Christine Fischer Email & Phone Number

Customer Service• Act as front-line customer service for over 900 policyholders of the Lilburn branch of ALFA Insurance.• Field 30+ calls per day from policyholders, underwriters, and home office.• Work as a team with the agent to handle any policyholder’s issues in a very timely manner.• Write auto policies and provide insurance quotes for new and existing customers of ALFA Insurance. • Provide clear and concise communication with policyholders to ensure they have a full understanding of their coverage and benefits.• Work as liaison between policyholders and underwriters to ensure policyholders are receiving the proper coverage for their needs while remaining within the state’s requirements.• Act as point of contact with Home Office in AlabamaBusiness Management • Field all customer billing and policy questions and troubleshoot when needed.• Manage all policyholder payments, both in-office cash transactions and over-the-phone credit card payments.• Follow up with policyholders who have an overdue account status• Balance the days transactions and make the bank deposit at the end of each day.• Ensure the efficiency and upkeep of the office by ordering office supplies, contacting building manager for maintenance requests, and handling all incoming and outgoing mail.

Greater Atlanta Area

• Assisted all customers with inquiries at the individual Weight Watcher meeting centers. • Worked closely with the meeting leader to make customers feel welcome and comfortable with the program. • Balanced all monetary transactions at the end of each meeting, including monies from membership fees and merchandise sales revenue. • Provided confidential weigh-ins to all meeting attendees.• Handled all ordering and replenishment of merchandise for individual meetings.• Facilitated remote At-Work meetings, including setup and breakdown of Weight Watchers operation in various local businesses.