I provide key support to the Software Department, demonstrating a comprehensive understanding of products, software and company systems. My duties include:-Assisting the Software Development Manager with extensive testing of software prior to release Creation of Software manuals to be provided to customersHelp Desk Software Support, providing prompt client support, limiting downtime and maximizing customer usage. This included the implementation of a support ticketing system to ensure all calls were logged and tracked and customers can see the status of their issue at any time.Training & On-going SupportTraining customers on usage of Telematics softwareFirst point of contact for any Telematics queries Provide training for all end usersOther dutiesAssist Marketing department with exhibition support & planningAttend exhibitions to provide on stand demos

TouchStar are one of the leading rugged handheld computer manufacturers in the world. They specialise in fuel delivery, In-flight POS, Route accounting and customer surveys. My duties include, monitoring all leads that come in via the telephone and website, initial contact with the customer to obtain further information. Planning direct mail and email shots to prospect database. Liaise with design studio for all graphical requirements for brochures and press ads. Briefing the web design agency on design of website. Liaise with external photography studio to ensure we have a full library of product photographs. Constantly monitor customer and prospect database. Manage all customer case studies from initial brief to final print. Data sheet creation. Research potential advertising and editorial opportunities. Event planning and management across Europe, including hospitality days. I have recently started to undertake all customer training for our in house software packages along with some key telematics applications. I also test all software prior to roll out to end users.

Marketing Executive, REAL Solutions is one of IBM's biggest Premier iSeries Business Partners in the UK. We design, implement and support IT infrastructure based on hardware and software solutions. My duties are Lead Management, Event Co-ordination, Respond to telephone and website enquiries, Update CRM database ensuring all records are accurate, Stationary design and print, proof reading and Sales Support.

Design forms in PageMaker from brief then program the forms to work within Laserform software for the legal profession. HTML Web pages. Pdf's. Proof reading and other production duties.

Creation of all publishable material for use internally and externally. Working with various types of document format - Brochures, Flyers, Specification sheets and Interactive Pdf formats. Convert American English to European English and vise-versa, work with translation company's to convert into other languages. Re-create graphics to ensure high print quality. Proof Reading and all other aspects of print publishing

My main duties were to ensure that all the computer systems were running efficiently. Monitoring stock levels, dealing with claims, liaising with buyers and checking records. Stock merchandising.

Training included the following areas of engineering: Milling, Turning, Household technology, Computing, Electronics, Fitting, Sheet metal fabrication, welding, forging and heat treatment