Chris Elkins Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

Led the team responsible for Shippo's most valuable and strategic enterprise partnerships.• Led development and execution of the strategic partnerships vision.• Owned relationships with some of the most recognized brands in the world, including Etsy, Depop, and ShipHero.• Motivated and mentored a team of five that oversaw over fifteen successful strategic partnerships.• Negotiated and managed partner SaaS contracts and agreements.• Oversaw operational aspects of partner relationships, including onboarding, launch, billing, reporting, and enhancements.

San Francisco, California, Us

Owned and led Shippo's most valuable and strategic enterprise partnerships, working with executive-level partner management to develop new initiatives that achieve shared goals and revenue objectives.• Unlocked native shipping solutions for marketplace, platform, xMS, and 3PL partners across major global carriers.

San Francisco, Ca, Us

Drove revenue growth by identifying and serving unmet strategic needs for clients, including; Airbnb, HubSpot, Bill & Melinda Gates Foundation, and CBS Interactive.• Aligned cross-functional teams to deliver positive outcomes.• Led project management and process improvement.• Built executive stakeholder engagement.• Identified and implemented KPIs that drove results.• Served customers and supported the success of team members with a passion

Austin, Texas, Us

Owned shipping and tax partner KPI's including; NPS, customer satisfaction, customer acquisition, and drove SaaS revenue for BigCommerce. • Managed B2B business relationships with application partners (UPS, USPS, Stamps.com, Endicia, ShipperHQ, ShipStation, Shippo, Avalara, etc.) and exceeded annual revenue goal by 100%.• Led the effort to build an end-to-end shipping solution that was designed to simplify shipping and fulfillment for more than 60,000 merchants using BigCommerce.• Identified, defined, and supported the implementation of strategic shipping initiatives.

Los Angeles, Us

Managed team responsible for partner management, efficient last-mile delivery, driver performance, menu, and supply chain.• Managed strategic clients and contributed to a continuous doubling of revenue generation every three months.• Created the prototype of Eaze’s inventory management and driver case packing inventory allocation systems, which supported the client's ability to deliver orders in twenty minutes or less. • Led a cross-functional “Customer Value Proposition Team” composed of VP and C-level executives that positioned customers to double revenue generation every three months.

Los Angeles, Us

Responsible for leading all of Eaze's strategic customers to business and operational success.• Earned a trusted adviser relationship with customer’s senior leadership by aligning the efforts of Eaze’s Customer Success Management staff to optimize for patient acquisition and retention.• Operated as the lead point of contact for all matters specific to Eaze’ customers and markets.

Berkeley, California, Us

Responsible for program managing strategic customers and the “AutoBuy” business system, which provided textbook bulk-buying capabilities for some of Alibris’ largest B2B customers and suppliers. • Developed and implemented a product road map that included reporting, system stability, and customer-driven functional enhancements. This SaaS solution was the primary driver of revenue growth for Alibris in 2014. • Managed business relationships with Amazon, eBay, and Half.com, generating tens of millions of dollars per year.• Developed AutoBuy customer qualification and integration processes that ensured all new partners were profitable and were on-boarded efficiently.• Reviewed and optimized integration and performance of Alibris’ fifty largest suppliers to reduce cancellations, ensure their listings were available on all business channels, and speed up their ship times to generate hundreds of thousands of dollars per year.

Berkeley, California, Us

Responsible for managing Alibris' strategic customers including: Amazon, Rakuten, BarnesandNoble.com, eBay, Half.com, Ingram, Indigo, Powell’s, Sterling Educational, Textbook.com, ABE, and Texas Book Company. • Grew B2B revenue on 20+ key B2B accounts that generated tens of millions of dollars annually. • Product managed “AutoBuy” business system, which provided textbook bulk-buying capabilities for Alibris’ largest B2B partners, and grew revenue associated with this system by 80%+ from the previous year in 2013.

Berkeley, California, Us

Responsible for managing strategic customers including Amazon, Rakuten, BarnesandNoble.com, eBay, Buy.com, and Powell’s Books.• Generated tens of millions of dollars a year with an average annual growth rate of 10% by developing effective relationships with key business partners.• Initiated a multi-million dollar annual revenue stream by managing a project to list 12 million books on eBay.• Reduced latency related cancellations by 20% while growing inventory from one million to over 10 million listings on Half.com by modifying and enhancing Half.com operational systems.• Dramatically improved customer satisfaction by defining and managing B2B CRM system integration for BarnesandNoble.com, Half.com, and eBay.

Us

Responsible for a book of high-value customer accounts, from onboarding through to renewal.• Managed successful SaaS-based performance management implementations for Kelly Moore Paints, Blackhawk Network, Dole Fresh Vegetables, and Peet’s Coffee & Tea.• Led Merador’s marketing efforts and assisted in the creation of standardized templates for project plans, proposals, and promotional materials.• Designed and managed the implementation of Merador’s web-based company content management system (SharePoint Team Services).