Customer Service Representative
Current- Customer Service
- Act as front-line customer service for over 900 policyholders of the Lilburn branch of ALFA Insurance.
- Field 30+ calls per day from policyholders, underwriters, and home office.
- Work as a team with the agent to handle any policyholder’s issues in a very timely manner.
- Write auto policies and provide insurance quotes for new and existing customers of ALFA Insurance.
- Provide clear and concise communication with policyholders to ensure they have a full understanding of their coverage and benefits.