I am a seasoned agency executive who drives customer success strategies and builds/retains partnerships with high-demand clients with a focus on strong delivery while optimizing processes. Focusing on B2B customers, operations, sales, account management, and project execution, I have consistently expanded customer bases, driven revenue growth, implemented technology and design solutions, and strengthened customer loyalty.Adapting to Change:I drove revenue growth by modernizing online experiences and capitalizing on increased reliance on B2B eCommerce by adding new agency offerings like UX Strategy & Design, Commerce, CRM, and Digital Marketing & Product Information Management systems.Client Retention Strategies/Operational Expertise:My focus on client retention strategies converted short-term agreements into long-term contracts through meticulous planning and ongoing roadmaps as a transformative organizational leader.I have doubled the size of project teams, standardized processes for operational efficiency, and set milestones to improve organizational health and expansion, project delivery that exceeds expectations, and fiscal stewardship for cost-effectiveness. Navigating B2B Success:I oversee commercial client relationships, and manage contracts, pricing, and profitability. My expertise lies in implementing cloud-based solutions, particularly as a design/technology partner and systems integrator. I advocate for clients, instilling trust and improving relationships, as evidenced by transforming accounts into multimillion-dollar, long-term revenue opportunities.Guiding Transformations:I contributed to Accenture’s successful acquisition of Fjord (now Accenture Song North America, the innovation and design function of Accenture’s global business). I streamlined scalable processes, retained the entire project team, and laid the groundwork for expanding operations from a new business model at New York’s HQ into Toronto, Canada, and Atlanta, GA.Early Career:My experience at Story Worldwide, Tribal DDB Worldwide, and JWT, saw me spearheading major accounts, managing multimillion-dollar budgets, and optimizing financial outcomes for globally recognized clients.