Christopher Doubleday Email & Phone Number

Jamaica, Ny

● Ensured all services provided and products installed met strict gaming regulations, stakeholder expectations and contractual obligations. ● Lead staff of 8 people including Field Service Technicians, to provide 24/7 on-site support of IGT gaming machines and systems.● Directly responsible for the supervision, training and development of staff.● Responsible for all aspects of Field Service operations, project planning and execution, new product rollouts and other Leadership and Supervisor activities for Resorts World Casino – NYC.● Maintained machine base of 2200 gaming machines valued at more than ~$50mm with less than 2% downtime and generating more than ~$75mm in annual revenue.● Coordinated employee and customer training per NY Gaming regulation requirements.Major Achievement:Resorts World Casino NYC Start-up: I led a team of technicians and worked with various vendors, casino staff, union shops and the NY gaming regulators on a project to install and maintain close to 2,000 Video Lottery Terminals and Systems connected to a centralized network. This was one of the largest casino openings within North America which I planned and coordinated through weekly meetings with my supervisor and NY Gaming Commission representatives to ensure all deadlines and OGS requirements were met.

Yonkers, Ny

● Prepared, installed and troubleshot to the component and circuit level● Used various tools to troubleshoot networking issues on new Gaming Devices added onto the network● Enhanced sophisticated knowledge of SAP● Documented all services provided and ordered parts to decrease downtime● Traveled efficiently from site to site to ensure accurate and timely work was completed to reduce down time of devices● Configured settings, cabling and set-up LAN switches for Electronic Gaming System Installations.● Set game options and performed all prep tests, including: assurance hardware, firmware and system interfaces● Educated customers on game functions and custom terminal programs Major Achievement:Empire City Casino Start-Up: I worked with a team of technicians as well as various vendors, Casino Staff, and the NY Gaming Commission on planning, coordinating, and installed 1,500 Video Lottery Terminals. During the Installation, I planned, coordinated tasks with my supervisor and came up with creative ideas such as the organization of team tasks and roles which led to efficiently meeting all deadlines ahead of schedule.

Mashantucket, Ct

● Communicated and worked effectively with a team in the completion of projects● Experience in installation and addressing of SDS tracking system● Troubleshot and repaired various models of slot machines● Gained extensive knowledge of the class 3 casino industry and its various types of gaming manufacturers

Manchester, Ct

● Troubleshot and repaired barcode and wireless inventory equipment● Organized workload and communicated with coworkers in order to meet deadlines● Experience in configuration and burning of chips as well as surface mounting● Communicated and worked with Quality Control and Shipping to ensure product was delivered on time to customer

Willimantic, Ct

● Produced video game machines from the ground up such as operating a CNC machine to cut out the cabinets design, laminating, metal fabricating, and gaming kit installation.● Provided technical onsite and phone support for customer of their coin operated equipment such as video games and pinball machines● Gained extensive knowledge in complex schematics and troubleshooting their circuits