Christopher Doubleday Email & Phone Number

Jamaica, NY

• Ensured all services provided and products installed met strict gaming regulations, stakeholder expectations and contractual obligations.
• Lead staff of 8 people including Field Service Technicians, to provide 24/7 on-site support of IGT gaming machines and systems.
• Directly responsible for the supervision, training and development of staff.
• Responsible for all aspects of Field Service operations, project planning and execution, new product rollouts and other Leadership and Supervisor activities for Resorts World Casino – NYC.
• Maintained machine base of 2200 gaming machines valued at more than ~$50mm with less than 2% downtime and generating more than ~$75mm in annual revenue.
• Coordinated employee and customer training per NY Gaming regulation requirements.Major Achievement:Resorts World Casino NYC Start-up: I led a team of technicians and worked with various vendors, casino staff, union.

Yonkers, NY

• Prepared, installed and troubleshot to the component and circuit level
• Used various tools to troubleshoot networking issues on new Gaming Devices added onto the network
• Enhanced sophisticated knowledge of SAP
• Documented all services provided and ordered parts to decrease downtime
• Traveled efficiently from site to site to ensure accurate and timely work was completed to reduce down time of devices
• Configured settings, cabling and set-up LAN switches for Electronic Gaming System Installations.

Mashantucket, CT

• Communicated and worked effectively with a team in the completion of projects
• Experience in installation and addressing of SDS tracking system
• Troubleshot and repaired various models of slot machines
• Gained extensive knowledge of the class 3 casino industry and its various types of gaming manufacturers

Manchester, CT

• Troubleshot and repaired barcode and wireless inventory equipment
• Organized workload and communicated with coworkers in order to meet deadlines
• Experience in configuration and burning of chips as well as surface mounting
• Communicated and worked with Quality Control and Shipping to ensure product was delivered on time to customer

Willimantic, CT

• Produced video game machines from the ground up such as operating a CNC machine to cut out the cabinets design, laminating, metal fabricating, and gaming kit installation.
• Provided technical onsite and phone support for customer of their coin operated equipment such as video games and pinball machines
• Gained extensive knowledge in complex schematics and troubleshooting their circuits