Assist with all of our Sales, Marketing & Customer Service initiatives ranging from B2B calls, research and development of new marketing programs, and providing sales and customer service support to new and existing customers.

Managed day to day operations of a 132 room Econolodge in Indianapolis, Indiana, including, but not limited to:• Scheduling of Front Desk, Maintenance and Housekeeping staff.• Daily room & property inspections.• Ordering of supplies required by all departments.• Forwarding of all bills and contracts to corporate office.• Covered 3-6 shifts on Front Desk each week and assisted all departments as needed.• Sales prospecting via telephone when time allowed.

Liaison between Inner Circle Management and the various marketing companies we were contracted with. Coordinated the implementation of many aspects of the approved marketing plan, ranging from development, completion and submission of print ads, collateral, online ads, and internet marketing for all hotels under management. Throughout my tenure, these tasks were completed on time, met or exceeded quality expectations and were delivered at the best price possible, for all hotels in our portfolio, which at one time numbered as high as 24. In 2010, we brought the internet marketing in house, and I became responsible for overseeing our PPC campaigns. Despite a shrinking budget we maintained a relatively strong SEO presence throughout 2010 and 2011. In 2012, our focus on the internet marketing was narrowed to just The Plaza Resort & Spa's production. Determined to do more than just maintain presence, we fine tuned our efforts yet again, which by the end of my tenure on September 30th, 2012, had resulted in a significant increase in the website's conversion rate, and boosted PPC revenues by almost 84%, over that same period (January -September), of the previous year.Additionally I worked with our Web & Graphics Designer with the creation of websites, landing pages, and content management on our websites including www.BookDaytona.com and later on, www.HighPointPlaza.com.

Direct to consumer travel sales.Started off in the sales fulfillment department, then helped transition the company from handling other companies needs to selling and fulfilling our own travel packages.As the company grew I took over the media buying responsibilities and on a couple of occasions (after 9/11 and the hurricanes of 2004), went back to making sales as well.

Provided customer service to clients who had previously purchased Bahama cruise packages, while also selling upgrades to enhance the customer experience and company profitability.