Chris Dutton Email & Phone Number

Our team assists customers in realizing additional value within Aprimo through integrations, advanced configurations, technical assurance, advanced analytics, and migration services. We can help you seamlessly integrate Aprimo with your broader ecosystem, interconnect data and processes, and ensure compliance with data security regulations. Partner with us to unlock and solve complex and unique use cases, and explore Aprimo's advanced technical and reporting capabilities.

Remote

Indianapolis, Indiana, United States

- Oversaw operational activities of the Alert Response team, directly or indirectly supervising junior team members.- Collected, validated, and presented KPI data to management groups.- Created, reviewed, and updated SOPs for alert documentation.- Ensured proper alert handling as defined by SOPs.- Assisted in technical screening, hiring, and onboarding of new hires.- Participated in multi-departmental meetings on behalf of the Customer Support department.- Participated in alert coverage and on-call responsibilities to resolve critical infrastructure and application-related issues.- Provided analysis in Product Feature handoff sessions with the Customer Support department.- Assisted and acted as an escalation point in case investigations.- Contributed to the Customer Support daily meetings to triage incoming cases.

Indianapolis, Indiana, United States

- Served as an escalation point for in-depth technical troubleshooting during case investigations.- Resolved critical infrastructure and application-related issues in Microsoft Azure through participation in alert coverage and on-call responsibilities.- Contributed to daily Customer Support meetings and provided insights for triaging incoming cases.- Mentored and trained the Customer Support team on technical and application-related subjects, improving their overall knowledge and expertise.

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

- Served as the subject-matter expert for Digital Asset, Workflow, and SQL Database related issues.

Indianapolis, Indiana, United States

- Served as the single point of contact for our most highly customized customer code base, collaborating closely with the consultant team and the customer to manage cases related to user-reported issues, configuration changes, critical updates, and software upgrades on narrow timelines.- Logged, researched, and resolved customer inquiries and problems promptly, consistently exceeding SLAs.- Interacted with the Product team to report and escalate bugs identified by customers, ensuring timely resolution and customer satisfaction.- Acted as a strong customer advocate to Product Management and Development teams, providing feedback, insights, and recommendations to improve products and services.- Contributed to the development and improvement of Knowledge documentation, creating clear, concise, and accurate articles to help customers self-serve and reduce case volume.- Participated in on-call rotation and phone queue for incoming cases, demonstrating strong problem-solving and communication skills under pressure.

Carmel, Indiana, United States

- Managed the deployment process of new product versions to licensed clients while coordinating with appropriate directors to minimize downtime for critical software systems.- Led biweekly support meetings with partners and directors from Zotec regional offices to prioritize and address pertinent issues and departmental needs.- Communicated directly with customers on a daily basis to resolve revenue-impacting problems, including process improvements, software and data issues, and new feature development.- Managed support cases that arrived via ticketing system and incoming calls. Provided initial triage and troubleshooting, debugged Visual Basic application code, and troubleshooted performance and data issues in SQL databases.- Coded new forms using Visual Basic to automate data population in widely used forms.

Lafayette, Indiana, United States

- Managed production accounts from customer information submission through sending school handbooks/calendars to print.- Prepared school accounts to be formatted by desktop publishers under my supervision.

Lafayette, Indiana, United States

- Utilized Adobe InDesign to perform custom formatting of school handbook/calendars.- Consistently met weekly deadlines, ensuring timely delivery of print-ready books.