributed greatly to the structured formation of a formal executive governance board to aid in the prioritization and clarification of requests throughout the company
• Led instructional designers to provide high-quality training programs in tight deadlines with all projects delivered on time and within budget
• Guided scoping, design, development, and delivery of dozens of instructor-led and computer-based training

Phoenix, Arizona Area

• Manage eLearning developers in a collaborative environment with learning consultants, instructional designers, and LMS professionals to meet the needs of the business to deliver training to thousands of individuals.
• Managed a team of highly qualified developers, creating computer-based training interactions in HTML, Javascript, Flash, Captivate, Lectora, Camtasia, and other custom applications
• Managed team processes, facilitating improvements to efficiency… Show more Manage eLearning developers in a collaborative environment with learning consultants, instructional designers, and LMS professionals to meet.
• Managed team processes, facilitating improvements to efficiency, functionality, and quality standards of eLearning development products
• Managed the revision of computer-based training templates to adhere to branding standards, improving retention, visual appeal, and client satisfaction
• Guided scoping, development, and delivery of dozens of new projects and hundreds of eLearning updates

Phoenix, Arizona Area

• Manage the creation and implementation of creative training solutions to a highly dynamic technical support environment
• Evolved Training from a demonstration-based training team to a full service organization providing Training, Evaluation, and Recruitment services to the Apollo Service Desk
• Established a Project Management methodology for Curriculum Development processes
• Coordinated global training activities and processes in Costa Rica, Czech Republic, and… Show more Manage the creation and implementation of creative training solutions to a highly dynamic technical support environment
• Coordinated global training activities and processes in Costa Rica, Czech Republic, and Malaysia.
• Sought, screened, interviewed, hired, trained, coached, and delivered 100 high-quality technical analysts within a four month period of time

Phoenix, Arizona Area

• Manage the delivery of technical training services by guiding subject matter experts to work as training facilitators and instructional developers.
• Managed all training services for two technical service desks
• As a Certified Instructor with HDI, trained over 70 employees on appropriate courses as listed below
• Designed and trained classroom instruction and curriculum development courses through best practices to develop new and prospective trainers
• Provided innovative… Show more Manage the delivery of technical training services by guiding subject matter experts to work as training facilitators and instructional developers.
• Provided innovative training solutions to a service desk with a minimal training budget

Phoenix, Arizona Area

• Supervise the second level of support for technicians and customers with the internet solutions center.
• Interviewed, hired, and terminated employees for a highly talented team of Senior Technicians
• Lead the team to a perfect monthly performance score for more than a year
• Managed multiple projects amongst the Senior Technicians with consistently positive results and early delivery dates
• Developed an innovative scorecard system, measuring all vital aspects of agent… Show more Supervise the second level of support for technicians and customers with the internet solutions center.
• Developed an innovative scorecard system, measuring all vital aspects of agent performance

Rochester, New York Area

• Supervise the first level of support for customers in a technical support environment.
• Interviewed and hired employees for various technical support roles
• Supervised teams of 15-25 technical support representatives
• Developed and trained advanced courses for DSL and dial-up internet support
• Performed quality reviews of team members, ensuring excellent customer service and support