Christopher Fendley Email & Phone Number

Atlanta, Ga, Us

Greater Atlanta Area

Mobile Associates is a software & services company based in Atlanta Georgia focused on delivering Mobile App Platforms, Web and eCommerce Sites, Search Engine Optimization (SEO), Pay Per Click / Google AdWords, and Social Media Marketing to help businesses run more effectively as well as innovative solutions which give them a competitive advantage in today’s marketplace. To better meet the diverse needs of multiple organizations, Mobile Associates built their development and delivery expertise with a world class group of associate individuals and organizations to ensure they have the skills and experience necessary to deliver Client vision to market quickly with the best quality possible. Principal Services Provided:• Mobile App Development (Native iOS & Android, Cross-Platform)• Web & eCommerce Sites (Magento, Shopify, Woo, Wordpress, Custom, & Others)• Organic Search Engine Optimization (SEO) and Social Media Marketing• Paid Search (Google AdWords, Pay per Click, Bing Ads)• IT Strategy & ConsultingVisit us at: www.mobileassociates.com

Atlanta, Ga

Operational owner for Web, eCommerce, Mobile Self Service, Customer Care, and Prepay platforms at T-Mobile USA. Managed 6 direct reports over a team of 50+ employees and contractors.Managed production system build-out and deployment in modernization efforts to migrate from .Net to Websphere and Adobe CQ5 Integrated commerce environment.Ensured system availability, fault management, configuration management, disaster recovery, and process improvement across operational systems.Improved and sustained Web Channel system availability and Integrated Offshore support model to follow the sun and deliver 24X7 support coverage.Founded internal team to support Android handset applications saving $1.2M annually in service costs from external vendors.Launched Mobile Commerce website and supported Mobile Self Service Android platform working cross departmentally between Engineering and IT.

Atlanta, Ga

Led Development teams and program efforts from pilot to deployment of $60M Next Generation program to consolidate the applications and tools used by Customer Service, Retail, and Sales channels at T-Mobile USA. Managed team of 9 managers over organization of 125+ personnel.Staffed the Development organization from green field to over 125 personnel, which included managers, architects, developers, analysts, testers, and external onshore and offshore vendors.Managed development transformation of T-Mobile from traditional Waterfall SDLC to Agile / Scrum methodology which allowed better integration with business customers, delivered more quickly to market, and more accurately met business needs.This program delivered the UUI/QuikView application to all of Customer Service and Retail and is in-use by more than 30k internal users. This program was considered a great success, and met with tremendous appreciation from our business leaders and frontline employees.

Atlanta, Ga

Led Development teams responsible for building and maintaining all IT applications used by Customer Service, Retail, and Sales at T-Mobile USA. Managed 8 direct reports over a team of 82 employees and contractors.Led daily development activities in support of new business initiatives as well as the development efforts in a Care Desktop program to consolidate legacy Customer Service applications through unification, which improved Call Resolution Time (CRT) by 20 seconds.Leveraged improvements in existing systems using third party applications such as OpenSpan to create QuikTool, which helped to unify the Customer Service desktop and made heavily used functions more accessible and usable. Program saved Customer Service organization $20M annually via improved efficiency and reduced staffing costs on a $5M initial investment.

Greater Atlanta Area

Managed 4 teams of IT professionals in Application Development/Support (4 managers and 36 indirect reports) in automating the daily activities of the operational personnel of T-Mobile USA.Tiger Team – Provided escalation support for other operational groups in critical situations as well as daily activities, corrected large scale system problems, understood cross-functional relationships between operational applications and helped ensure the overall efficiency and stability of those applications.Centivia Development Team – Used a 3rd party product called Centivia to improve over-all stability and efficiency of system critical processes by automating and monitoring daily activities. Provided dashboards for Operational groups to quickly identify, diagnose, and correct system problems. Successfully launched over 50 individual projects.Test Automation Team – Built test automation scripts and processes to decrease testing timelines and increase efficiency of the testing organization at T-Mobile USA by 35%.Data Solutions Team – Founded team, Created applications and process which gave internal users a one stop shop for all PCI compliant data used in production validation, testing, and training across the organization.

Greater Atlanta Area

Ran rapid response team focused on identifying and quickly addressing enterprise wide system problems as well as driving major company initiatives in support of business strategy and improved efficiency.Managed the team responsible for moving and integrating all Powertel customer data from the BSCS Billing System into the Amdocs Ensemble Billing System as part of the Powertel to VoiceStream Merger.Migrated all Digiph customer information into Powertel and then over to VoiceStream in parallel with the migration of Powertel data (converted 2 companies at once).Managed the team responsible for integrating all the PCS1 Customer Data into the Amdocs Ensemble Billing System in the T-Mobile acquisition of PCS1.Became very proficient in managing and manipulating data in very large production enterprise systems in ways which limited the effect on stability and / or system performance.Created and automated an almost real-time report of customers who activated International Dialing and Roaming to be used by the Fraud group that resulted in savings of approximately $3M per month.Created multiple large scale automated processes in production systems to fulfill business initiatives in time-frames that could not be met by internal development organizations (ex Credit Rescore of entire customer base).

West Point Ga / Memphis Tn / Atlanta Ga

Technical lead across multiple areas of the business focused on building, improving, and sustaining the operational systems at Powertel PCS Wireless which gave me a great deal of low level technical experience in areas such as Customer Care, Provisioning, Credit Scoring, Fraud, Operations, Help Desk, and Billing.Built, maintained, and administered the network consisting of a Customer Service Center, 5 Retail Locations, a Switch Site, and a Remote Sales Administration Office.Administered and maintained Fraud System (Lightbridge Fraudbuster).Key participant in establishing Help Desk / Operations departments and implementing original Remedy trouble ticketing system.