 Delivers regional and localized computing support services, through third-party providers such as IBM, AT&T, Accenture, across headquarter, plant, 250+ sales offices covering 3,000 users in China, Hong Kong and Taiwan, geographies ensuring consistent quality of service and achievement of service goals. Coordinates and participates in creation and execution of Greater China region new opportunities in order to introduce innovation, new programs, and constantly improve service delivery.  Participates in the creation of enterprise strategies and roadmaps that are integrated and aligned with the business strategy. Effectively communicates enterprise strategies with the Regional IM organization. Exerts influence with authority. Monitors Service Provider regional performance against Statements of Work and Service Level Agreements. Adheres to MJN operational policies procedures and compliance guidelines. Key KPI includes  Service Desk - User satisfactory rate, FCR, Abandon call rate  Network - aVPN/Internet Gateway Utilization, Baseline and threshold  Server and Storage - Server Uptime, Storage Uptime and percentage of disks utilization  Information Security – Percentage of pending critical patches, number of system intrusion  Oversees compliance, legal, regulatory and audit related activities related to client computing services in a managed service provider environment to ensure company policies and procedures are executed.

 Leading a sizable IT team and service vendor covering Service Desk, Core Infrastrucure and Application Support. Aligning with Global IT team on delivering new IT initiatives such as Thin client/Google Cloud Apps, IP Telephony etc, currently leading BPO operation moving tranditional IT to a SOA centralized clould services  Managing IT budget mainly on expense of data/voice network, data center leasing, IT hardware procurement and global applicatoin inter-company charge.  Managing IT vendor performance per aligned SOW and SLA. Reviews cover 3rd party Data Center, managed network services( OBS, At&t, Singtel ) and Capgemini-owned server room infrastructure( UPS, Aircon, Cabling ) level 2 support services Collaborating with business operation managers to conduct regular risk management update for engagements managed from China; collaborate with InfoSecurity managers from other regions where part of operation is delivered from China.  Reviewing Information Security Management Standard(ISMS) and Quality Management System(QMS) documents. Developing local policies, continue and expand Business Continuity Management(BCM) - implement the model of engagement focused cross APAC centers and globally aligned BC Manger, drive the full implementation of ISMS in APAC  Prepare external ISO27001 audits, participate in external audits; act as internal auditor (mainly in India for 2010/2011). Organize regular meetings of regional Security Committee, report on security status

 Forecasting and controlling annual IT budget and actual spending for the region  Leading Tech Services team on supporting FedEx mission-critical Call Center and regional Data/Voice network hub site in Guangzhou Managing, executing and monitoring IT process includes IT Procurement, Network/Application System Outage, Tech Services Oncall/Recall, Video Conference Booking and Cisco Contact Center  Participating Corporate ISO 9001 and SOX 404 Audit preparation from IT perspective  Leading Tech Services team on focusing customer, encouraging and facilitating technical update and career development for the team  Cooperating with China/APAC peers and local team members to implement nationwide or regional IT projects such as GPRS Wireless Scanner Project, High Speed Document Scanning and BlackBerry Service Rollout in China  Leading FedEx APAC Hub project( USD 12 Million ) which includes, including * Leading negociation and facilitating on license approval of Outdoor 802.11b Air to Ground(ATG)/Ground to Ground(GTG) with Baiyun International airport Authority and Mid-South Air Traffic Management bureau * Budgeting project capital/expense regarding Calbing, Data/Voice Network equipment, Security equipments(firewall, IDS, Authentication )Scanning Devices and Application software such as Oracle Database, Middle Ware, Customs Clearance, CIQ interface and Cisco Contact Center * Align Critical Application Support Plan with ground operation, RAMP/Flight Operation , Custom Clerance. * Recruitment IT FTEs and contractors per APAC Hub Business Plan, staffs are in various levels/proficiency which consist of Technical Advisor, Senior Support Engineer, Support Engineer and Associate Support Engineer. Contractors come from two major IT vendors in the region and mainly focus on data/voice network connectivity and first level desktop support.