Chris Downing Email & Phone Number

Ridgewood, Nj, Us

New York, Ny, Us

New York, New York, Us

Senior Client Partner – Driving B2B Client Success via Strategic Customer Experience Projects, Sales & Revenue Growth Initiatives, & Innovative Operational Planning. I manage client relationships while overseeing contracts, pricing, and profitability. I lead the implementation of Customer Experience & Salesforce solutions and communicate the value of B2B eCommerce. My achievements include growing an account from $100K to $2M, driving growth, and transforming short-term agreements into 2+ year relationships, through client retention strategies and a customer-centric approach.I direct team activities to ensure full collaboration and partnership by using the company's full complement of offerings to support our client's business, by working collaboratively with S7's practice leads. I forecast revenue growth and manage a sales pipeline to achieve net revenue and margin targets.

New York, New York, Us

I doubled the size of project teams, standardized processes for operational efficiency, and set milestones to improve organizational health and expansion, project delivery that exceeds expectations, and fiscal stewardship for effectiveness. All with a focus on scaling operations to support organizational growth.I collaborated with the executive leadership team to enhance delivery management processes, while ensuring efficient project execution. I navigated project intricacies, managed organizational utilization, and transitioned project health reports from reactive to proactive, preventing crises and preserving positive client relationships.I developed scopes of work and staffing models. I was a strong advocate for collaboration across practices, and radical transparency to ensure project health and employee satisfaction, while delivering great work for our clients.

London, England, Gb

As a member of the NY management team, I navigated processes for Accenture Song North America’s acquisition of Fjord (innovation and design function of Accenture’s global business), managing $25M in annual revenue. I played a pivotal operational role in transforming Fjord into an integral part of a multibillion-dollar corporation without compromising culture.I retained 100% of the project team during the transition. I was selected by the North American COO to help lay groundwork for expansion into Toronto and Atlanta, while balancing global strategy and local studio needs. I fostered an honest and adaptable organizational culture through diplomatic communication.

New York, Ny, Us

Program manager on the Unilever account, $5m in annual revenue. Oversee process implementation across offices in multiple locations to ensure project profitability. Project lead for the Bertolli, Knorr and Klondike Brands, primary responsibilities include overseeing financial health of the Unilever program, as well as supervising site builds and offering support to other project management team members.

London, Gb

Lead project manager on the H&R Block account; responsible for the management of $4,000,000 budget. Provide oversight on web builds, eCRM campaign and the Online Advertising business; collaborate with team leaders from Account, Creative, Strategy, User Experience, Technical and Media Departments. Key responsibilities include monitoring financial status of projects and tracking against yearly retainer, locating, scheduling and allocating resources and developing statements of work and budgets.

New York, Ny, Us

Oversee large-scale projects for the key company clients HSBC and the United States Marine Corps. Manage the full-scope of large scale projects, collaborating with team leaders from Account, Creative, Strategy, IA, Tech and Media Departments. Key responsibilities include monitoring financial status of projects and tracking against yearly retainer, locating, scheduling, tracking and allocating resources and developing statement of work and budgets. Created and managed project plans, estimates and statement of work documents, requirements, risk assessments, specifications, schedules and budgets. Facilitated effective workflow between creative and technology/production teams across offices.