As a Solution Engineer, I worked with new and existing customers across Media and Telco to understand their business pain points and provide a technical solution that maps directly to Media Cloud/Communications Cloud. Other responsibilities included:+ Working with the Account Manager to complete RFIs/RFPs within tight tender timelines+ Planning and executing multi-part discovery workshops to uncover customer pain points+ Researching a customer’s business to identify pain points that their customers face+ Analysing RFP requirements, discovery outcomes and research to create a compelling solution for the customer+ Working with the internal sales team and customer to ensure the solution fits the needs, budget and timeline+ Creating Proof of Concept environments to demonstrate the “art of the possible” to the customer+ Working with the customer’s IT team to ensure the proposed solution integrates within the existing technical landscape+ Maintaining a level of expertise of the Salesforce platform with an understanding of how the platform works together+ Planning and carrying out partner enablement workshops to ensure implementers are prepared for Omnistudio project work+ Developing documentation to help partners create their own Media Cloud development instances

As a Pre-Sales Consultant, I worked with new and existing customers across a number of verticals to identify business pain points and provide a technically feasible solution that will solve the highlighted issues. Other responsibilities include:+ Creating Proof of Concept environments to demonstrate the “art of the possible” to the customer+ Working with the makepositive account executives to align the proposed solution with the customer’s pain points, budget and timescale+ Creating full statements of work with precise resourcing profiles+ Working with the customer’s IT team to ensure the proposed solution integrates within the existing technical landscape+ Researching new technologies and changes in the Salesforce platform to ensure customers can take advantage of available features+ Working with the delivery team to ensure the final deliverable aligns with the proposed solution

Prior to Pre-Sales Consultant, I had the role of Implementation Consultant where I delivered Sales Cloud, Service Cloud and Lighting Platform solutions. That role also included the following responsibilities throughout the lifecycle of a project:+ Understanding and maintaining the scope of delivery through relationship management with the client+ Defining/designing a solution and working with the client to gain approval ahead of build+ Understanding the chosen technology stack, how it fits the customer’s requirement and identifying new features that may bene-fit the delivery+ Understanding the customer’s long term goals for Salesforce and ensuring the chosen solution is scalable and maintainable. This includes due diligence against storage limits, API limits and any risk to future performance degradation, for example data skewing+ Acting as a “technical” escalation point for the customer and fielding all delivery issues. Any issues that impact time and budget are escalated to the project manager+ Configuring a solution within a test environment and deploying via Change Set and Continuous Integration workflows+ Maintaining an up to date and well documented “Jira” board to aid the Agile approach and ensuring the project’s QA team is equipped to carry out the testing of my work.

Worked within a small collaborative team to rapidly design and implement Salesforce CPQ onto a new org. This project also required the migration of operationally critical data and configuration from an existing Sales Cloud instance.

Worked predominantly with local authorities to implement Salesforce solutions and Managed local government applications. My responsibilities included:+ Challenging the client’s current processes to drive improvements, leaner workflows and simpler user/customer experiences.+ Requirements capture / story building, validation and prioritisation.+ Designing, building and deploying Salesforce solutions - particularly Community Cloud, Flow, Service Cloud and Managed Packages.+ Working collaboratively with the customer throughout the build process to educate them and drive success.+ Advocate for Lightning Experience and Customer Communities.+ In some cases, building Lightning Components to support resource shortfalls.+ Working with the development team to identify and prioritise product enhancements based on customer feedback and implementation experience.During my time at Arcus I built an excellent reputation as a Salesforce evangelist, quickly becoming one of the go-to people for knowledge sought around the Salesforce platform.

Managed a portfolio of billable projects (15 per year), to include:+ Business improvement initiatives (Salesforce.com configuration/rollout).+ SaaS, On-Premise Software, hardware and infrastructure deployments, some involving 3rd party vendors.+ Logistical office moves (including telephony, connectivity and furniture planning).Delivery approaches varied between waterfall, agile and hybrid. As project manager, the following responsibilities were fundamental to each of the above:+ Planning and resource management.+ Relationship management and accountability throughout the project lifecycle.+ Managing the internal project budget, ongoing risk analysis, critical path plan and stakeholder reporting (internal and customer).+ Stakeholder management to ensure both the internal team and customer’s needs are met. This also includes the appropriate project status reporting.+ Being a customer escalation point and taking action where appropriate.In addition to my project management role I was trusted to fulfil an informal role in the PMO. These responsibilities played to my reporting strengths to include:+ Driving best practice project management techniques amongst the PM community at ATS. + Driving the improved quality of project reporting and invoicing practices.+ Analysing delivery data to provide accurate management information.

During this role, I was responsible for 5 major IT projects, including:Four projects implementing a global company standard web based MES (Manufacturing Execution System) solution.+ Each implementation was completed within 6 months+ Each project involved significant changes to business processes including automatic data acquisition and reporting+ Through accurate real time data, the MES had provided a £195,000 reduction in material waste in the first 12 monthsAn implementation of Microsoft’s cloud-based e-mail system (BPOS) across 20 global sitesImplemented over a 4 month period+ Migrated 1,300 global email accounts from Lotus Notes to Microsoft Exchange+ Implemented BPOS collaboration tools, including Sharepoint,, Communicator and LiveMeeting+ Thanks to increased communication, the number of calls was reduced by over 75%+ Licensing was changed to a flexible “pay as you go” model, giving line managers the ability to choose the most appropriate tools for their staffThe responsibilities involved in delivering the above included+ Leading teams of up to 8 people including business, operational, IT and engineering staff+ Ownership of the project budget, ongoing risk analysis, critical path plan and stakeholder reporting+ Managing client and staff expectations in the face of changing requirements+ Reporting progress to IT Leadership, Site Managers and the Operations Director+ Presenting project close-out documentation to the project stakeholders, to include service handover, lessons learned and future improvements

Using skills developed from my second line Support role, I supported and expanded the factory data capturing system on an ongoing basis. This included:+ Building manufacturing-based applications in Visual Basic 6 and Visual Studio .NET 2003/2005+ Building a web-based reporting tool in ASP

Provided IT support for LINPAC’s 300 users including executive support.Maintained all desktop and server hardware and Windows based software.Supported the telephony and network of 300 users based in 6 different countries.