Chris Elmendorf Email & Phone Number

Texas, United States

Coppell, Texas

Member of the leadership team responsible for strategic planning and performance of the division.Senior leader managing Client Delivery and Client Configuration Management teams responsible for integration of mortgage lender clients with third party service providers. Responsibilities include capacity management and work prioritization to ensure timely delivery for clients while minimizing human resource expense. Responsible for financial performance of contracted work and contribution to professional services revenue. Track multiple releases across extended time periods coordinating user acceptance testing efforts with lender and provider clients. Interact with all areas of the organization (development, QA/testing, customer support, production, sales and product management). Provide communication with clients to ensure awareness of all changes implemented to lower level and production environments.

Mortgage fulfillment line of business lead for implementation of Online Banking access to real-time status, loan conditions, document upload, secure messaging and electronic delivery of loan documents with eSignature capabilities.Coordinated program across Agile and Waterfall methodologiesPrior responsibilities with Bank of America include business ownership and management of core fulfillment and underwriting systems.• Proficiency in process and project management• Subject matter expertise of the enterprise technology platform to support strategic objectives of• Fulfillment process design initiatives relative to integration, functionality, business rules, constraints, and configuration• Engage internal and external partners to demonstrate how technology tools can be leveraged to solve business issues and take advantage of opportunities• Creation of business requirements to ensure optimal design and solution for the line of business • Partner with Process Design teams to ensure technology changes are reflective of target process• Support development of system documentation, job aids and procedures• Timely and accurate administration system configuration changes• Engage in testing of technology initiatives to ensure delivery of zero defect implementations

 Provide consultative services as subject-matter expert to existing and prospective clients applying knowledge of Internet-related concepts and technologies including user-interface design and service oriented architecture Manage client implementation projects through the entire life cycle of the development process including initial client contact, proposal generation, requirement definition, design, implementation, user acceptance and maintenance Manage project deliverables to time and budget. Track multiple releases across extended time periods. Interact with all areas of engineering staff (development, QA/testing, customer support, production) as well as sales and product management Act as the primary technical and operational contact to the client Manage ongoing client relationship, enhancement/change control process, and coordinate client billing Develop, document and manage best practices for implementation processes including use case oriented requirements and enterprise application integration

Manage implementation team with the following objectives relating to a laptop mortgage origination application: • Document business requirements in support of business initiatives • Oversee development/QA process and setting of priorities for programmers • Project management to ensure delivery of product on time and within budgetProvide second level support to help desk and field support groups for the laptop mortgage origination application and the loan boarding process Work with programmers from various system groups to ensure delivery of development efforts within designated time frames Assess impact of changes to interfacing applications and manage the process of adapting to those changes Represent the laptop systems group for initiatives within the mortgage technology group to ensure compliance with overall strategic architectural design.

Residential mortgages and home equity loans.

Residential mortgages and home equity loans.