Chris Duvall, Mba Email & Phone Number

Ashland, Va

- Successfully managing the 4th largest Union Bank with over $150 million in deposits- Grew low cost deposits by 12.75% and increased loan growth by 12% in 2017- Ranked 29th in the bank in loan production in 2017 by producing over $1.7 million - Produced $7.2 million in loans in 2016, 121% of target and an increase of almost $3 million from 2015- Attained 101% of household growth goal in 2016- Coached and mentored my team to help ensure goal achievement across all metrics- Selected by Senior Leadership to represent Union Bank at VBA Banker Day at the Richmond General Assembly

Bethesda, Maryland

- Successfully managed the 9th largest SunTrust bank with over 1.5 billion in deposits- Achieved 106.9% of branch sales goals in 2014- Coached and mentored Personal Bankers to help them achieve over 100% of their individual sales goals- Closed over 7.7 Million and 8.3 Million in Consumer Loans and Mortgages under my leadership throughout 2014- Attained an average of 4.2 Million per month in new deposits in 2014 and 2015- Increased customer satisfaction scores from 43.9% to 83.3% within 6 months- Successfully passed 100% of Quality Control Audits conducted under my leadership in 2014 and 2015- Role modeled sales behaviors in order to create high impact sales and service culture

Hagerstown, Maryland

- Responsible for the overall performance of 8 Senior Supervisors and 150 Customer Service and Sales Associates- Hagerstown Site Leader for sales, sales compliance, site availability, site culture, career development, and The Voice of the Employee- Continuously developed and refined performance action plans with Senior Supervisors focusing on meeting/exceeding sales and compliance targets.- Frequently reported performance achievement and action plans with senior leaders and incorporate feedback with upcoming strategy initiatives- Ranked 2nd in the division for sales performance for scorecard year 2013- Ranked 3rd in the division for sales compliance for scorecard year 2013- Increased sales percent to goal by 13% and sales compliance by 12% as the Operations Manager

Hagerstown, Md

- Promoted to Operations Manager due to overall performance and leadership capabilities- Ranked top sales team in compliance and sales percent to goal at the Hagerstown Site in 2012- Increased my team’s sales percentage by 25% from 2011 to 2012- Lead my team to achieved 110.65% of our sales goals in 2012- Achieved 95.62% of Sales Compliance goal in Quarter 2 increasing 19% from Quarter 1

Germantown, Md

- Ranked #1 in retail checking production and top 3 in business production in fiscal quarter 2 in the region.- Ranked top 3 in checking and business production for fiscal quarter 3 in the region- Increased loan production from $14,800 in fiscal quarter 1 to $819,000 in fiscal quarter 2- Ranked top 3 in region in loan production for quarter 2 and quarter 3- Won the Sandy Spring Bank “Trifecta” award for achieving over 100% of goal in of the three major goal categories for Quarter 2- Increasing teller line referral productivity by over 378% from Quarter 1 to Quarter 2- Achieved a Sales Quality Index in Quarter 2 of 93%, which was top in the region- Managed a financial center with a deposit base of over 48 million dollars- Achieved a distinguished rating on branches annual corporate audit of 4.29 out of 5.0

Rockville, Md

- Led a team to high performance through coaching, training, delegation, and motivation- Achieved 128% of annual checking acquisition, 115% of annual business acquisition, and 225% of annual loan production in fiscal year 2010- Coached and trained staff to make quality referrals to assist them exceed their personal goals- Managed to two financial centers and achieved over 100% of goal at both- Lead the integration of Chevy Chase Bank to Capital One Bank in my branch, and was recognized by upper management for exceeding company expectations of operational soundness, customer satisfaction while continuing to excel in overall sales production- Successfully increased branch ranking from the 85th percentile to the 15th percentile overall in 2010- Awarded Galaxy Club Leader by achieving over 100% of all my goals for Quarter 4 of 2010- Lead region in Retail Checking production and Mortgage Sales with 158% and 356% of goal in Quarter 2 of 2010- Effectively achieved a 95% on a quality control audit

Bethesda, Md

- Selected by executive leadership from a large candidate pool for this prestige’s program- Delivered high level presentations to executive management- Completed intensive leadership training such as team work skills, managing diversity, coaching, conflict resolution, emotional intelligence, and leadership- Participated in high-level Omega classes such as commercial lending, managing investment referral, and establishing business relationships- Partnered with my coach to make a strategic plan on how to achieve the branches goals- Coached and trained staff to make quality referrals to help them exceed their personal goals- Serve as a role model to staff by projecting a professional image at all times

Chevy Chase, Md

- Graduated from the prestigious Retail Management Associate Program in 2006- Led in the development of sales and service skills of branch personnel and operation training of new sales and service associates under the direction of the branch manager- Sold over $1 Million in Financial Service products and Mortgage Loans in Fiscal Year 2007 and 2008- Successfully passed a Corporate Audit and two Quality Control Audits with a 95% and 98%, respectively- Supervised sales and daily operations within the branch to ensure compliance with all established policies and procedures- Identified sales opportunities by determining customer needs and maintaining a full knowledge of all company products and services

Bethesda, Md

- Acquired professional training in order to enhance my management skills to that of Assistant Branch Manager- Assisted in the achievement of branch goals while maintaining top sales effective rating in the region- Delivered a high quality presentation to executive leadership team on delivering consistent customer service to all clients

Bethesda, Md

- Districts Sales Associate of the Quarter for fiscal quarter 1 and 2 based on individual sales numbers- Identify sales opportunities by determining customer needs and maintaining a full knowledge of all company products and services

Master Of Business Administration (M.B.A.), Business Administration

Activities and Societies: Cheerleading: National Champion 2004 & 2005

Bachelor’S Degree, Business Management

Activities and Societies: Cheerleading