Chris Charles Email & Phone Number

Cary, NC, US

Salt Lake City, Utah, US

Salt Lake City, Utah, US

Salt Lake City, Utah, US

• Director of Operations Consultant for RiskRecon, a SaaS provider of cybersecurity risk assessments and insights

Lehi, Utah, US

• Recruited by the CEO in 2009 to bring leadership experience, team development skills, technology expertise, and a can-do attitude to the IT department of an online healthcare focused training organization
• Provided leadership and consistency across 3 C-Suite group changes as well as a private equity group buyout
• Responsible for technology across 4 healthcare related businesses providing introductory online training, online recertification (CEUs) for existing professionals, software solutions, and consulting services
• Provide overall leadership, direction, development, and allocation of resources of the Software Engineering, Infrastructure, Security, Network, and IT Help Desk teams
• Stabilized regular product releases and software engineer staffing
• Gathered and prioritized business requirements from internal stakeholders and researched vendors to make data-driven decisions regarding the large scale implementation of a new learning management system, Canvas.

Lehi, Utah, US

• Optimized processes within salesforce.com Sales Cloud and Service Cloud, to scale B2B and B2C departments to realize growth of 100% over two years; improved employee productivity by over 200%
• Created a world-class Account Management team for a new B2B channel that services education needs for the largest healthcare organizations; scaled from $0 to $3MM in two years
• Over 4 months, conceptualized, proposed, built out documentation and testing plans, and project managed the automation of manual course enrollments, extensions, and shipping requests, working closely with Technology.
• Collaborated with Sales and Marketing to implement an automated process encouraging professionals to renew certifications every 2 years, allowing company to gather renewal data and eventually resulting in a 10% renewal.
• Systematized and created formal documentation for all operational processes which served as a basis to build a resource requirement matrix to help determine proper staffing levels
• Built a shared documentation matrix so individuals could identify categorical information and tasks, removing liability of tribal knowledge and exposing areas of inefficiency

Lehi, Utah, US

• Responsible for multi-million-dollar P&L
• Led sales team to drive 20% growth in active national and international partnerships
• Implemented a new methodology that resulted in lead to enrollment conversion rates of 14% compared to the historical 5-7% conversion rates

Lehi, Utah, US

• Implemented Salesforce.com company-wide to consolidate multiple disparate systems into a single scalable platform to provide complete customer visibility
• Transitioned mission critical servers from inadequate in-house hosting to a high availability data center
• Terminated contract with outsourced managed service provider and transitioned services in-house, saving $60,000 per year without the need to add additional staff
• Implemented a formal disaster prevention and recovery plan

US

• Recruited by the CEO to grow a small business and provide expertise in consulting, software development, and technical services to better manage facilities, fleets, and other assets
• Oversaw high profile accounts for a range of industries and facilities including hospitals, hotels, government agencies, universities, water districts, utilities, and other large organizations
• Secured multi-year / renewable contracts with large organizations
• Presented at multiple industry conferences with audiences up to 300 people: IBM Pulse (2009), FMMUG (2008), Utah IFMA (2008), IFMA World Workplace (2007), FLAPPA (2006); Presented on the topics “Mobile Technologies for.

US

• Served as the Principal Consultant for complex facility maintenance implementation projects using IBM Maximo, the Computerized Maintenance Management System (CMMS), Crystal Reports, and Actuate BIRT
• Oversaw notable client accounts including NASA, General Dynamics, Paris Hotel & Casino, Universal Studios, PeaceHealth, State of Colorado, Louisiana State University, Santa Clara Valley Water District, and Amgen.
• Lead consultants and staff to collect, import, and configure physical asset data for high profile customers, such as the Paris Hotel & Casino and the Venetian Resort, to identify and report maintenance and repair.
• Managed a globally dispersed team of Software Engineers to develop a web-based computerized maintenance management system

US

• Developed desktop, web, reporting, and mobile applications using XML, ASP, Visual Basic,.NET, SQL, SQR, HTML, Javascript, and Java
• Managed SQL Server, Oracle, SQLBase, MS Access, and Sybase database platforms

• ISP specializes in the design and manufacture of rocket motors, solid rocket propellant, and specialty propulsion devices for space, commercial, industrial and military markets.
• Inspected and assembled rockets for Orbital Sciences Corporation, NASA, the US Government, and Ballistic Recovery Systems
• Designed and fabricated metal parts for rocket motors, curing ovens, and chemical fume hoods
• Collected and interpreted rocket test results, such as Specific and Total Impulse

Bachelor Of Science (Bs), Computer Information Technology With Computer Science Emphasis

Project Management Professional (Pmp)