Chris Duello Email & Phone Number

St. Louis, Mo, Us

Greater St. Louis

I love helping customers transition into new phases of their lives. To accomplish this, I focus on key results, build amazing teams and quickly adapt to new challenges.I have enjoyed several management positions, in various countries, throughout my career in international relocation and household goods transportation. My personal and professional experiences have taught me the following about myself:I can successfully create, scale and optimize dynamic business processes.- I put the customer at the center of all that I do.- I excel at the execution of big ideas with given restraints.- My gut instinct is good but I seek data for my decisions.I can align, lead and grow world-class service teams.- I love to win, but helping the team win gives me greater joy.- I love being a coach and mentor.- The buck always stops with me.I educate, refine and drive myself to be a better person.- I am constantly learning because I never settle.- I stay calm when faced with adversity.- I focus on making high-quality decisions.Professional SkillsCost Reduction Strategies | Budgeting/Forecasting | Team Building & ManagementNew Business Development | Strategic Business Planning | Organizational LeadershipKey Client Retention | Account/Project Management | Quality Improvement

Greater Chicago Area

Greater Chicago Area

Greater Chicago Area

Washington D.C. Metro Area

Greater Chicago Area

Provide leadership and day-to-day oversight to the Government business units. Develop and expand on existing relationships with various Government entities and follow a vision and strategy for continued quality improvement, cost containment and growth. Maintain FIDI FAIM 3.1 accreditation and C-TPAT certifications.Accomplishments:* Reassessed and improved company security profile and obtained CBP C-TPAT re-certification;* Redesigned GSA household goods rate filing process that resulted in $18,000 in annual savings, while increasing Department of State lane assignments;* Grew the international Department of State business line by 70%* Increased Department of Defense business line revenue by 41% and profits by 62%;* Initiated measures to improve supply chain efficiency resulting in a 22% improvement in profitability;* Improved team dynamics through effective performance management and successful hiring;* Improved business continuity by documenting previously undocumented internal business handling processes.

Greater St. Louis Area

Shenzhen, Guangdong, China

Assume full management of the Branch office in accordance with the agreed Business, Marketing and Budget Plans. Manage and grow the Branch business by maintaining relationships with existing clients and developing client relationships. Responsible for the general management of the business, including daily administration, staff management, cost management control etc. Ensure the Branch office is managed and run in compliance with related regulations and legal procedures. Provide Senior Management with monthly and weekly reports within the required format on the Branch activities. Ensure that RedSky technology is updated in a timely manner and that all staff are trained in the use of our technology systems. Conduct training & develop Branch office staff.

Shanghai City, China

Responsible to secure and develop locally controlled business. Build and develop strong relationships with accounts. Design and deliver excellent presentations and prepare winning proposals. Design and implement customer centric and innovative relocation solutions to corporate customers. Attend various networking events to promote Relocation and build up contacts. Arrange promotional events/activities. Utilize internal sales systems to manage sales activities.

Greater St. Louis Area

Responsible for developing annual budgets and maintaining healthy profit and loss for UniGroup Relocation government and military business. Develop and monitor systems in order to achieve corporate financial and quality goals. Travel frequently to ensure quality commitment amongst all service providers. Develop and maintain key client relationships via direct sales calls and several industry conferences. Communication and frequent visits to UniGroup Relocation global partner network to ensure service capabilities and price competitiveness.

Oversee all operational teams handling agent-booked international relocations for the Government/Military. Travel frequently to communicate and provide direct sales to the UniGroup agency family and UniGroup Worldwide partner network to assure price competitiveness, responsiveness and service capabilities. Resolve personnel and organizational issues, while remaining knowledgeable of home office policies and enforcement of the same. Assist in developing and implementing procedural and training manuals for associates and agency family. Monitor the actual and budgeted goals of teams and provides monthly traffic and revenue reports in order to develop departmental pro forma projections.

Responsible to developing rate quotations and routings for international household goods shipments to/from Western/Southern Europe. Coordinated the movement of international personal effects shipments worldwide with underlying carriers in close coordination with domestic and international booking agents. Provided scheduling support and training for team members, while being accountable for team goals for volume, closing ratios and profitability. Travel to domestic and international locations for training and business acquisition purposes as representative of UniGroup Worldwide.

Bachelor Of Science, International Business Management

Activities and Societies: Alpha Kappa Lambda Université Blaise Pascal, Clermont-Ferrand, FRANCE

Disruptive Strategy

Internship, Business

Activities and Societies: Internship at Crédit Lyonnais, Played on city ice hockey team

Education record

Activities and Societies: Varsity Ice Hockey, Varsity Golf, DECA

Education record