Product Manager
Innova Solutions (Verizon Contract)
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Chris Coster Email & Phone Number
Product Manager
at
Innova Solutions (Verizon Contract)
1 work email found
@verizon.net
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Innova Solutions (Verizon Contract)
Role
Product Manager
Location
Virginia Beach, Virginia, United States
Who is Chris Coster? Overview
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Quick answer
Chris Coster is listed as Product Manager at Innova Solutions (Verizon Contract), based in Virginia Beach, Virginia, United States. AeroLeads shows a work email signal at verizon.net and a matched LinkedIn profile for Chris Coster.
Chris Coster previously worked as Product Development Manager at Diversant, Llc (Verizon Contractor) and Finance & Office Manager at Social Learning, Llc. Chris Coster holds Ba, History from George Mason University.
Company email context
Email format at Innova Solutions (Verizon Contract)
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{first_initial}{last}@verizon.net
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Profile bio
About Chris Coster
A detail oriented, results driven customer service professional, with over 20 years of success in process improvement, project management, and training development and delivery. A genuine leader in building relationships and motivating teams, to consistently achieve and exceed all program objectives. Passionate problem solver, with a proven track record of success in identifying opportunities and designing innovative and productive solutions. An exceptional team player, who thrives working both individually and collaboratively, equally well. Accomplished with managing and working in globally dispersed team environments.Areas of Expertise and Skills:Excellent Collaborative and Team Player SkillsGenuine and Influential Leadership AbilitiesExceptional Oral & Written Communication SkillsInnovative Problem SolverAdvanced Data Gathering and Analysis SkillsAnalytical and Critical Thinking SkillsBusiness Planning & AnalysisProcess Improvement LeaderProcess Design and ImplementationProcedural and Operational SupportCurriculum Designer & DeveloperCreative and Accomplished Training InstructorCustomer Service ManagementProject ManagementPerformance and Quality AssuranceRoot Cause AnalysisContract/Vendor ManagementWorkforce ManagementSystems/Tools experience: MS Office, Visio, Google Suite, Snagit, Adobe (Photo Shop, Captivate, Connect), Hauppauge Capture, Webex, Citrix, JIRA
Listed skills include Vendor Management, Program Management, Call Center, Telecommunications, and 2 others.
Current workplace
Chris Coster's current company
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Innova Solutions (Verizon Contract)
8 roles
Chris Coster work experience
A career timeline built from the work history available for this profile.
Product Development Manager
Current
Diversant, Llc (Verizon Contractor)
- Video Product Manager
- Design lead for UI for new Android based video product, incorporating IPTV and streaming apps on one device.
- Improved functionality of product for network connectivity, video delivery, and UI for excellent customer experience.
- Worked daily on design, improvements, and bug fixes with CFT team, including IT/Dev, OEM, and various operational and support teams.
Sep 2021 - Present
Finance & Office Manager
Current
Social Learning, Llc
- Created and implemented road map updating business plan, including financial analysis and business forecasting, maximizing revenues year over year.
- Executed workforce capacity planning and forecasting, that greatly improved and maximized margins year over year.
- Managed all bookkeeping and payroll duties
Apr 2019 - Present
Operational Support/Channel Manager
Process improvement and service assurance – Proven track record of owning, executing, and managing multiple process initiatives simultaneously.o Excellent data analysis skills to identify process gaps, design successful process procedures, tracking effectiveness, and successfully modify and adapt.o Lead efforts in improving internal efficiencies and costs.
Aug 2012 - Mar 2019
Vendor Manager – Fios Technical Support
Verizon
- Workforce Manager
- Proactively directed multiple vendor workforce management teams and coordinated on forecasting, scheduling, and intraday management improving service levels and reducing support costs.Operations Support Manager
- Successfully lead and implemented all operational and procedural support of multiple vendor operations.
- Technical Support Chat Manager - Designed and implemented self-service customer tools and information, supplemented with support chat assistance. Dramatically increasing internal productivity, improving customer.
- Social Media Support Manager - Increased social media support presence to proactively assist customer questions and complaints online.
May 2010 - Aug 2012
Technical Support Escalations And Appeals Manager
Verizon
- Identified and improved process and support issues, that significantly reduced number of escalations at point of original support and improved customer experience.
Feb 2010 - May 2010
Customer Service, And Retention – Vendor Manager
Verizon
- Successfully managed and developed a geographically dispersed team
- Proactively lead vendor management team to manage all vendor operations and achieving success in all key performance indicators
- Consistently met or exceeded all Retention goals to reduce customer churn
Dec 2008 - Feb 2010
Technical Support – Vendor Manager
Verizon
- Successfully managed and developed a geographically dispersed team
- Successfully lead vendor management team to manage multiple site Technical Support vendors in all day-to-day call center operations
- Successfully lead team to the top performing outsourced site in all key performance areas, including Service Levels, Productivity, Customer Satisfaction, and First Contact Resolution Results
Nov 2005 - Dec 2008
2 education records
Chris Coster education
Ba, History
Certification, Education - Teacher Certification
FAQ
Frequently asked questions about Chris Coster
Quick answers generated from the profile data available on this page.
What company does Chris Coster work for?
Chris Coster works for Innova Solutions (Verizon Contract).
What is Chris Coster's role at Innova Solutions (Verizon Contract)?
Chris Coster is listed as Product Manager at Innova Solutions (Verizon Contract).
What is Chris Coster's email address?
AeroLeads has found 1 work email signal at @verizon.net for Chris Coster at Innova Solutions (Verizon Contract).
Where is Chris Coster based?
Chris Coster is based in Virginia Beach, Virginia, United States while working with Innova Solutions (Verizon Contract).
What companies has Chris Coster worked for?
Chris Coster has worked for Innova Solutions (Verizon Contract), Diversant, Llc (Verizon Contractor), Social Learning, Llc, and Verizon.
How can I contact Chris Coster?
You can use AeroLeads to view verified contact signals for Chris Coster at Innova Solutions (Verizon Contract), including work email, phone, and LinkedIn data when available.
What schools did Chris Coster attend?
Chris Coster holds Ba, History from George Mason University.
What skills is Chris Coster known for?
Chris Coster is listed with skills including Vendor Management, Program Management, Call Center, Telecommunications, Cross Functional Team Leadership, and Process Improvement.
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