Chris Dicarlo Email & Phone Number

Pittsburgh, Pennsylvania, United States

Lead/coordinate efforts to achieve progress with various digital strategic initiatives.o Ensure the publication and governance of a new digital development standards document, to raise awareness to existing information and expectations, and to increase product quality and consistency.o Identify key performance indicators that represent all Digital Health Experience and Technology areas and design a Vice-President monthly scorecard to present these values. Compile six-month observations for leadership review.o Collaborate with the ETO Agile Transformation Office and the Digital Program Management and Operations Team to plan and implement Digital Health Experience and Technology organization’s agile transformation for multiple product engineering teams. o Work alongside Enterprise Architecture to gather and properly classify business architecture attributes for the digital producer portal, enabling strategic decision-making using insights derived from this data.o Partner with Product Health Experience (PHE) to work toward the implementation of a new digital operating model for the Digital Health Experience and Technology product teams.o Build and foster a relationship between Enterprise Architecture and Product Health Experience (PHE), encouraging continual collaboration to develop a mutually beneficial digital product repository for eventual inclusion in Planview CTM.o Performed project and program management functions to ensure member and provider portal digital application development objectives were met on schedule and within budget.o Built an Excel process for consolidating digital security vulnerability data from multiple systems into a single workbook, for tracking and reporting to senior leadership via a daily PowerBI dashboard and a periodic PowerPoint slide deck.o Developed a Microsoft Teams system for managing AHN’s electronic medical records archiving program of 20+ projects.

Pittsburgh, Pennsylvania

Support the analytical aspects of the application product life cycle, including capability enablement with cross-team dependencies within product scope, for HR Services, Workday, and Finance applications.o Function as a SME regarding the development of new, complex enhancements/applications, applying end-to-end process and integration impact expertise.o Resolve complex issues and/or develop alternative solutions with understanding of potential regulatory risk exposure and customer service & financial impacts.o Take the lead when collaborating with customers, Software Engineers, Architects, Capability Managers, and other team members, to capture capability needs and drive quality business solution development. o Participate in the complete software development life cycle by actively leading or acting as the lead in given area of expertise on agile scrum teams in various roles, including, but not limited to, Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and project need. o Provide required business and/or subject matter expertise on complex issues for both project and production related activities, including new strategic programs or initiatives impacting current and existing systems. o Ensure compliance with required standards, and that all necessary approvals are obtained throughout the project lifecycle. o Interface with the business areas, customers, partners, vendors, technical staff and project teams, to drive value, return on investments and innovative solutions. Provide alternative solutions, including vendor solution acquisitions, with maximum benefits while reducing cost (e.g., cost benefit analysis, pros/cons of solutions). o Take the lead in supporting various aspects of requirements testing (e.g., test plan, test scenarios, documentation, defect management) to ensure minimal production defects are realized, and test results accurately reflect all desired customer impacts.

Greater Pittsburgh Area

Project/Capability Manager for Human Resources, Payroll and the Project Management Office.Provide project leadership for multiple, concurrent projects, following established PMO guidelines. Implement enterprise-wide systems and applications for Highmark Health and the Allegheny Health Network (AHN).

Pittsburgh, Pennsylvania, United States

Lead/coordinate efforts to achieve progress with various digital strategic initiatives.o Ensure the publication and governance of a new digital development standards document, to raise awareness to existing information and expectations, and to increase product quality and consistency.o Identify key performance indicators that represent all Digital Health Experience and Technology areas and design a Vice-President monthly scorecard to present these values. Compile six-month observations for leadership review.o Collaborate with the ETO Agile Transformation Office and the Digital Program Management and Operations Team to plan and implement Digital Health Experience and Technology organization’s agile transformation for multiple product engineering teams. o Work alongside Enterprise Architecture to gather and properly classify business architecture attributes for the digital producer portal, enabling strategic decision-making using insights derived from this data.o Partner with Product Health Experience (PHE) to work toward the implementation of a new digital operating model for the Digital Health Experience and Technology product teams.o Build and foster a relationship between Enterprise Architecture and Product Health Experience (PHE), encouraging continual collaboration to develop a mutually beneficial digital product repository for eventual inclusion in Planview CTM.o Performed project and program management functions to ensure member and provider portal digital application development objectives were met on schedule and within budget.o Built an Excel process for consolidating digital security vulnerability data from multiple systems into a single workbook, for tracking and reporting to senior leadership via a daily PowerBI dashboard and a periodic PowerPoint slide deck.o Developed a Microsoft Teams system for managing AHN’s electronic medical records archiving program of 20+ projects.

Pittsburgh, Pennsylvania, United States

Support the analytical aspects of the application product life cycle, including capability enablement with cross-team dependencies within product scope, for HR Services, Workday, and Finance applications.o Function as a SME regarding the development of new, complex enhancements/applications, applying end-to-end process and integration impact expertise.o Resolve complex issues and/or develop alternative solutions with understanding of potential regulatory risk exposure and customer service & financial impacts.o Take the lead when collaborating with customers, Software Engineers, Architects, Capability Managers, and other team members, to capture capability needs and drive quality business solution development. o Participate in the complete software development life cycle by actively leading or acting as the lead in given area of expertise on agile scrum teams in various roles, including, but not limited to, Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and project need. o Provide required business and/or subject matter expertise on complex issues for both project and production related activities, including new strategic programs or initiatives impacting current and existing systems. o Ensure compliance with required standards, and that all necessary approvals are obtained throughout the project lifecycle. o Interface with the business areas, customers, partners, vendors, technical staff and project teams, to drive value, return on investments and innovative solutions. Provide alternative solutions, including vendor solution acquisitions, with maximum benefits while reducing cost (e.g., cost benefit analysis, pros/cons of solutions). o Take the lead in supporting various aspects of requirements testing (e.g., test plan, test scenarios, documentation, defect management) to ensure minimal production defects are realized, and test results accurately reflect all desired customer impacts.

Greater Pittsburgh Area

Provide business process transformation consulting services to the Customer Service Department (CSD) and the Clinical Client Relations (CCR) department. o Led a team of 4 Consultants in a 12-month process improvement (reengineering) project for Highmark’s Clinical Client Relations Department.o Developed AS-IS and TO-BE Visio process flows and Excel process specifications detail spreadsheets, performed business value analyses for core processes, and developed TO-BE re-engineered processes.o For CCR, provided project leadership for a strategic goals and objectives analysis for each of their five unique business units. Developed staff competency assessment matrices, data collection tools, RACI matrices, dashboards, governance processes, and balanced scorecards with corrective action plans.

Recruited by the CIO and the COO to manage a $4MM I.T. budget and all I.T. projects for the firm. Coordinated the efforts of a global I.T. staff supporting 12 offices. Procured all I.T. software and hardware for the firm, and assured license compliance.

Implemented and managed the I.T. infrastructure for the northeastern offices of the company, and for over 1500 external clients. Maintained vendor support relationships including CRM, VoIP infrastructure, call boards. Provided I.T. project management services for the support center re-engineering project.

Developed the quality assurance process for proprietary Durable Medical Equipment, IV Therapy, and Home Health Agency billing software packages.

Manage the customer service delivery process for 500 clients, with a team of 6-10 support analysts.