Christopher Dowdell Email & Phone Number

North Bethesda, Maryland, US

New York, NY, US

• Support federal government agency clients by providing Tier-1 help desk support via telephone, self-service incidents/requests, ServiceNow Chat, and email for 20 core business applications and a full suite of office.
• Daily repair work of Microsoft operating systems which also includes Adobe Acrobat, the Microsoft Office Suite, and networking.
• Validate and document all user information when a trouble call is made.
• Ability to quickly build a rapport and elicit information from end-users.
• Willingness to participate in a rotational on-call schedule (off hours & weekend).
• Ensure tickets are submitted as soon as the contact is received and capture all the required customer and issue information to properly diagnose and repair customer issues.

Philadelphia, PA, US

• CBS Radio Washington, DCBoard Op/On-Air Talent/Live In-Game Play by Play Producer June 2013 – May 2021
• 3-year Experience as On-Air Talent as host of a weekly radio show called The Loud House that on 1580 AM.
• Produced Live Wizards NBA Basketball games and Play by Play.
• On Air Experience hosting Wizards Basketball Post Game shows, taking phone calls and live reads.
• 2 years’ Experience Producing DC United Soccer on WJFK 106.7 The Fan, 1580 AM, & 99.1.
• 6 years’ Experience in Board Operations

Bethesda, Maryland, US

• Took over a struggling used car department and doubled sales in first full Month.
• Repaired struggling inventory with multiple 60 plus retail units not state inspected on the lot. Cleaned up inventory and repaired lot presentation.
• Actively engaged in Sales Department: making daily calls, making appointments while desking and closing customers.
• Appraised trade-in vehicles, supervised reconditioning and detailing, oversaw purchasing contracts.
• Managed service aspects of used car department (Safety inspections, repairs, etc.) as well as oversaw detail department.
• Provided extensive customer service with focus on resolving customer complaints and developing and increasing customer satisfaction indices.

• Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.
• Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
• Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.
• Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
• Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment.
• Provides sales management information by completing reports.

Washington, District Of Columbia, US

• Increased used car volume by 40% over previous year.
• Doubled Frontend grosses over previous year.
• Record deliveries 11 times in 12 month since joining store.
• Responsible for purchasing inventory.
• Taking pictures of all used cars and uploading them for customer display.
• Responsible for penciling New Car Mitsubishi deals.

• Increased used car volume by over 40% in 2nd month. (Record deliveries)
• Increased frontend gross from $500 per copy to $800 per copy in 2nd month.
• Appraised trade-in vehicles, supervised reconditioning and detailing.
• Actively engaged in Sales Department: desking, appraising and closing customers.
• Handled all customer service disputes or complaints.
• Maintained Scheduling of Management and employees monthly.

• Install, configure, maintain, and support desktops, laptops, printers, fax machines, scanners, and other PC peripherals and related hardware, as well as remote access devices.
• Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users
• Use moderate to advance troubleshooting knowledge to diagnose, resolve, and follow up on issues relating to various user concerns
• Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.

St. Louis, MO, US

• Enterprise Rent-A-Car Rockville, MDStore Manager/Senior Account Executive November 2005 – January 2014
• Coordinated and Facilitated comprehensive sales training for subordinate staff.
• Strategized with employees individually and collectively to enhance sales techniques and skills.
• Demonstrated consistently a keen ability to communicate with customers and stakeholders in a clear and concise manner.
• Managed financial transactions valuing more than $4 million dollars annually.
• Recruited, interviewed, and reviewed staff to support hiring and performance evaluation.

Associate Of Arts And Sciences - Aas, Cybersecurity & General Studies - Stem

Comptia Network+ Certification, Network And System Administration/Administrator

A+ Certification, Computer Support Specialist

Sports And News, Sports And News Broadcasting