Christopher Elia Email & Phone Number

• Manage web hosting services provided by Verizon Business located in Baltimore Maryland. • Consult with clients to define scope and coordinate content updates for intranet/internet sites. • Review work requests and project plans for final approval prior to work being performed in a production environment.• Lead Root Cause analysis reviews to examine issues and make adjustments in process to correct issues.• Instrumental in creating after hour engagement process.• Manage Windows Share point Services (WSS).o Review new ID and Site requests.• Primary support for a small Active Directory environment which hosts external facing web servers.o The Active directory domain is composed of approximately 500 users and 10 Servers.

Serve as an on onsite engineer for the support of internal and external clients providing eBusiness solutions to Exelon. Manage daily operations though ITIL processes in order to meet stringent service level agreements, ensure a secure hosting environment and deliver quality customer satisfaction. Excellent leadership, management, oral/written communication, interpersonal, intuitive, and analysis skills. Thrive in both dependent and collaborative work environments.