Chris Earls Email and Phone Number

Data Center Technicians work with new technologies and state-of-the-art equipment supporting a major software corporation within an enterprise class data center. The technician is the hands on support performing tasks such as hardware, software, and network troubleshooting, server imaging, deployment, configuration, rebuild and decommissions. Technicians perform routine and emergency requests through service request tickets as a member of a service team supporting 24x7x365 on-site coverage. This position includes customer interaction that requires excellent written, verbal and interpersonal skills as well as exceptional technical capabilities. Responsibilities Include: Monitor and control daily service ticket activity, customer calls and service levels Resolve technical problems with hardware, software and connectivity Install/ upgrade/ replace server, device, or network components as needed Windows Server OS Support (2008/2012) Networking support (protocols, troubleshooting connectivity) Perform physical hardware audits Perform hardware warranty/ RMA requests Coordinate deliveries and transport requests Perform physical material packaging and shipping Perform miscellaneous warehouse related tasks

Spearheaded initiative to research, select, and implement an enterprise content management system to optimize document control, business workflows and business process model.Lead and Established configuration management, release management, and change management activities during EDMS implementation.Designed and implemented business workflows using SharePoint Designer along with Microsoft Visio into SharePoint farmOnbase Administrator, created users, set permissions, controlled module implementation and expended companies knowledge and use of existing enterprise resource.Created business process model and notation of existing business processes and converted into electronic workflows using a combination of Microsoft Visio, SharePoint Designer, SharePoint 2013, and Hyland Onbase v.14.Implemented process improvements to eliminate out dated processes while training staff of capabilities of modern enterprise content management solutions.

Major and Department: Pre-Business,Business Admin and Economics Major Concentration: Information Systems & Security

Served as Microsoft SharePoint administrator while undertaking task of reviewing, organizing, and transferring silo-ed files (1874 folders containing 7500 files of 1.66 GB of data) from departmental folders and incorporating into the Share Point environment to increase work-flow, reduce double documentation and allow for collaboration across company site. Assisted and trained employees on Microsoft SharePoint to include departmental page setup, calendar overlays, and file conversion. Performed “QA” reviews of over 1500 financial servers ensuring documentation held accurate information concerning server names, software versions along with availability. Used Atrium Discovery and Dependency Mapping to perform queries for IBM consultants and top management. Attended customer conference calls for middleware troubleshooting which included IBM’s Sterling Connect: Direct, WebSphere MQ, and Sterling File Gateway, in order to resolve connection issues between the customer (a bank), and the Federal Reserve.

Completed classes while attending as ODU Distance Learner.

Full-time student

Awarded Navy Commendation Medal(2nd)• Directed, Supervised, and coordinated all flight deck maintenance on 11 aircraft utilizing 73 employees and limited resources resulting in safely completing 713 aircraft sorties at sea.• Supervised, trained, fostered 48 junior employees on aircraft handling procedures and inspection requirements in preparation for conducting operations from an aircraft carriers flight deck. Evaluated personnel semi-annually and annually, increased qualifications by 35 percent.

Awarded Navy Commendation Medal, and the Navy Achievement Medal(8th)• Managed $900 million in aviation assets.• Solely responsible for aviation documentation accuracy of local network applications and databases of aircraft inspection records.• Spearheaded the scheduled/unscheduled maintenance efforts of 350 personnel daily.• Trained and directed 92 personnel during six carrier qualification detachments. • Developed and Managed weekly maintenance schedules involving 17 aircraft, four shifts, and over 300 technicians. Successfully accomplished 3,074 launches, qualifying 69 aviators (fiscal YR 08).• Planned, orchestrated, and led daily maintenance meetings with 12 Work Center Supervisors along with Department Managers/Heads.• Evaluated and Ranked the performance of 280+ personnel from pay grades E-1 – E-6.

• Subject Matter Expert, provided curriculum and instructional development training, including follow up evaluation, of 40 Instructors. Significantly contributed to the qualification of 17 Master Training Specialist’s, increasing qualifications by 15 percent. • Course Manager and Instructor for Advanced Aviation Environmental Control Systems.• Facility Manager of 69,000 square foot training facility.• Trained and supervised fellow Instructors on the implementation and use of a networked computer based training classroom.

As a Quality Assurance (QA) Representative, conducted QA audits on 12 work centers to include work center and individual performance monitors. Performed QA inspections of squadron aircraft as the only "Full systems" QAR. Additionally responsible for managing the commands foreign object damage prevention program, aviators breathing oxygen, ejection seat and canopy jettison system, and support equipment programs.

Performed scheduled and unscheduled maintenance on the F-14 Tomcat, F/A-18 Super Hornet, E-2C Hawkeye, C-2A Cod aircraft platforms. Qualified as "Quality Assurance Rep," and "Safe For Flight" Releasing Authority on each platform.