• Detailed analysis of complex data sets to create visualizations, reports, and presentations to tell the story behind the data leading to increased understanding to drive decision-making by stakeholders.• Developed multiple projects in Microsoft Power Apps to fully automate the project intake and tracking process, saving the team 10 hours per week.• Analyzed historical data to forecast yearly budgets and manpower requirements for project hours, which helped to ensure that the organization had the resources it needed to complete its projects.• Provided monthly insight into manpower usage and KPI performance, which helped the team identify areas for improvement and take corrective action.• Automated system access removal and off-boarding tasks to eliminate 70% of the support staff’s manual activity, freeing up time for them to focus on more strategic work.• Managed third party developers and vendor relationships, ensuring that projects were completed on time and within budget, and that the company received the best possible value for its investment.• Implemented Aisera's conversational AI chatbot tool to automate service desk ticket creation and to provide user self-service for IT support questions, resulting in a 20% reduction in the number of tickets and improved customer satisfaction.

• Coordinated, organized, planned, executed, and tracked milestones and timelines using project management techniques to implement complex application development projects that were successful and delivered on time and within budget. • Collaborated with internal and external teams to drive projects to completion, ensuring that all requirements were aligned with stakeholder’s goals.• Led the organization of multiple Proof-of-Concept (PoC) studies with management and users, which helped to ensure that the team made the best decision about which software to implement.• Responsible for management of the teams to implement software packages, ensuring that the projects were completed on time and within budget.

• Managed a project team that developed an application requiring a cross-functional team consisting of HR, Sales, Marketing, Quality, Engineering, and IT team members, delivering the project on time and within budget.• Facilitated meetings with stakeholders to identify, gather, and interpret project requirements, resulting in a clear understanding of the project goals and objectives.• Negotiated with multiple departments to determine how to present desired information with a consistent interface and design style, ensuring that the final product met the needs of all stakeholders. • Coordinated projects for Information Security measures, including data encryption, remote access, and Network Admission Control (NAC) projects, which helped to protect the organization's data and systems from unauthorized access. • Translated business needs into data and system requirements, managing data and its flow through the enterprise by planning and designing relational databases using the software development lifecycle.

• Re-designed and developed the company Intranet Portal• Developed a suite of interface programs to transform data from an Oracle Human Capital Management System to a payroll and benefits application• Created formal testing practices to verify the completeness and correctness of the data including Testing Charters, Scripts and Documentation• Initiated an Information Security awareness and Risk Management training program for associates which included creating the presentation materials

• Assisted in the implementation of the CMS ERP package which included Accounting, Manufacturing, EDI, and Shop Floor Inventory modules• Scheduled resources to plan and test custom applications and reports for the ERP implementation• Cultivated a strong, hands-on technical experience on multiple computer systems• Developed the ability to resolve issues at a highly technical level• Achieved cost savings and eliminated duplicate data entry through the replacement of AISI with ANSI X12 format

• Responsible for Inventory spot counts, audits, and adjustments in the Inventory Control System• Created a Space Management and Utilization Process to put the most often-used inventory in the easiest-to-access spaces• Reduced employee safety risks by reducing the use of forklifts and ladders through the use of the Space Management and Utilization Process

Responsible for providing excellent customer service and acting as an authority on meat. Cut meat to keep the customer meat display stocked with fresh items and acted as assistant manager to clerks when manager was not in the store.

Responsible for keeping the fresh meat counter and packaged items on floor shelvesAssisted in creating daily / weekly stock orders for sales plan Responsible for providing excellent Customer Service

Responsible for stocking grocery, dairy and frozen food departmentsResponsible for providing excellent Customer Service