Chris Dufresne's Location
Hugo, Minnesota, United States, United States
Chris Dufresne's Contact Details
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About Chris Dufresne
Passionate product and technology leader who mobilizes teams to achieve exceptional results through strategy development, operational excellence, product development, and talent development. An innovator who understands how to harness the power of products and technology to help organizations evolve in a fast-changing environment.Leadership Skills: Strategy Development, Consumer Engagement, Product Development, Digital Experiences, Offshore Team Development, Talent Development, Process Improvement, CommunicationTechnology Skills: Consumer Experience, Consumer Insights and Analytics, Digital Experience (Web, Mobile), Agile Scrum Software Development (Scrum Master and Product Owner Certified), Product Management, Project/Portfolio Management (PMP/PMI Certified), Salesforce.com, ERP systems, SAP, Business Intelligence, Electronic Medical Records (EMR), Corporate Systems, Application Management, IT Process Development/OptimizationMarketing: Marketing Technology, Customer Relationship Management (CRM), Salesforce.com, Digital Marketing (AMA Certified Professional Marketing), Experience Design, Digital Experience (Web, Mobile)Data Management: Master Data Management (MDM), Data Governance, Data Quality, Data Process Development, Product Data, eCommerce
Chris Dufresne's Current Company Details
Chris Dufresne Work Experience Details
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Founder And CeoVitalway DigitalHugo, Mn, Us
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Vp, Customer StrategyNrc Health Apr 2024 - PresentLincoln, Ne, UsSupport existing and new customers in getting the most value from their investment in the NRC Health platform. Provide strategic consulting to improve patient experience and to attract new consumers. -
Director, Healthcare Enterprise Account Executive And Business DevelopmentCoastal Cloud Sep 2023 - Dec 2023Palm Coast, Fl, UsAccountable for driving business value for clients from a business development and ongoing account management perspective at Coastal Cloud, a $100M+ revenue, 600+ person Salesforce Partner that crosses multiple industries. Responsible for multi-million dollar portfolio of clients, including marketing strategy development, customer relationship management (CRM) implementation, and value realization. Key Outcomes:*Led Marketing Technology client strategy planning for 10+ large healthcare systems across the United States.*Assisted prospective clients in refinement of business case and return on investment (ROI) strategies for Salesforce transformations. *Developed strong relationships with numerous Salesforce Account Executives and Regional Vice Presidents to ensure strong value delivery occurred for clients.*Collaboratively created internally processes to increase efficiencies and accuracy of sales processes, including contracting. -
Vice President, Digital Experience And Marketing TechnologyAllina Health Aug 2022 - Sep 2023Minneapolis, Mn, UsAccountable for enterprise digital strategy, product management, implementation, operations and experience design, including product management, marketing technology, and digital transformation for Allina Health, a $4B revenue organization with 29,000 employees. Led team of 45 product managers, software engineers, IT business analysts, and user experience designers located across three countries. Managed $9M operating and $5M capital budget. Key Outcomes:*Led team of Managers and Product Managers in the development of product strategies and associated roadmaps with input from 25+ organizational executives to enable a differentiated digital experience. *Created an enterprise digital employee strategy and product roadmap to help employees reinvest time into more impactful work, rather than day-to-day tasks through user experience design improvements, automation, and implementation of leading technology. *Implemented Salesforce.com at the enterprise level to enable marketing capabilities, including consumer communication preferences. Developed business case and led team through implementation. Onboarded three employees to own implementation and ongoing support of the processes and technology. Implemented software and started delivering value within six months of contract signing while remaining under budget. *Developed business case and supported team in writing a custom mobile application used by Allina Health patients to manage their care and communicate with their provider. Mobile app has had over 300,000 downloads and over 90,000 distinct user sessions per month. *Collaborated with medical directors and physicians to implement an innovative strategy that allows providers the ability to prescribe digital solutions to over 140,000 patients to improve outcomes and increase patient engagement. -
Vice President, Experience And Marketing OperationsAllina Health Mar 2020 - Sep 2023Minneapolis, Mn, UsAccountable for omni-channel experience (in-person, telephone and digital) and Marketing Operations across the enterprise. Key Outcomes:*Developed and executed a strategy to create a unique and differentiated healthcare experience. Leveraged consumer insights to propose, socialize and implement a branded consumer experience with Executive Leadership and Board of Directors. Net promoter score of 82 year ending 2021. *Implemented social media management technology (Sprinklr) to enable more efficient management and monitoring of all social media channels. *Led team of employees and consultants in the development of a differentiated consumer experience centered around “Host Culture” where employees are provided tools and training to treat customers like they would a guest in their own home. *Implemented a listing management solution (Yext) to automatically publish 400 locations to 50+ web properties on an ongoing basis to ensure high quality data and drive revenue. *Developed business case to create Allina Health’s first cloud infrastructure with Microsoft Azure to improve website downtime redundancy and performance. *Created the business case for a Marketing Operations and MarTech team, socialized the business case, gained approval to build the team and hired all staff members. *Responsible for financial management of Marketing finances ($20M in annual operating expense).
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Director Information Services, Digital Consumer And Employee ExperienceAllina Health Mar 2017 - Mar 2020Minneapolis, Mn, UsAsked to take on a new role focused on developing a digital experience strategy crossing all of Allina Health (a $4B revenue organization with 27,000 employees). Leading team of 25 employees to develop custom web applications and experiences using state-of-the-art web-services and APIs. The focus of this team is to disrupt healthcare and enable significantly improved experiences for healthcare consumers. Leveraging passion for talent development to influence organizational change as Allina continues to transform. *Launched re-branded AllinaHealth.org website with approximately 2M unique sessions per month. Sessions have increased by 20-35% year over year post re-design. Customer satisfaction (CSAT) score has increased over 20 points since implementation.*Led team in creating a custom patient portal that allows patients to see their most relevant health information in one screen. Technology uses web services and APIs to render real-time data to the user directly from the electronic medical record. *Completed roll-out of new Allina Health account mobile application which provides healthcare information to over 400K patients. Average of 1,000 downloads were month. 5 star ratings in app stores. *Developed and launched a new pregnancy mobile application called "Beginnings, by Allina Health." Negotiated contracts with development company for building the application and led team in the design of the user experience (Ux). *Re-platformed intranet site for Oracle Stellent to Microsoft SharePoint, including complete redesign of user experience (Ux) and content migration.
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Director Information Systems - Business ApplicationsAllina Health Jul 2015 - Mar 2017Minneapolis, Mn, UsResponsible for portfolio of 100+ enterprise projects, including leading program/project managers, monitoring project performance, addressing problematic projects, and ensuring projects are delivered on-time and on-budget. Directly managed annual program budget of $22M and 200 direct/indirect team members.*Facilitated the successful acquisition and integration of two hospitals organizations through collaboration and leadership of project team. Integration was completed on-time and under budget. *Added responsibility for Transcriptions Services in October 2015 and conducted analysis on the operations and feasibility of continuing to provide the service. Built business case to outsource this service, while retaining some internal staff. Negotiated $10M+ five-year contract, including substantial savings with enterprise licensing. Outsourcing saved $5M+ over a five-year time horizon and ensured continued high-quality service for internal customers. Helped 62 employees transition, including over 35 who transitioned to the outsourced organization. Led organizational communication to over 1,000 doctors to enable this change.*Oversaw multiple ERP (Lawson and PeopleSoft) upgrade projects to ensure system stability and enhance business operations across the entire enterprise of over 115 locations. All projects completed under budget.*Developed and presented Enterprise Applications vision to help my team of 200+ staff calibrate their focus on our patient and to understand their role as we continue to transform as an Applications team. *Developed business case and collaborated with multiple internal customers, including executive leadership, to gain buy-in for conducting a request for information (RFI) to replace existing ERP applications. RFI occurred and deeper analysis began in fall 2017.
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Senior Manager, Business Systems And Data Management - Sap, AribaTarget Aug 2011 - May 2015Minneapolis, Mn, UsLed team of 24 functional (Sr.) Business Analysts and Project Managers and up to 60 independent contractors across the U.S. and India to enable Target’s supply chain and business intelligence products. Responsible for strategy development, $1.0M staffing P&L, innovative process design/enhancement, and implementation of industry-leading data management best practices. • Developed business case, led requirements gathering, and implemented master data technology that reduced labor expense by $1.2M annually. Delivered technology on time and 10% ($200K) under budget.• Built off-shore team of 16 Business Analysts to enable round-the-clock work by developing a global talent strategy, marketing the business benefit with executive leaders, and building strong relationships. This effort saved approximately $900K annually in labor expense while maintaining a data accuracy rate of 99%.• Developed and executed data strategy, including data governance, master data management (MDM), and data quality capabilities with participation of over 50 cross-functional enterprise leaders. • Led cross-capability technology project that reduced the number of clicks to access critical information by up to 65% for hundreds of users using SAP Fiori/UI5/HTML5 technology. Played role of Agile Scrum - Product Owner in this project to reinvent the end user experience of SAP.• Regularly communicated team performance and value with executive leaders to highlight operational effectiveness and impact of process improvement efforts.• Created and led global centralized data management team focused on creation and maintenance of over 500K materials/products, 5K vendors/suppliers, and 250K employee master data records to ensure timely ordering, order fulfillment, and vendor payment across the Target enterprise.• Led development of 20 entirely new master data processes to enable SAP Retail implementation by building strong relationships with business teams, technology teams, and consultants. -
Manager, Special Projects - Findability & Product Information TeamTarget Oct 2010 - Aug 2011Minneapolis, Mn, UsLed team of 22 independent contractors and two team members in development and execution of strategy to conduct competitive review for 900+ product categories and acquisition of 500,000+ data points to support the launch of the new Target.com. Responsible for $1.0M staffing P&L.• Completed 25 week data planning portion of project in only 19 weeks and $100K (10%) under budget.• Partnered with teams across the Target enterprise to align strategy with other data efforts and identify synergies to ensure project objectives were exceeded.• Presented strategy and progress updates regularly with senior leaders, including President of Target.com.
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Manager, QualityTarget Apr 2009 - Sep 2010Minneapolis, Mn, UsProvided strategic leadership of four team members in development of first ever Target.com Data Quality team. Developed strategy, built relationships, and created processes to enable strategy. • Developed data profiling, measurement, and analytic capabilities to enable Target.com navigation, search, and supply chain functions with high-quality product data, copy, and images.• Built strong partnerships with Merchandising leadership to gain buy-in for strategy and approach.
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Sr. Business Process ManagerTarget Mar 2008 - Apr 2009Minneapolis, Mn, UsDeveloped and optimized processes to enable Target.com Merchandising through leadership of three team members and collaboration with cross-functional teams.• Identified process improvement opportunities across all Merchandising business capabilities.• Developed training documentation, conducted training, and monitored impact of new processes.
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Sr. Mgr. Gross Margin PlanningMacy'S, Inc. Sep 2007 - Mar 2008New York, Ny, UsResponsible for Sales and Gross Margin planning, forecasting, and results for a division with $700 million in annual revenues. Conduct financial analysis, communicate potential solutions for strategic business decisions, and execute strategic initiatives in partnership with senior leadership. Analyze pricing strategy and performance. • Realized a $0.5 million cost savings by eliminating unproductive inventory through goal setting, challenging teams to deliver results, and strategic partnerships with CEO/President, Chairman, CFO, and over 100 merchant team members. • Exceeded Gross Margin rate plan in a $340 million annual revenue business—resulted in Gross Margin of $121 million.• Developed proprietary reporting to identify problem inventory and address it to improve inventory turnover and decrease expense.• Presented monthly financial performance indicators and forecasts to senior leadership. -
Manager Of Order Management And 20/20Macy'S, Inc. Oct 2006 - Sep 2007New York, Ny, UsManaged purchase order, logistics and sales analysis (20/20) systems for $2.2 billion of annual receipts. Developed, led, and coached two direct reports. Created best-practices and processes for order management systems. • Implemented a streamlined markdown execution process for 200 associates—doubling markdown productivity resulting in a cost savings of $250,000 annually. • Received quarterly “Ownership Award” for execution of sales analysis system implementation and partnership with Merchants to improve financial results.• Identified sales improvement initiatives by creating and presenting four new sales analysis reports to senior leadership. • Delivered key historic financial data for 7 million SKUs to outside consulting firm resulting in revised merchandise mix decisions by senior management. Received seasonal “Rock Star” award for this project.
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Senior Business Analyst- Swat/TransitionMarshall Field'S Jan 2006 - Oct 2006UsEnsured timely transition of merchant systems due to merger with Federated Department Stores (Macy’s). Identified processes and timelines for transition of systems and validation of results. Trained 400 associates on new systems and ensured uninterrupted business processes throughout. • Mapped merchandising hierarchy of 1,000 merchandise departments and approximately 60,000 merchandise classes from May Company to Federated (Macy’s).• Converted and validated 7 million SKUs from May Company to Federated Systems.• Implemented a new sales analysis system and trained 400 associates how to implement it effectively to improve financial results. • Adapted quickly to new proprietary systems leading to a role as Subject Matter Expert and go-to person for entire merchandising organization. -
Senior Business Analyst/Business AnalystMarshall Field'S May 2004 - Jan 2006UsAnalyzed financial performance for a merchandise division, monitored merchandise receipt flow, and analyzed vendor shipping performance. Created purchase orders, analyzed pricing strategy, and reacted to constantly changing retail environment. • Responsible for product lines with $30 million in annual sales for 58 stores.• Received Director’s Award of Recognition for identifying and executing strategies for key items resulting in incremental sales of $200,000.• Forecast Captain- Responsible for preparing and leading monthly forecast meetings.• Promoted to Senior Business Analyst in June 2005.
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Store Support InternMarshall Field'S Jun 2003 - Aug 2003UsLearned systems and processes through broad-based experiences, then developed and executed process improvement initiatives. • Gathered data and developed electronic calculator to determine optimum stockroom size for all Marshall Field's stores.• Created and developed automated supply ordering system for all stores in only ten weeks—decreasing order time by 50%.• Wrote communication to all stores regarding multiple project implementations.
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Store Support InternMarshall Field'S Jun 2002 - Aug 2002UsLearned systems and processes through broad-based experiences, then developed and executed process improvement initiatives. • Gathered data and developed electronic calculator to determine optimum stockroom size for all Marshall Field's stores.• Created and developed automated supply ordering system for all stores in only ten weeks—decreasing order time by 50%.• Wrote communication to all stores regarding multiple project implementations.
Chris Dufresne Skills
Process Improvement
Leadership
Management
Retail
Forecasting
Team Leadership
Business Analysis
Business Process Improvement
Cross Functional Team Leadership
Strategy
Sap
Business Process
Business Intelligence
Merchandising
Inventory Management
Analysis
Analytics
Data Governance
Sales
Operations Management
Master Data Management
Sap Implementation
Sap Mm
Product Lifecycle Management
Sap Hr
Product Management
Healthcare Information Technology
Web Content Management
Web Data Management
Chris Dufresne Education Details
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University Of St. Thomas - Opus College Of BusinessCatholic Studies -
University Of St. Thomas - Opus College Of BusinessFinance)
Frequently Asked Questions about Chris Dufresne
What company does Chris Dufresne work for?
Chris Dufresne works for Vitalway Digital
What is Chris Dufresne's role at the current company?
Chris Dufresne's current role is Founder and CEO.
What is Chris Dufresne's email address?
Chris Dufresne's email address is ch****@****ina.com
What is Chris Dufresne's direct phone number?
Chris Dufresne's direct phone number is +161226*****
What schools did Chris Dufresne attend?
Chris Dufresne attended University Of St. Thomas - Opus College Of Business, University Of St. Thomas - Opus College Of Business.
What are some of Chris Dufresne's interests?
Chris Dufresne has interest in Social Services, Education.
What skills is Chris Dufresne known for?
Chris Dufresne has skills like Process Improvement, Leadership, Management, Retail, Forecasting, Team Leadership, Business Analysis, Business Process Improvement, Cross Functional Team Leadership, Strategy, Sap, Business Process.
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