Chris Arnold Email and Phone Number
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-25 years retail and contact center experience with 20 years in various leadership capacities.-Progressive levels of responsibility leading large teams in excess of 5000 employees with annual budgets of $400MM.-Large scale deployment of contact center technology for automation and agent augmentation purposes.-Expertise within the voice, chat, asynchronous messaging, and social media contact center environments.-Extensive experience in the tactical creation of call center teams including recruiting, staffing, forecasting, scheduling, IVR and ICM call routing strategy and implementation, and strategic goal setting through balanced scorecard reporting.-Proven record of revenue growth, expense management, customer, and employee satisfaction.-Hands-on leader with extensive front-line experience which helps ensure strategies are realistic, executable, and meet the needs of the business and customer.RECOGNITION & SKILLS-2019 Technology & Innovation Excellence-2016 SVP Leadership Excellence-2015 National Community Service-2014 National Leadership Excellence-2012 Culture Excellence-2007 Alltel Leader of the Year Nominee-Business Educator of the Year-Multi-generational leadership-Exceptional communications-Six Sigma process improvement
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Cx Transformation AdvisorCornerstone Cx SolutionsGreenville, Sc, Us
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Vice President Cx StrategyAsapp Mar 2020 - PresentNew York, Ny, UsServing enterprises with ambitions to transform contact center agent and consumer experiences through the deployment of world-class, industry agnostic ML/NLP. Let's discuss how our technology can help you build a competitive advantage in an increasingly challenging contact center environment.
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Global Director – Consumer Desktop TechnologyVerizon Jan 2019 - Feb 2020Basking Ridge, Nj, UsModernization and orchestration of technology on ~50,000 consumer customer service desktops globally. Supporting end-users operating in voice, chat, messaging, and social media engagement functions. -
National Director - Technical ExperienceVerizon Oct 2017 - Dec 2018Basking Ridge, Nj, UsHead of national customer tech strategy and execution for Verizon. Liaison between our customer, network, device technology, digital strategy, and customer engagement organizations. Responsible for collaborating across cross-functional enterprise organizations to deliver America's most reliable wireless communications and media experience.
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Regional Director – Contact Center OperationsVerizon Aug 2012 - Oct 2017Basking Ridge, Nj, UsResponsible for finance/budgets, P&L management, project management office, reporting, staffing, resource management/scheduling, technical strategy, facilities, and long-term planning for 9 location, ~$400M call center organization.
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Director - Customer ServiceVerizon Jan 2010 - Aug 2012Basking Ridge, Nj, UsResponsible for the strategic direction and day-to-day operations of call centers in Charlotte, North Carolina and Virginia Beach, Virginia. Accountable for ~700 employees providing customer care, technical support, telesales, retention, financial services, activations, and other account management services for postpaid, prepaid, and divested customer base associated with alltel acquisition.
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Director - Technical ServicesAlltel Wireless Mar 2007 - Jan 2010Little Rock, Ar, UsResponsible for the operations and strategic direction of the legacy Alltel Technical Support organization which consists of multiple technical call centers employing ~1600 employees with an annual budget of ~$56MM. Primary support functions include levels I, II, and III voice and data support for consumer and enterprise clients, specialty services such as e911/law enforcement/first responder support, e-Business support, internet/email support, and ownership of the company's incident management system. -
Sr. Consultant - Sales & ActivationsAlltel Wireless Feb 2006 - Mar 2007Little Rock, Ar, UsResponsible for the oversight of the launch of new products and services. More specifically, tasked with ensuring the company's internal support systems and processes are designed to produce cost-efficient, user-friendly, and customer-focused sales and activations methods. Also responsible for evaluating cost-saving and/or expense-reduction opportunities inside of existing business processes, support systems, and commercially available products and services.
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Staff Manager - Technical SupportAlltel Wireless Feb 2004 - Feb 2006Little Rock, Ar, UsResponsible for a call center of approximately 150 technical support representatives, enterprise data support for 2.5/3G products and services, offline support for technical requests received via alltel.com, and e911 support.
Chris Arnold Skills
Chris Arnold Education Details
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Clemson UniversityMaster Of Business Administration (M.B.A.) -
Clemson UniversityMgt Science
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Clemson UniversityArchitecture
Frequently Asked Questions about Chris Arnold
What company does Chris Arnold work for?
Chris Arnold works for Cornerstone Cx Solutions
What is Chris Arnold's role at the current company?
Chris Arnold's current role is CX Transformation Advisor.
What is Chris Arnold's email address?
Chris Arnold's email address is cu****@****ail.com
What is Chris Arnold's direct phone number?
Chris Arnold's direct phone number is +170444*****
What schools did Chris Arnold attend?
Chris Arnold attended Clemson University, Clemson University, Clemson University.
What skills is Chris Arnold known for?
Chris Arnold has skills like Call Centers, Telecommunications, Leadership, Wireless, Process Improvement, Management, Strategy, Customer Retention, Customer Experience, Sales, Customer Service, Retail.
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