I am an experienced Business Analyst with proven record of successful project delivery, business process improvement, and the implementation of new, innovative technologies. I have passion and energy for helping organizations achieve business value through the implementation of new technologies, the rationalization of old technologies, and achieving adoption, buy-in, and ultimately, results from the technology investments that have already been made. My key areas of expertise include:• Technology implementation and strategy• Business process improvement • Business case development & success measurement• Requirements gathering and elicitation• Governance strategy and development• Community management• Communications and change management• Solution design and configuration strategy• Solution documentation• Test planning & testing• Usability analysis• Training and workshop facilitationI strongly believe that new, collaborative technologies can truly transform our workplace, and help us achieve operational efficiency and excellence never before achieved. Getting technology strategy right can help us:• Rapidly innovate by leveraging the collective experience and intelligence of our organizations;• Effectively solve problems across traditional organizational and geographical silos;• Retain critical knowledge and improve business continuity as employees retire or change roles;• Reduce the duplication of work and learn from the experience of others, by improving awareness and visibility of related activity;• Do more with the data that we already have;• Find the right people, knowledge and information at the right time.