Chris Eggleton Email & Phone Number

Remote

Accountable in driving overall Training performance across assigned sites and accounts. Owns effectiveness, efficiency, consistency of internal regional training and client training processes and initiative within Global Training. Provides training intervention on performance gaps while coming up with short and long-term delivery plans to ensure strategies.

Remote

• Works directly with internal partners and clients to ensure the Training team has everything needed to be successful. Oversees client/LOB launches in multiple sites and geos. Responsible for all Comcast sites, Domestic.
• Developed and led account projects reducing attrition and improving speed to proficiency within 90-day periods
• Developed Improvement Plans for sites focusing on Trainer development which led to higher trainee satisfaction scores and increased onboarding retention
• Leading Project Team for Virtual Training Certification to improve Training Satisfaction, reduce attrition, and mitigate financial burden in virtual training setting vs traditional

Huntington, WV

• Responsible to ensure classes are held when required and graduates can perform their duties accurately and timely while ensuring both Results’ and client’s requirements are met. Heads continual process improvement.
• Great record of progressing performance outlier teams to above goal through strategic incentive development and a hands-on coaching approach within a three-week period
• Developed a Trainer incentive based on reducing attrition, improving sales, and improving quality scores immediately following training
• Collaborated with Comcast’s Journey team to gather examples and share insights supporting process improvement throughout the customer experience with focus on misaligning information in their Einstein360 platform
• Partnered with Results’ Customer Experience (CX360) Director to develop a coaching effectiveness training and facilitated to operational leadership which lead to an improvement in coaching effectiveness
• Spearheaded a leadership effectiveness committee on Net Promoter Score (NPS), Voice of the Customer (VOC), and Operations focused on process improvement initiatives within the Huntington site

Huntington, WV

Introductory leader and facilitator for new associates, promoting the core values and culture for the Results Companies. Responsible for orienting new associates to the organization as well as initial and ongoing client and internal skills training. Also, conducted limited leadership training around new products and call flow strategies and supported.

Huntington, WV

• Team lead position in the Grad School department to aid in development of new agents during nesting. Responsible for design and facilitation of team huddles and responsible for building strong sales & quality agents.
• Consistently produced the top performing team with the highest quality

Huntington, WV

• Assisted customers over the phone with Xfinity products/services in multiple Comcast Telesales campaigns with focus on up-sales through a consultative approach.
• Often selected to assist with newer agents and conduct floor support

Huntington, WV

• Responsible for recruiting, interviewing, hiring, scheduling, and training new staff. Ensured staff followed all regulations. Ensured the staff had enough product to serve customers through daily logistics. Conducted.
• Continually praised for betterment of customer experience and heightened revenue