Chris Charles Email & Phone Number

Cary, Nc, Us

Salt Lake City, Utah, Us

Salt Lake City, Utah, Us

Salt Lake City, Utah, Us

• Director of Operations Consultant for RiskRecon, a SaaS provider of cybersecurity risk assessments and insights

Lehi, Utah, Us

• Recruited by the CEO in 2009 to bring leadership experience, team development skills, technology expertise, and a can-do attitude to the IT department of an online healthcare focused training organization• Provided leadership and consistency across 3 C-Suite group changes as well as a private equity group buyout• Responsible for technology across 4 healthcare related businesses providing introductory online training, online recertification (CEUs) for existing professionals, software solutions, and consulting services• Provide overall leadership, direction, development, and allocation of resources of the Software Engineering, Infrastructure, Security, Network, and IT Help Desk teams• Stabilized regular product releases and software engineer staffing• Gathered and prioritized business requirements from internal stakeholders and researched vendors to make data-driven decisions regarding the large scale implementation of a new learning management system, Canvas; implemented system with zero downtime and trained employees, customers, and pilot groups to ensure successful rollout• Enhanced DevOps practices by implementing continuous integration and containerization • Effectively managed a remote team of Software Engineers• Served as a key leader in researching vendors, making data-driven decisions, and leading the technology group to successfully replace a legacy in-house shopping cart solution with BigCommerce realizing zero downtime

Lehi, Utah, Us

• Optimized processes within salesforce.com Sales Cloud and Service Cloud, to scale B2B and B2C departments to realize growth of 100% over two years; improved employee productivity by over 200%• Created a world-class Account Management team for a new B2B channel that services education needs for the largest healthcare organizations; scaled from $0 to $3MM in two years• Over 4 months, conceptualized, proposed, built out documentation and testing plans, and project managed the automation of manual course enrollments, extensions, and shipping requests, working closely with Technology Department to manage change; saved over $200k in annual hours worked• Collaborated with Sales and Marketing to implement an automated process encouraging professionals to renew certifications every 2 years, allowing company to gather renewal data and eventually resulting in a 10% renewal increase, equating to $1.2M+ in additional annual sales• Systematized and created formal documentation for all operational processes which served as a basis to build a resource requirement matrix to help determine proper staffing levels• Built a shared documentation matrix so individuals could identify categorical information and tasks, removing liability of tribal knowledge and exposing areas of inefficiency• Saved $2MM+ by leading an e-book conversion project and an electronic referral fee payment project from idea conception to completion• Outsourced shipping responsibilities to save $131,000 per year in operational costs and scale for 100% growth in daily shipments over a 4-year period• Participated in the M&A process of a new business owner (Revelstoke Capital Partners) and assisted in the integration projects of 4 in-house acquisitions (Code3CME, ACLS.com, Medic-CE, and Panacea) over 2 years• Presented at salesforce.com Snowforce 2016 conference as a breakout speaker and member of the Executive Panel; presentation on “Salesforce.com as the Single Source of Truth for Disparate Applications”

Lehi, Utah, Us

• Responsible for multi-million-dollar P&L• Led sales team to drive 20% growth in active national and international partnerships• Implemented a new methodology that resulted in lead to enrollment conversion rates of 14% compared to the historical 5-7% conversion rates

Lehi, Utah, Us

• Implemented Salesforce.com company-wide to consolidate multiple disparate systems into a single scalable platform to provide complete customer visibility • Transitioned mission critical servers from inadequate in-house hosting to a high availability data center• Terminated contract with outsourced managed service provider and transitioned services in-house, saving $60,000 per year without the need to add additional staff• Implemented a formal disaster prevention and recovery plan

Us

• Recruited by the CEO to grow a small business and provide expertise in consulting, software development, and technical services to better manage facilities, fleets, and other assets• Oversaw high profile accounts for a range of industries and facilities including hospitals, hotels, government agencies, universities, water districts, utilities, and other large organizations • Secured multi-year / renewable contracts with large organizations• Presented at multiple industry conferences with audiences up to 300 people: IBM Pulse (2009), FMMUG (2008), Utah IFMA (2008), IFMA World Workplace (2007), FLAPPA (2006); Presented on the topics “Mobile Technologies for Work Management” and “The Balanced Scorecard for Maintenance Management”

Us

• Served as the Principal Consultant for complex facility maintenance implementation projects using IBM Maximo, the Computerized Maintenance Management System (CMMS), Crystal Reports, and Actuate BIRT• Oversaw notable client accounts including NASA, General Dynamics, Paris Hotel & Casino, Universal Studios, PeaceHealth, State of Colorado, Louisiana State University, Santa Clara Valley Water District, and Amgen Pharmaceuticals• Lead consultants and staff to collect, import, and configure physical asset data for high profile customers, such as the Paris Hotel & Casino and the Venetian Resort, to identify and report maintenance and repair needs, develop preventative maintenance schedules, and implement inventory control procedures within the CMMS• Managed a globally dispersed team of Software Engineers to develop a web-based computerized maintenance management system

Us

• Developed desktop, web, reporting, and mobile applications using XML, ASP, Visual Basic, .NET, SQL, SQR, HTML, Javascript, and Java• Managed SQL Server, Oracle, SQLBase, MS Access, and Sybase database platforms

ISP specializes in the design and manufacture of rocket motors, solid rocket propellant, and specialty propulsion devices for space, commercial, industrial and military markets. • Inspected and assembled rockets for Orbital Sciences Corporation, NASA, the US Government, and Ballistic Recovery Systems• Designed and fabricated metal parts for rocket motors, curing ovens, and chemical fume hoods• Collected and interpreted rocket test results, such as Specific and Total Impulse

Bachelor Of Science (Bs), Computer Information Technology With Computer Science Emphasis

Project Management Professional (Pmp)