Chris Dooly Email and Phone Number

• Lead the architecture and technical direction for global infrastructure, prioritizing reliability, scalability, performance, and security.• Architect, design, and support integrations of cloud services across AWS ensuring seamless operations.• Drive and deliver strategic projects and operational tasks with precision, ensuring timely execution and alignment with business goals.• Leverage cutting-edge technology to create and execute strategic roadmaps that align with broader organizational objectives.• Develop and present business case proposals, proactively identifying future initiatives and their business impact.• Model and foster strong leadership, clear communication, and impactful presentations across cross-functional teams.• Lead advanced troubleshooting for critical escalations, ensuring swift resolution and minimizing downtime.• Oversee escalation processes, managing issue resolution and communication across all support tiers.• Cultivate and maintain strong relationships with global vendors and partners, ensuring effective collaboration and service delivery.• Shape the strategic lifecycle management of global infrastructure, from planning to execution.• Ensure business continuity by maintaining and testing disaster recovery plans for all critical network infrastructure.• Define, document, and communicate network standards, processes, and best practices across teams.• Provide peer reviews for infrastructure designs and changes, ensuring quality, compliance, and continuous improvement.• Mentor and guide junior IT teammates, fostering professional growth and a collaborative team environment.

• Designed technology solutions, sought client approval, conducted design workshops, and led implementation efforts. • Led as the technical focal point during Proof of Concept activities and large-scale implementation initiatives.• Held ultimate accountability as a Technical Lead by collaborating with Project Managers, serving as the client's technical point of contact, and overseeing project activities of my engineer team.• Engaged in customer discussions regarding Advanced Technology solutions aligned with CDW’s Engagement Methodology. • Review and Revise Scope of Work to accurately scope projects based on customer expectation and responsibilities of parties involved. Review Bill of Materials to validate all parts and accessories are included to ensure customer satisfaction. • Provided valuable feedback on Advanced Technology solution implementation to Practice and Technical Architects. • Strengthened employer reputation as an Employer of Choice by mentoring and developing Engineers under my supervision.• Ensured team members received proper training on executing standard operating procedures and provided technical and professional mentoring.

• Leveraged technical expertise to collaborate with clients to conceptualize, develop, and deliver tailored network solutions aligned with their business goals.• Maintained regular and effective communication with technical and business stakeholders, including engagement sponsors, to ensure alignment with objectives.• Engaged in diverse client projects aimed at assessing, enhancing, and modernizing network infrastructures to meet evolving demands.• Led troubleshooting, maintaining, upgrading, and devising solutions for complex hardware and software challenges.• Produced high-quality content deliverables using appropriate document templates, guaranteeing effective communication and documentation.• Prepared and executed comprehensive test plans, ensuring the success of the engagement requirements for assigned components.• Functioned as the go-to technical expert on client engagements, providing invaluable insights and guidance to achieve successful outcomes.• Collaborated with Field Solution Architects to support pre-sales validation and activities, contributing technical expertise to the sales process.

• Install, upgrade, and maintain network infrastructure devices to ensure that users have access to Environmental Protection Agency WAN. • Respond to network outages and coordinate troubleshooting efforts with Internet Service Providers.• Perform packet captures using Riverbed and WireShark to analyze network usage.• Engineer on the IPv4 to IPv6 Conversion Project by provisioning IP addresses for servers, network infrastructure, and security devices. • Provide on-call support for critical network events.

• Serve as the primary point of escalation, accountability, and contact for a shared queue of 50+ tickets• Assess impact to the production environment and plan maintenance and changes to minimize business impact• Provides active support with the Team Leads and Incident Managers on critical, high profile issues• Partners with Team Leads to document service processes, procedures, templates, or any customer specific work processes

•Train and support new employees as a personal mentor•Provide assistance to internal sales members, partners, System Engineers, and Development Managers•Use critical thinking skills to find resolutions for transaction complications and delays•Work with numerous support teams to resolve issues•Perform targeted training with specific field teams/partners to ensure understanding of tools/programs.•Support training initiatives driven by program managers

• Facilitates training of teammates on using backup sales programs• Provides technical expertise in hardware, software and services• Achieves business to business sales goals by selling products and services by successfully determining needs, overcoming objections, and providing solutions