Chris Fischer Email & Phone Number

Auckland

New Zealand

Auckland, New Zealand

- Recruitment of project team members (Testing, Automation, Reporting, Finance, BA, PO)- Managed project plan, resources, financials, risks, issues, decisions, status reporting- Liaised with supplier, business SMEs, leaders and stakeholders to manage issues- Identify and resolve critical data quality issues- Escalation point for complex internal IT faults.

Wellington Region, New Zealand

- Review of core system migration project- Discovery, options analysis and outline key improvement recommendations- Covered technology, processes, capability, integration, governance- Focus on flushing out risks and aligning project delivery to best practice and better position for success

Auckland, New Zealand

- Streamlined ways of working to improve Scrum delivery cadence and reduce risk- Led phase 2 of ServiceNow implementation- Included Service Catalogue, Knowledge Base, Service Portal, Virtual Agent- Architectural review to flush out key gaps and de-risk Service Catalogue software deployment- Assisted project team in addressing impediments- Testing and.

Auckland, New Zealand

- Office 365 to SharePoint business impact assessment to identify UX risks and guide comms- Test coordination including security, performance and user experience- Collation and tabling of options analysis and recommendations with ICT leadership team

Auckland, New Zealand

- Interviewed staff to identify key issues, collation and publication of findings and recommendations- Incident hygiene framework, which reduced backlog by >41% within 4 months- Incident, Major Incident and Change management policy, process and procedure guides- Delivery of streamlined IT Support Web UX prototype and customer validation and HL Solution.

Auckland

- Project discovery, design, planning and delivery including proactive risk/issue management- Leadership of project virtual team (internal staff, contractors and third parties)- Contribution to procurement (RFP) material and involvement in evaluation panel- Liaising with line managers and suppliers to secure resources and manage performance- Project.

Auckland

- Datacentre migration, property vacate and internal business improvement project- Enterprise Service Bus (SOA platform) project to support Mobile App delivery- Webserver Refresh, Delphi Upgrade, CGI and Property fitout projects- Strategic portfolio design and pipeline planning- Project delivery, risk, stakeholder and financial management- Vendor.

New Zealand

- Unified Communications, Network/Telephony, IS Tactical programmes- Programme team leadership- Programme Financial, Delivery, Risk, Stakeholder management- Project Delivery- Status/Progress reporting- Business Case development

- Audit of internal Business Improvement projects- Commercial/Profitability analysis- Standards creation and review- Mentoring, coaching of other team members- Review of significant (multi-million $) internal project and publication of report to Senior Management, with recommendations taken up in order to optimise benefit realisation- Review of related.

- Seconded to Technical Delivery Manager, Capabilities (People) Manager roles- Design and lead of detailed Service Improvement programmes for two large clients- Detailed gap analysis of IT Infrastructure, Processes and Operational Maturity- People and Culture audit in order to maximise inter-team collaboration- Prioritisation of key issues, creation and.

• ITIL Service Management (People, Processes, Tools, Documentation etc) for a full breadth ICT Outsource.
• Management of Operational Readiness throughout the Transition lifecycle. (From Planning, through to Implementation and ultimately Handover to BAU).
• Pipeline tracking of Resource demand, driving recruitment and effective risk mitigation with Resource Managers.
• Effective management of Operational Readiness risks throughout the duration of the Transition Programme.
• Technical Delivery management of Virtual team during initial phase of Transition.
• Assisted technical Subject Matter Experts in the resolution of technical issues impeding Transition.

• HR Line Management of over 30 Level 3 Systems Administrators and DBAs.
• Technical delivery responsibility for Wintel, DBA, Unix and Networks/Security services.
• Recruitment and resource planning.
• Regular meetings with management and staff.
• Contribution to monthly executive reporting.
• Escalation of high severity incidents.

• Level 3 (ie: System Administration) Technical Team Leadership.
• Technical Escalation point for problems.
• Regular call reporting and team meetings.
• Monitoring of Clients infrastructure.
• Problem Management & Root Cause QA.
• Central point of QA for Requests for Change / Maintenance work.

• Level 3 System Administration.
• Technical Escalation point for problems.
• Monitoring of Clients infrastructure.
• Troubleshooting of Windows NT, 2000, 2003, Citrix, Exchange, AD, SQL Server, Login Script and miscelleaneous capacity, performance, security issues.
• Problem Management & Root Cause QA.
• Central point of QA for Requests for Change / Maintenance work.

• Technical escalation point for other staff.
• Mentored other staff.
• Respond to various customer problems & business challenges.
• Troubleshooting of network/application and operating system faults.
• Liaison with vendors to resolve hardware faults.
• Documentation of all Customer applications. (Installation, Configuration and Testing).

· CRM development (SalesLogix).· Resolve various hardware, software and network problems for customers.· Troubleshooting internal system problems and continuous improvement.· Mentoring other staff in OS, Backoffice Apps, Network and Database troubleshooting.· Escalation point for difficult/complex problems.

· Nationwide Server (Win2k/Unix) support of Customers application platforms.· Liaison with customers and developers to identify and lodge application faults related to OS, Database and/or Network platforms.· Running of internal IT Systems (Backup, AntiVirus, Desktop/Server troubleshooting).· Internal technical escalation point for Helpdesk Engineers and.

· Accounting app support from Wellington to Taranaki/Hawkes Bay. (Sole responsibility)· Management of internal IT Systems.· Liaison with customers, developers and IRD to identify and lodge software errors.· The provision of customer training and customised report writing.· Application, Hardware, Operating System and Network troubleshooting.· Onsite.