Dynamic strategist in the development and deployment of award-winning learning and development (L&D), training, and documentation programs. Outlined L&D vision, strategy, and roadmap for clients and employees. Consistently offered scalable solutions that drove product adoption and retention strategies. Spearheaded continuous process improvements to propel organizational and operational efficiencies. Leveraged feedback, assessment, and quantitative analysis to advance data-driven insights and strategies. Partnered with content aggregators as resellers, as well as internal enablement. Seamlessly implemented corporate university, technical documentation, and training functions from acquisitions into the existing service portfolio. Collaborated with Support to conceptualize and deliver customer knowledge base and help systems.● Led, equipped, and empowered a 7-member, high-performing team. ● Delivered training to 30K+ personnel, partners, and clients. Incorporated ADDIE and Kirkpatrick methods to define and evaluate performance metrics. ● Achieved 20% revenue growth from one project management training program.● Enhanced the learner experience and slashed ramp time by up to 80% through delivery of technical training certification and product maintenance strategies.● Primary client point of contact for all Support, knowledge based, training, and product requests. Presented customer-facing and internal learning academies.● Cut customer time to value by 50% through creation of tailored learning and change management programs, training resources, and in-product documents.

Proactive leader of training, including hiring and direction of global technology trainers delivering initiatives across 6 continents. Designed training and documentation programs that aligned with the software development life cycle. Ensured timely and quality delivery of eLearning, in-person, video, and virtual learning environments. ● Created onboarding and role-based training curriculum, resources, and programs for customers, partners, and personnel.● Instilled a “write once, use everywhere” documentation approach by integrating scalable, process-driven technical writing best practices.● Maintained a 95% satisfaction rate by initiating customer feedback loops.● Engaged with Product Team to align training with new features and releases

• Design, develop, and implement the international and domestic onboarding process, from pre-hire through the candidate's first 90 days of employment. Delivered with quality scores over 4.2 on a 5 point scale.• Create online/eLearning strategy and upgrade the existing content using tools such as Camtasia, Captivate, Articulate, and Audacity to create interactive eLearning content, podcasts, and the ECC version of vodcasts.• Create and edit all graphics in presentations, including the branding and logo for the onboarding program.• Measure and evaluate training events using the Kirkpatrick model. Ensure all learning events measure to level 2 and specific strategic courses evaluated to level 3 and 4. • Work with all levels of the organization, from Vice Presidents to line managers, to develop training content based upon needs analysis. • Learners include variety of technical talent levels from craftsmen to chemical engineers and are located in at least 15 countries. Language also a consideration as in many cases English is a second language. Delivery via classroom, eLearning, WebEx, and podcasts. • Manage all learning events for more than 600 learners via the home-grown learning management system. Create, implement, and track learning curricula to ensure regulatory compliance as well as conformance to departmental requirements. Generate reporting for executives and regulatory agencies.• Provide impromptu training on a variety of topics as well as create and publish rapid eLearning content to the web. • Act as a "life line" for new hires deployed to Afghanistan, Djibouti, Qatar, Kuwait, and Guam; first point of contact for "how to" questions.• Create mentoring program for office employees for informal, peer-to-peer learning.• Conceptual understanding of gaming principals (levels, points, etc) for participant engagement.

• Responsible for providing learning solutions for clients, including skills gap analyses, custom training curricula, and targeted, customized training. • Developed and delivered targeted, customized onsite training for a variety of clients. Included managing logistics such as instructor utilization, shipping books, and providing equipment to various locations around the country• Created the template for skills and competency analysis for Knowledge United; template was used for multiple clients as a baseline for corporate, departmental, and individual competency assessments• Developed, designed, and delivered sales and operational training for all new hires as well as existing employees.

• Responsible for providing learning solutions for clients in Southern California. Solutions included, but were not limited to Organizational Consulting (job profiles, role/responsibility matrices, competency maps, skills analysis, and skills assessment), customized training, career development, and mentoring services.• Briefly responsible for sales of an LMS that Sun acquired (Isopia) before the program was terminated. Learned from the designers the basic structure, theory, and functionality of various Learning Management Systems.• Participated with instructors on course development as well as T3 (Train The Trainer) courses• Met and exceeded yearly goals multiple times, winning President's Club honors 3 times• Participated on multiple Interlocken softball teams and won the "Nerd Series" (Sun vs Sun teams) three years in a row

Worked with clients to provide soft skills learning solutions on courses such as Time Management, Grammar, Writing, and Management skillsTeam lead for 6 team members, providing guidance for situational issues, reporting for management, and training for team members