Chris Derickson Email & Phone Number

Bella Vista, Ar, Us

Registered Representative offering securities products and services through NYLIFE Securities, LLC. Member FINRA/SIPC, a Licensed Insurance Agency.

Agent licensed to sell insurance through New York Life Insurance Company

Remote

Helping the world grow toward a better future through ethical and sustainable leadership practices.

Scottsdale, Arizona

Phoenix

Managed instructional designers dedicated to providing learning solutions to PetSmart stores, distribution centers, and corporate centers. Delivered a variety of training and educational marketing programs, several of which included customized modules for audiences with different needs and challenges. Guided a mixed team of experienced instructional designers and inexperienced writers to form a complementary group of instructional design professionals.Acted as project manager for… Show more Managed instructional designers dedicated to providing learning solutions to PetSmart stores, distribution centers, and corporate centers. Delivered a variety of training and educational marketing programs, several of which included customized modules for audiences with different needs and challenges. Guided a mixed team of experienced instructional designers and inexperienced writers to form a complementary group of instructional design professionals.Acted as project manager for the implementation of SkillSoft 8, including the customization of the user interface and product catalog based on extensive research of business needs.Researched, planned, and prepared the project groundwork for the restructure of the department’s work management system to improve efficiency and measurement standards.Advanced measurement of learning programs by improving the use of Kirkpatrick’s Training Evaluation Model. Show less

Phoenix Area, Arizona

Design and developed new hire training programs for health insurance support professionals.Completed my contracted project and several short-term projects concurrently while staying within timeline and budget restrictions.Guided less experienced instructional designers in the use of good practices in scoping, designing, and measuring the results of learning products.

Research, design, and develop high-quality eLearning courses in Captivate 7 for a multi-phase deployment of ITIL processes to audiences ranging from 500-10,000 learners.Immediately improved processes and practices for designing eLearning materials including branding, functionality, length of courses, learner focus on objectives, and ability to tailor learning to varied audiences.Provided co-workers insight into more efficient and effective ways to use Captivate 7, including methods of… Show more Research, design, and develop high-quality eLearning courses in Captivate 7 for a multi-phase deployment of ITIL processes to audiences ranging from 500-10,000 learners.Immediately improved processes and practices for designing eLearning materials including branding, functionality, length of courses, learner focus on objectives, and ability to tailor learning to varied audiences.Provided co-workers insight into more efficient and effective ways to use Captivate 7, including methods of including elements not included in the tool. Show less

Phoenix, Arizona Area

Manage instructional designers and developers in a highly dynamic environment to meet the learning needs of various business units including compliance, enrollment services, academic support, financial aid services, as well as technical support.• Managed delivery of several concurrent instructional design projects, leveraging multiple resources in challenging timelines and strict regulation• Contributed greatly to the structured formation of a formal executive governance board to aid in… Show more Manage instructional designers and developers in a highly dynamic environment to meet the learning needs of various business units including compliance, enrollment services, academic support, financial aid services, as well as technical support.• Managed delivery of several concurrent instructional design projects, leveraging multiple resources in challenging timelines and strict regulation• Contributed greatly to the structured formation of a formal executive governance board to aid in the prioritization and clarification of requests throughout the company• Led instructional designers to provide high-quality training programs in tight deadlines with all projects delivered on time and within budget• Guided scoping, design, development, and delivery of dozens of instructor-led and computer-based training• Developed skills through the strategic assignment of projects to stretch the abilities and experience of instructional designers and developers Show less

Phoenix, Arizona Area

Manage eLearning developers in a collaborative environment with learning consultants, instructional designers, and LMS professionals to meet the needs of the business to deliver training to thousands of individuals within limited timeframes.• Managed a team of highly qualified developers, creating computer-based training interactions in HTML, Javascript, Flash, Captivate, Lectora, Camtasia, and other custom applications• Managed team processes, facilitating improvements to efficiency… Show more Manage eLearning developers in a collaborative environment with learning consultants, instructional designers, and LMS professionals to meet the needs of the business to deliver training to thousands of individuals within limited timeframes.• Managed a team of highly qualified developers, creating computer-based training interactions in HTML, Javascript, Flash, Captivate, Lectora, Camtasia, and other custom applications• Managed team processes, facilitating improvements to efficiency, functionality, and quality standards of eLearning development products• Managed the revision of computer-based training templates to adhere to branding standards, improving retention, visual appeal, and client satisfaction• Guided scoping, development, and delivery of dozens of new projects and hundreds of eLearning updates• Applied creative solutions to meet aggressive deadlines while adhering to compliance and regulatory requirements Show less

Phoenix, Arizona Area

Manage the creation and implementation of creative training solutions to a highly dynamic technical support environment • Evolved Training from a demonstration-based training team to a full service organization providing Training, Evaluation, and Recruitment services to the Apollo Service Desk• Established a Project Management methodology for Curriculum Development processes• Coordinated global training activities and processes in Costa Rica, Czech Republic, and… Show more Manage the creation and implementation of creative training solutions to a highly dynamic technical support environment • Evolved Training from a demonstration-based training team to a full service organization providing Training, Evaluation, and Recruitment services to the Apollo Service Desk• Established a Project Management methodology for Curriculum Development processes• Coordinated global training activities and processes in Costa Rica, Czech Republic, and Malaysia.• Sought, screened, interviewed, hired, trained, coached, and delivered 100 high-quality technical analysts within a four month period of time• Revised hiring process to ensure consistent and ethical practices as well as enabling the organization to easily identify high quality applicants• Instituted creative approaches to provide a high volume of training within a low availability environment• Provided meaningful measurements to display team performance and long-term impacts of courses trained Show less

Phoenix, Arizona Area

Manage the delivery of technical training services by guiding subject matter experts to work as training facilitators and instructional developers.• Managed all training services for two technical service desks• As a Certified Instructor with HDI, trained over 70 employees on appropriate courses as listed below• Designed and trained classroom instruction and curriculum development courses through best practices to develop new and prospective trainers• Provided innovative… Show more Manage the delivery of technical training services by guiding subject matter experts to work as training facilitators and instructional developers.• Managed all training services for two technical service desks• As a Certified Instructor with HDI, trained over 70 employees on appropriate courses as listed below• Designed and trained classroom instruction and curriculum development courses through best practices to develop new and prospective trainers• Provided innovative training solutions to a service desk with a minimal training budget• Established subject matter expert training processes to utilize existing talent and skills for increased training content quality and volume• Developed and administered approval processes to maintain high standards of training documentation, trainer performance, as well as effective and ethical evaluation practices• Acted as Project Manager for the acquisition of a call recording software solution• Created comprehensive training cost and personnel analysis spreadsheet reports• Developed computer-based training courses capable of reaching all personnel within short and critical time constraints Show less

Phoenix, Arizona Area

Supervise the second level of support for technicians and customers with the internet solutions center.• Interviewed, hired, and terminated employees for a highly talented team of Senior Technicians• Lead the team to a perfect monthly performance score for more than a year• Managed multiple projects amongst the Senior Technicians with consistently positive results and early delivery dates• Developed an innovative scorecard system, measuring all vital aspects of agent… Show more Supervise the second level of support for technicians and customers with the internet solutions center.• Interviewed, hired, and terminated employees for a highly talented team of Senior Technicians• Lead the team to a perfect monthly performance score for more than a year• Managed multiple projects amongst the Senior Technicians with consistently positive results and early delivery dates• Developed an innovative scorecard system, measuring all vital aspects of agent performance• Designed and implemented Training and Quality Assurance departments for the Solutions Center• Developed advanced knowledge of Cable ISP infrastructure and connectivity Show less

Rochester, New York Area

Supervise the first level of support for customers in a technical support environment.• Interviewed and hired employees for various technical support roles• Supervised teams of 15-25 technical support representatives• Developed and trained advanced courses for DSL and dial-up internet support• Performed quality reviews of team members, ensuring excellent customer service and support