• Act as the subject matter expert for in-scope processes andmarket-specific knowledge, ensuring acquisition and cascade ofthese information to the operations.• Investigate & resolve process anomalies/ambiguities and escalateto technical team if needed.• Coordinate system testing, deployment of new system and servicessuch as TUBs, Tax tickets, Regression, DXC automation, PCC alerts, Time Administration, Kronos Centralization, Follow-up and escalate cloning requests• Ensure proper documentation of process updates on Standard Routines• Conduct functional training for employees who are new to the operations (i.e. New hires & transfers)• Execute validation & reconciliation, prepare control reports for certain critical data/processes• Gather and analyze transaction volumes and other relevant metrics to identify opportunities for process improvements• Review monthly EFF trend; Share and documente learnings; Conduct process-mapping; Lead process improvements, Review O4V issues trend; Compare payroll run show stopper from previous months; Initiate meetings that would address issues from previous run;• Create presentation decks for Bi-weekly Integration Meeting (BWIM) , Weekly Meeting etc. with counterpart using Power BI.

• Ensures timely and accurate maintenance of HR related requests.• Handles payroll and data management for International employees (Inpatriates and Expatriates). • Process Off-Cycle request for International employees and ensures update in the database within the standard cut-off.• Creates business process for Leave of Absence requests for Salaried employees and resolve potential issues with the consistency of the output.• Executes & prepares standard reports for critical data/processes such as AMEX Termination Report.• Investigates & resolves process anomalies/ambiguities during Open for Validation every payroll run.• Handles Tier 2 escalation cases from Case Management Team and ensuring that cases will be resolved within the turn-around time. Also, collaborates with other streams to guarantee issues will be properly reviewed and answered.• Analyze reports for employee eligibility for AMEX/PCARD reconciliation process for all inbound interfaces and loading of spreadsheets online.• Key person for the Year-end for SSN validation process across Nestle North America and creates the Standard process for it.• Business Continuity Plan (BCP) resource for critical processes.• Standard Routine Single Point of Contact signatory for all team projects and initiatives before being cascaded to all responsible employees.• Creates initiatives and process simplification to lessen processing time and errors in processing requests.• OM Program certified and part of the OM-HRA Integration project.• Executes MA Testing for Nestle Professional Beverages, Nespresso and Nestle Purina Petcare New PA and provides testing results, learnings, challenges, and opportunities.

• Six Sigma Yellow Belt Project Leader • Responsible in processing, documenting and tracking request to update real-time data in PeopleSoft/Oracle• Handles all kind of basic transactions and special processes in an HR perspective.• SPOC for escalations and missing information tracking of the team that report weekly to the Project leads to be communicated with the client.• Processed acquisition conversion considered to be a vital process for the clients.• Has a vital role in executing and planning with regards to team responsibilities and duties.• Handles Fast Track Cases and client related issues.• Responsible in handling inquiries/computation of escalated request from the Case Management Team.• Runs weekly reports from the system for employees who will be terminated to Part Time status.• Ensures that all Organizational Management Transactions are processed within SLA – Creation and maintenance of Positions and Organization Units.• SPOC for the team internal deliverables in accordance with the company’s policy.• Ensures the team compliance with company rules.

• Provides HR payroll and benefits administration support to all CVS Pharmacy employees in accordance with organizations procedure documents and agreed service levels customers.• Responsible for monthly and annual payroll input preparation, duties include reviewing and validation of payroll (hourly, weekly, bi-weekly and monthly).• Process data entry with attention to quality and quantity.• Handles Court Order notifications for eligible dependents for Medical, dental and vision benefits.• Runs and reconcile reports for SLA Agreements to ManCom.• Develop and expertise of the processes to be able to suggest improvements which leads to higher efficiency.• Responsible for leave of absence and disability administration functions for employees. Approves or denies leaves in accordance with the Family Medical Leave Act (FMLA).• Responsible for day to day administration of benefits programs and retirement plans for multiple entities. Researches and resolves issues and questions with respect to the various plans such as health and dental, flex program, STD/LTD, life insurance, paid time off programs, COBRA and 401K.