Chris Dobson Email & Phone Number

Portland, Oregon Metropolitan Area

Remote

Accountable for managing the IT project portfolio, IT change management and communications, and leading a team of Technical Program Managers. Responsible for maturing portfolio and capacity management for IT resources as well as developing and deploying a standard work intake process across IT. Additional goals include digital transformation of IT processes and workflow.

Remote

Accountable for the strategic planning and service delivery of all aspects of a number of IT services including: Global Service Desk, end user support, change management, configuration management, capacity management/planning, disaster recovery, asset management, digitization, and portfolio management. Transformed IT service delivery model from "best effort" to tightly defined and managed service levels. Instantiated comprehensive performance reporting for all aspects of IT service delivery resulting in significant improvements in both IT service delivery performance as well as customer satisfaction (measured via Net Promoter Score tracking).

Remote

Guided bottler transformation projects in Africa, Asia, Europe, South America, and North America. Account Manager for Bottler Investment Group and franchise bottlers in Australia, South Africa, and China.

Remote

Led development of quality engineering standards and processes, global internal and external IT communications, and performance metrics for IT.

Atlanta, Georgia, United States

Defined, documented, and managed the global technical architecture process and portfolio. Scope of accountability included providing internal IT consulting, setting technical and reference architecture standards, providing solution design direction and development, managing architecture change requests, and creating and maintaining an enterprise architecture strategy linked to business goals.

Dallas, Texas, United States

Coordinated activities between multiple business units and Corporate IT. Scope of accountability included internal IT consulting, escalation of emerging business needs, infrastructure standards development, Division IT staff development, and program/project management.

Dallas, Texas, United States

Developed team responsible for IT infrastructure in thirty-three locations across four states of a $500M business unit. Team recognized as top performing business unit team in 1998. Developed national business resumption guidelines and co-led IT staffing task force charged with transforming the North America field IT organization.

Dallas, Texas, United States

Developed and budgeted enterprise WAN infrastructure solution for deploying PeopleSoft ERP solution. Proposal resulted in client acceptance of TSC’s $10M bid.

Somers, New York, United States

Led technical support team accountable for maintaining IT infrastructure in two data centers and forty-two locations. Managed pricing team responsible for maintaining 1000+ SKUs in twenty-four price zones throughout a six-state area. Reskilled and realigned teams to improve service delivery while reducing costs.

Somers, New York, United States

Piloted new client server applications supporting a $200M corporate investment in business process re-engineering. Deployed corporate IT systems and converted finance and sales systems for six acquired bottlers and 30+ sites.

Ba, Economics

Executive Leadership