• Supported laptop, desktop, networking, endpoint-security, and infrastructure needs as per Help Desk policy• Triage and remediate Fresh Service tickets, phone calls, and emails• Assist users with Google Workspace, malware removal, Canvas, Adobe Creative Cloud, and Microsoft Office• Troubleshoot mobile devices, install printers, image and repair Mac and PC workstations, support legacy hardware, AV equipment• Coordinated rollout of 175-unit hotspots to students with unreliable internet using HEROES Act funding during COVID pandemic

• Assisted in the instruction of an introductory Cisco Cyber Security course for Syrian refugees• Aided in the creation of supplemental curriculum materials• Tracked student progress and correcting assignments• Formed standardized PC image for deployment on donated laptops• Procured IT equipment donations• Provided guidance to student apprentices• Repaired donated PCs

• Help service desk and infrastructure team in a fast paced and dynamic environment• Respond to tickets in a timely fashion• Provide internal and venture support for a large array of hardware and application challenges• Introduce and document processes• Analyze current processes and create documentation for process efficiency• Image computers and assist users• Printer management and troubleshooting

• Supported laptop, desktop, networking, endpoint-security, and infrastructure needs as per help desk policy • Provided advanced support and timely triage in a complex industrial rail car and ship-building setting through hands-on and remote-support across multiple application platforms in order to ensure delivery of multi-million dollar contracts• Utilized Bitlocker to enforce, suspend, encrypt, decrypt, and administrate recovery keys for company assets• Established warm working relations with coworkers and gave customers updates on ongoing tickets• Analyzed incoming Sophos anti-malware alerts and responded to security threats, recommended white listing of websites, services, applications, and enforced endpoint policy• Saved company thousands of dollars by migrating old badge printing software and databases for employee ID, authentication, and authorization to a newer server and installed new proprietary printer• Helped support enterprise Ricoh printer contract• Handled ADUC resources and enforced security groups • Mobile Iron and Airwatch Mobile Device Management• Managed and fulfilled enterprise accounts for Dell, FedEx, UPS, Verizon, AT&T, and T-Mobile for a company of 10,000 employees• Participated in a large clean up effort of computer base-lining, recycling, and inventorying with SCCM client installation of company assets• Migrated and streamlined analog reader and banner board system to a new 64-bit environment• Helped setup administration PC and server for IT Security camera project

• Built local area network and performed systems analysis for better workflow• Provided basic tier-1 and 2 support for growing nonprofit• Obtained nonprofit volume licensing for Microsoft applications• Installed printers and other peripheral equipment under a strict budget for a nonprofit• Provided baseline support and security advisement for BYOD• Supported cross-platform communication between Windows, MacOS, Android, and iOS devices

● Security+ Certification● Rolled out and administered Webroot anti-malware to system endpoints● Coordinated large scale replacement of XP machines

● Deployed 50 end user HIPAA compliant workstations● Provided tier-1 support desktop support

● Responded to incoming tickets in German, and phone calls in English ● External hard disk support, including data recovery, network attached storage, RAID

Installed home appliances and home theater systems. Ordered repairs and vehicle inspections for 3 vehicle fleet. Maintained records, manuals, and warranty information for fleet. Drove 24’ box trucks and developed electrical skills and installing of appliances. Coordinated schedule with three departments to service all home deliveries. Negotiated discounts with customers to avoid returns. Trained and coached delivery associates.