Chris Duthie Email & Phone Number

Swindon, United Kingdom

Swindon

Swindon, United Kingdom

Swindon, United Kingdom

• As part of a small team I was responsible for a wide number of systems providing security support and user support to the client Zurich • Provide 3rd line support to the User ID Management 2nd Line team based in Prague, which often involves problem-solving complex & technical issues• Specialising in SME support for the following key administration areaso Active Directoryo Network LAN and Folder/Server Administrationo RACF and AS400/iSeries Mainframe• Have also obtained good knowledge of Remedy, ACF2, SAP, Windows (NT & XP) and Microsoft systems (Word, Excel)• Experienced in working within an ITIL aligned framework• Consistently ensuring system & network security controls are being met to client standards• Point of contact for key client, internal and external third-party customers, building good trustworthy relationships• Deal with annual system audit, compliance and recertification requests• Have led, or been technical advisor (SME) for, numerous client projects ensuring critical deadlines are met• Played a key role in the handover and setup of the Access Management & Security Ops team when they were off-shored to Prague in 2008/09 & 2012, including providing knowledge transfer, writing technical documentation and travelling to supply on-site training• Challenging workloads in a high-pressured environment

Swindon, United Kingdom

(Same role as above, before it was outsourced from IBM to CSC)

Swindon, United Kingdom

• Valued member of the Access Management team, helping to support the Zurich UK user-base & systems security from a 2nd Line perspective, before progressing to 3rd Line Support• Responsible for a variety of tasks to ensure key business demands and service levels were met, affecting access requests and faults• Required responsibility, versatility, adaptability, good task and time management skills, and a positive response to daily pressure in a busy environment• Gained good administration experience with systems such as Active Directory, ACF2 Mainframe, RACF Mainframe, Network LAN 2nd Line support, RSA Dial IP Token support, AS400, User Manager, Siebel, SAP and Remedy. • Strengthened my knowledge of Windows operating systems (Microsoft NT & XP) as well as Microsoft Office tools (Word, Excel, Powerpoint) and email (Lotus Notes).

Bachelor Of Science (Bsc) With Honours, Computer Science And Visualisation, 2:1

A-Level, In Mathematics, History & Computing

9 Gcse'S, Including A In Mathematics & English