Chris Finneran Email & Phone Number

Canada

Travelport is a global technology company empowering the travel industry through innovation solutions and distribution capabilities. Generates over $2.5b in revenue and >3,500 employees. My role as a Customer Success Manager uses my 20 year experience in the travel industry with an exceptional blend of strategic acumen and interpersonal finesse. Seamlessly blending strategic acumen with empathetic connections to drive enduring relationships and business growth. My strength lies in deciphering intricate needs, bridging communication from the boardroom to hands-on implementation, guiding decision-makers while empowering frontline teams. With a deep understanding of travel technology and software implementation, I navigate complexities effortlessly, using CRM tools and data analytics to orchestrate seamless customer journeys. I proactively navigate challenges, uncover upselling opportunities, and tailor solutions while staying attuned to evolving market dynamics, ensuring alignment between customer goals and Travelport solutions. As a trusted advisor and advocate for customer success, I bring together industry expertise, empathy, and strategic foresight to deliver exceptional results.Top skills include:- Relationship Building- Strategic Planning-Communication- Problem-Solving- Project Management- Data Analysis-Customer Advocacy**Industry Knowledge:**- Travel Technology- Customer Experience- Software Implementation**Equipment:**- CRM Software- Data Analytics Tools- Collaboration Tools**Other:**14. Market Trends Awareness15. Account Management16. Upselling Techniques

United Kingdom

Working for a leading travel management company that manages business travel, meetings, incentives, conferencing, exhibitions, and handles event management. I manage the operational relationships of 100+ partners worldwide. I devise, deploy and monitor processes that boost long-term business success and reduce operational costs.Key Responsibilities & Business Outcomes- Digital Transformation lead in multiple countries driving $100K+ efficiency and CX improvements.- Designed and delivered an expansion of CWT’s Customer Experience (CX) into 100 countries globally. - Instrumental in devising transformational projects and deploying consistent CX globally.- Leading the support of over 100+ implementations of new clients per year, delivering $50M+ of new business whilst following Lean Six Sigma philosophy.- Deployed Concur in multiple developing markets leading project management and change management activities. - Led external consultation projects in numerous international markets driving productivity gains by deploying travel technology solutions and delivering incremental revenue for CWT. - Supported client roll-out of Safety & Security programs including International SOS, iJet and Anvil. - Implemented a hotel selling platform that enhanced customer experience and delivered new revenue streams in highly competitive markets.- Roll out corporate credit card and virtual credit card programs in multiple EMEA & APAC markets.- Supporting the Commercial Team to support and drive new commercial opportunities within CWT and with our external partners and stakeholders.

United Kingdom

Appointed to work for a telecommunications company, I was primarily responsible for leading a team of 12 service agents to deliver best in class service - in line with company and client negotiated service levels. - Created a customer-centric culture across the department, which was vital for delivering customer excellence which saw our LFL net promoter score increased by over 10%.- Implemented strategies that maximised sales and conversion, which increased revenue for the company and captured competitor market share. - Actively supported and provided training and development for all staff and encouraging and sharing new ideas and initiatives, which led to an increase in staff working moral and a rise in productivity.

United Kingdom

Appointed to be the first point of contact for a team of 10 TSC & Fulfilment Agents. Duties included responding to client and Programme Manager queries. Attending and at times leading conference calls with internal CWT and external clients and suppliers. Implementation and training of new online products such as CWT Portal 4, CWT Meeting Optimiser, 9 OBTs, Service Now and PortraitProficiency: KDS / GetThere / Traveldoo / e-Travel / Room Select / CWT To Go / Portrait / CWT To Go / CWT Meeting Optimizer / AQUA

United Kingdom

Provided first line support for over 250 CWT clients, this busy section was in a very challenging environment staying on top of client changes and working with travel managers from many companies.