Christopher Downard Email & Phone Number

Denver, Colorado, Us

Denver, Co, Us

Denver, Co, Us

- Managed a team of more than 30 engineers in multiple disciplines- Recruited, attracted, developed, and retained talent- Leveraged KPIs to drive performance and effect consistent velocities

Denver, Co, Us

Currently, Granicus manages the world’s largest and most reliable legislative content network—containing more than 5 million government media files and public records and maintaining a 99.98% uptime track-record.We also have 20,000+ government users currently leveraging our technology to successfully run their day-to-day government information tasks including webcasting public meetings, managing and delivering legislative information, collaborating with citizens, and more.Main Focus: ReactJS/Flux and connecting services for a frontend applicationAdditional Platforms: .Net, PHP, RailsI served as a scrum master for a sprint team and led daily meetings as well as provided answers to the success or failure of team sprints. I was involved in sprint planning and engineering meetings to determine feasibility, impediments, integration concerns, and other technical items regarding user stories before they entered a sprint. I was also responsible for sharing knowledge and training those with less experience on the team.

I am the organizer for Denver's ReactJS meetup. I maintain this group and coordinate talks and events.

Lead Developer for Gueststream, Inc's Mobile App (The Welcome App) for IOS and Android developed with PhoneGap based on AngularJS (RESTAngular) as well as the back-end web app driving the mobile app written in Ruby on Rails.Maintain and expand features, work with various APIs to pull data into the Gueststream Welcome App. This project also serves an API consumed by the Welcome App mobile application. The application syncs data between vacation rental property management software and uses it to populate reservation information and manage push notifications for a mobile app to notify guests of key events.Senior Support Technician for The Welcome App interfacing with clients requesting support.Technologies/Toolchains:- Ruby- Ruby on Rails- Mercurial / Git- MySQL- Savon- RESTAngular- JavaScript

Development work involves the full stack and ranges from front end ASP/JavaScript to Windows Communication Foundation (WCF) backend services. As the responsible party for client data exchange, clients regularly are in communication requiring e-mail, phone, and web share session support.- Built front and backend integration with government service and continue to support it (E-Verify)- Interface with and build data exchange templates for clients to ensure data import and exports formats comply with various payroll companies- Responsible for documentation on data interchange formats- Ownership of a top-to-bottom rewrite of a proprietary tool used to allow employees to work on and build interviews for the company's primary product- Lead on transitioning the Git for version control- Regularly work on and build new internal tools for the Project Management and Business Analyst teamTechnologies/Toolchains: - VB.Net - C# - ASP - JavaScript - Visual Studio 2008 & 2012 - WinForms - jQuery - jqPlot - MS SQL Server 2005, 2008, 2012 - Git

Efficient Forms creates online interviews to collect data and apply it to PDFs for employee onboarding, benefits, electronic policy reporting for the insurance industry, and financial products. The company operates using a .Net SaaS platform with Visual Basic.Net as the primary language controlling both proprietary tools and web rendering with MS SQL as the database.The creation of online interviews involves PDF manipulation, working with proprietary software, and writing functions in VB.net to perform a number of database checks, logic decisions, and parsing.Work with Project Managers to design elegant solutions to customer requirementsSupport the others on the team with logic design, troubleshooting interview issues, and projecting deadlinesTasked with documenting the methods exposed to the Forms Analyst team for the web rendering engine and developing documentation for trainingLead for the implementation team for product redesignCreating utility programs for time-consuming and/or repetitive tasks

Durham, New Hampshire, Us

Supported the Whittemore School of Business & Economics audio and visual systems, desktop computers (Windows and Apple), and virtual servers. Responsible for the design, implementation, and maintenance of the department’s Windows 7 deployment, upgrading from Windows XP. The upgrade included the deployment of applications silently, implementing remote desktop support, and writing internal documentation.

Cupertino, California, Us

Responsible for technical support and customer service for Apple products. Served as a salesperson for all Apple products. Fielded iPhone and AT&T related concerns, enabled user activations, and resolved conflicts between customers and mobile carriers.

Responsible for customer support and the implementation of policies and procedures to streamline mobile support and sales. Developed company product lines through the launch of new cellular carriers. One of the new product lines launched currently supports 40% of the company’s new contracts sold. Organized employee training and sales tactics, as well as introduced new suppliers and vendors for increased profit margins. Responsible for managing returns and return merchandise authorizations for product suppliers. Traveled to multiple store locations to train employees on new products, ascertain location needs and provide staff support.

Responsible for mobile sales at the wireless retailer. Managed store operations, wireless inventory and sales orders. Negotiated with carrier representatives on new wireless programs, incentives and plans.

B.A., Political Science

Mathematics And Computer Science

General Studies